KFC

I frequently go to this KFC because of the area and the convenience of the location to my house. Every time I patronize this store there was always something that is missing from the order, or a service issue was in question. I have kept quiet for a long time because I too was in the fast food industry years ago and I too understand the stress and errors of the industry.
Tonight I had to speak out as when I ordered, there were two major issues that I have had in the past that has not been rectified since the last few visits. I also read the trail of complaints here on Unilocal and it seems to be happening very frequently and affecting the service of others as well.
The first issue is that I wanted to order a $ 20.00 FILL and wanted all 8 pieces to be «crispy». The drive through attendant advised me that they could not fill the order with all crispy and offered to fill half of the order (4 out of 8) with the original recipe. I wondered why they did not have the right amounts of stock as I was the only one in the drive through and the store was not busy. Disappointed, I complied and agreed with the compromise.
The second issue was when I ordered the 20 FILL there was a promotion for a $ 5.00 add on of chicken wings. I ordered them but was told that it would take 10 min or more for the wings. I asked the drive through attendant what time the store closes on a Weds night and he said 11pm. I thought to myself, as it was still 8:45, that it was well before the rush of closing time and certainly still within the hours of the dinner operations so why would they not be prepared, and have to cook the wings to order? Disappointed again, I cancelled the order for the wings as I did not want to wait for the wings as the rest of my food would be ready well before the wings.
After this last issue of-​course, now it’s all down hill as my old food and beverage fast food manager self comes out and starts to audit the store. I realized that their marquee and outdoor lights were not turned on as everyone else’s stores were lit in neon. Example: Arby’s, Carl’s Jr, and Capriottis across the street)
I started to think about my old franchise owners and their meticulous detail to daily operations and brought back «what to look for» memories. I did not want to list them all but I do know that the lights, as well as quality, service, and cleanliness issues, the owner of this establishment would love to know about especially if this store is one of his/​her investment that has so many other competition within its perimeter.
I decided to inform KFC corp in Georgia and hopefully it reaches the right people. This is certainly to improve the standards and quality and not to bash an icon that has been serving communities all over the country since before I was a kid.
Let’s give them a chance to correct these problems and see if they step up their game.
Don’t leave customers in the dark! Sales will increase if you put a timer on those lights.
Thanks,
–Joe–

This location is a COLOSSAL SUCK FEST. The chicken place that never has any chicken. Since DAY ONE of being open, I’ve been consistently asked to pull around and wait for my food. No matter what time of day, no matter what I order. It’s truly fascinating. The fun part is, they usually inform you of this 20 minute average wait time AFTER you’ve already paid. It’s frustrating beyond belief. I can order ANYTHING from the new KFC on Ann/​Decatur without incident and that will be my new go to location.

This is a horrible location to get hot wings they cook them only as ordered so you’re going to end up waiting 10 minutes

I really hate to order something and get home just to find out that they didn’t give me everything I asked for. For the most part they got the order right but forgot to give me the two extra biscuts I asked for & charged me for it. My strawberry lemonade was also very watered down. Disappointment.

Man I don’t like writing bad reviews but I hate it when I order something expecting everything to be in the bag but to find out once I’m home that certain items are missing. I ordered a go cup, chicken little and a $ 5 fill up 3 chicken tenders. For some reason when I was getting my drink I decided to throw away my receipt before grabbing my food. But I remember it showing their FLG sauce and cookie was included.
I came home and the two items was not in the bag. I really wanted to try that sauce FLG sauce too cuz I don’t think I had it before. Besides who eats chicken tenders without sauce?! And it’s always good to have a cookie at the end of your meal! Ughhh boooo
Only 2 stars cuz at least the cashier was nice but idk cuz she didn’t put everything in my bag either so…

A few weeks back, I stopped by to pick up dinner. Everything started off right but I forgot to order hot wings. I was told it will be around 10 minutes. I had no problem with that. I came back after 10 minutes to hear they sold my order before I got there. They gave me attitude when I asked for a refund and I called corporate. I was sent a voucher for $ 5 off. I didn’t want to come to this one but it was closest to my house. I ordered hot wings and was told it will be about 10 minutes. Do these people ever learn? I stopped at the window to pay and the manager comes up to take my voucher and spends 10 minutes looking at it. After given my receipt I was told to wait up front and I spent another 10 minutes waiting for my food. WTF!!! I was given my food and I wasn’t given an apology for the wait or a «thank you have a nice day». The food sucked as well as the employees.

First time being here and the service is fast but my order was shorted by one item, No Mac & Cheese no happy kids.

Horrible service at this resturant via the drive thru. They forget food and do not say thank you or even smile when greeting you handing you the food.
I will definitely not go back to this store.

Go to this kfc if you want to drive home and discover you got the wrong order. What’s better than paying $ 20 for your order just to find 2 $ 5 meals you didn’t want. You had one job…

We live very close to this KFC and when you need something quick, you would think this would be the perfect place to go to. Our order has been wrong the last 2 out of 3 times. Every time we order chicken (its in the name of the place!) we are told it will be another 6 minutes which doesn’t seem like that long, but it is a fast food place! They then tell us to pull around and park in their parking lot and they will bring it to us. It has gotten to the point that if we still go there, we actually look at the receipt to see what time we ordered, and on average… we get the food around the 12 minute mark, which is a good ticket time at an actual sit down restaurant. Our last visit we forgot to check the food before we got home, and it was wrong once again. My wife took the bag back to KFC and was greeted by an unapologetic, rude manager who made it seem to be our fault. As much as we like KFC, it is getting tougher and tougher to keep going back with a downward spiral in customer service

Food is always good at the KFC on Aliante Pkwy and 215 :)

We live pretty close to here so we used to go pretty often. Out of probably 15 visits these last couple years. They have gotten our order right once. The best part is when I drive off then have to wait forever for the car in front of me to move to tell them they forgot something!!! I never write reviews but seriously you need to have your people trained. How is that possible to mess up that often.

Every time that I have attempted to order here I have been told that they are out of chicken breasts for the day! Are you kidding me? Close this place down!

Their original and grilled chicken are regular favorites in our house. It seems to be popular with everyone else, too, as I often have to wait an extra 10 minutes while they cook another batch. The staff is always friendly and efficient. The location is convenient, too.

Friendly cashiers that will greet you and take your order quickly, however, the food took a little while to come out (maybe 10 – 12 min) but the chicken was fresh, juicy and steaming hot when I received it and that never happens at KFC or most fast food places for that matter! It was definitely worth the wait, especially because the batter was extra crispy and tasty!
The parking lot seemed a little dark so be careful when coming here at night. Other than that, there was plenty of parking, but they have a drive thru if you don’t feel like parking.

I’m not gonna comment on any of the food here but the service at this location is always fast and efficient. This is the nearest KFC to me since the one on Centennial closed down a little whille ago. I’m definetly not ashamed to say I loves me some KFC.