Enterprise Rent-A-Car

Steve at the local office was very nice and accommodating. I made arrangements to have a car waiting at North Las Vegas Airport for when I flew in for an event, everything was ready when I arrived and I didn’t have to give any thought to getting a car for an already busy day.
I will definitely use them again when I am in Vegas… be sure to connect to the local branch and not the national reservation line.

I’ve been renting cars from here for several years. The service before wasn’t that great but once Anthony took over in management I’ve had excellent service each and every time. If there is a issue with the rental they take care of it. Also Judith is awesome as well, and so is Ashley. Need a pick up ask for Ashley. Have any issues speak with Anthony or Judith who are the managers and they will take great care of you. I recommend this place to all my friends and family. I can’t speak on every Enterprise but the one on Craig I’m never disappointed in the quality of service I receive.

This location was out of the the size car that I had reserved, but they were happy to do an upgrade. The upgrade was not very efficient on gas, so I would have preferred something that was comparable. However, the service at this location was great.

We rented a car with ease. Andy from enterprise was fantastic. Great customer service .I rang the bell. Thanks again enterprise .=)

They were able to help me out quickly. Customer service was fine, nothing to write home about. But this office smells horrendous. It’s the bathroom and the air freshener that give this office a terribly uncomfortable stink. I would like to come back because it was an overall decent experience but the funk in here is just too much. I believe I’ve heard this scent referred to as «shitrus».

I find it quite amusing that immediately after I posted my awful experience at Enterprise rent a car on Craig road. Enterprise responded to my posting. We’ll they didn’t really respond to me they responded to my posting asking for my personal information so someone in there cooperate office could discuss my experience with me. I did as they requested and no one ever reached out. Which tells me they were embarrassed by my posting but not enough to change anything. Just enough to respond to Unilocal so others reading the posting would think they responded. Nice job enterprise!!! I think you should change your slogan to «customer service doesn’t matter if you don’t like it go somewhere else» The only problem with that is we have other choices, other companies that really care and want our business!
So shame on you Enterprise! Shame on your pratices! Shame on your lack of customer service! Shame on you for not caring enough to change your ways!!!

I normally don’t rent cars from enterprise, I have always thought their base type model rentals aren’t really worth it but since my company prefers Enterprise I really don’t have a choice and since I live in the area I’d rather go here than drive to the airport every time I need a car.
The customer service at this location is good, I’ve never had any issues at all. They have always been helpful with me and have even picked me up and drop me off on one occasion. The cars though *sigh* are defiantly as ghetto as they come. I have rented here so many times and every rental is exactly the same, it never fails. The outside and car model might be nice and new but as soon as you open the door the thick smell of cigarette smoke hits you like a brick on top of the spray they use to attempt to cover it up;the insides are so gross. Once I had to literally search through a handful of cars they had to find one that smelled the least like cigarette smoke. When I complained about it they just said there isn’t much they can do, they charge a $ 200 deposit but the ongoing issues leaves me to believe that’s what they say not what they do. The times I’ve rented from Enterprise at the airport I’ve never had these issues, only here. They have been accommodating to me with my requests and always do the best they can. If the cars were in much better condition I’d gladly give this more stars but the quality and stanky-​ness just keeps the stars where they are.
Also, this location can get quite busy and the cars aren’t always ready when you arrive I normally have to wait for them to clean and prep it which has put me behind a few times so now I plan my «rental time» expecting the delay due to detailing. So heads up!

I Had the worst costumer service at this location. I made a reservation online and when I went in to pick up and try to pay they need two bills to proof of address plus my license. So after driving back home and driving back they said that my bank statement would not be a sufficient proof and they needed a utility bill. Then I ask to speak to a supervisor and the supervisor on duty gave us an attitude and then said «I can refuse service, however I trying to help you.» I have been in customer service for a long time and threatening to refuse service is completely insulting to a customer. As soon as he said that I just told him I would go somewhere else. Complete waste of an hour and a half.
Although people who work there don’t make the policies, they should be trained to handle agitated customers.

I LOVE this location, have been going to the same one for years now (I rent a car about every other month sometimes multiple times in a month) have never had one issue with the staff. The staff changes often, but usually because someone got promoted or something. They are always friendly and willing to go the extra mile to give great customer service. I do wish they were open Sundays but not the staffs fault. When ever they have not had a vehicle I made a reservation for which I would always recommend because it locks in the low rate which will usually go up as the date you need the car gets closer (I already have cars reserved for next year) they always give me a free upgrade. I have absolutely no complaints about this location. I have tried to go to other places to save some money but have always returned to enterprise. Even some other enterprise locations I have been to do not match up to the service you will get at this location.

So, I made reservations a week early for a small SUV. When I arrived for pick-​up they tell me I qualify for a «free upgrade» which really means they didn’t have the car I reserved but they did have one of a more expensive category. I wonder to myself — why bother making a reservation to begin with? Anyways, I get a minivan instead of a Jeep Liberty I saw online. This minivan leaked oil in my garage by the way, but served its purpose of driving around visiting family. The staff was nice and offered drop off service. Total cost was almost twice the vehicle rental rate once you throw in taxes, insurance and other fees — no big surprise to me but after not getting the car I wanted I started noticing all the little things. I wasn’t 100% satisfied with the whole experience but fault did not lie with the staff there just the nature of the business I guess. Oh, they close early on Saturdays and are closed Sundays, so if you need to turn your rental in those days consider dropping off at the airport vs. paying extra days.
My real complaints here are with the way rental car companies work. But the great and friendly staff at this location give this rating an extra star!