Centennial at 5th

I am writing this review as a testament to what I feel is super customer service and going above and beyond for a resident. I have been a resident of Centennial at 5^th for 3 years now. I started with the old management company Picerne and re-​signed with NALS once they took over and my old lease termed. There have been both good and not so good things i’ve seen happen living here in three years as i imagine any complex has its share of-​however, when i really needed assistance, i always followed the proper channels to get help and it turned out to be a breeze to get what i needed done quickly, correctly, and with zero hassle. Being a physician, i am always busy, and renting works best for me currently. Its always nice when everything works in your place but is important however, when things go wrong, that they be fixed within a reasonable time frame.
I was on extended vacation recently and returned to find my entire strip facing frequently used balcony newly inhabited by roosting pigeons. They had literally taken over. Rather than attempt to handle the pests and resultant biohazard myself i called Roxanne Campa the property manager– she scheduled a cleanup and pest control for me and went above and beyond and even had the guys remove an old satellite dish i had up there the birds were hanging out in. I only had to lift a finger to dial the office in this instance and it was done– which to me should be one of the beauties of renting!
I can say that lately things are really looking up and stabilizing at this property. One can only offer a narrowed opinion at best-​but mine is one of content with some longevity behind it and a definite commendation to Roxanne for the swift response to my pigeon problem. I really appreciate the super service! Keep up the fantastic work!

I just moved into these apartments and the process was flawless! The management was very nice and my new place is very clean and gorgeous. They are all very helpful. Highly recommend.

I am active duty military (currently deployed) I lived in these apartments from May 2014-​July 2015. The only reason I moved out of the apartments is because I got orders to deploy, which they do allow you to break your lease over. When I turned my key in, in middle of July they couldn’t even wait 2 whole weeks before they sent something to a collection agency over $ 250, which I was never notified that I owed. I had to find this out through my bank. And now I am in the process of disputing this bogus claim on my credit report, before I am even eligible to apply for another place. I get back from my deployment within the next 30 days.
Please don’t rent here. I sent them an email asking what this situation was about and why they didn’t contact me. It’s been over a week and I’ve sent two follow up emails with no response.

How interesting that the two previous reviews that I wrote, were removed for the «content». I guess the truth hurts.
Do not rent from here. Period. Take a look at the reviews and do not forget the ones that were not recommended. Here is the truth, they do not value military members or anyone for that fact. NALS condones the behaviors and horrific customer service of three of the worst females I have ever had the unfortunate encounters with; Roxanne, Janice (the worst), and Camila. The only one I feel sorry for is Yesenia.
Truth is, they will send you to collections and will NOT mail you a final bill. When you confront them, Roxanne will get into her defensive mode and swear she sent it, only to admit she never did. (Truth).
Truth is, they will nickel and dime you on «damages» to an apartment. They save a million pictures on an overloaded file on their computer and are unable to determine which are yours so they clearly make an assumption (Truth). — DEMAND A WALK THROUGH AT THE END OF YOUR LEASE AND DO NOT RENEW. By the time that your lease is up, more than likely, you will never return.
Truth is, they treat the military horribly and the customers equally as bad. This is where Nellis housing will be made aware so they do NOT recommend this place. If enough bad publicity is out there on this place and how crooked the place is, something will be done.
Truth is, their «corporate» person has no clue because they are located in Santa Barbara. They rely solely on what Roxanne feeds them. Lies.
Truth is, there is a pig farm right around the corner on Centennial at 5^th Street. Yes, a PIG FARM and it stinks and the smell is almost nauseating. In the summer, just wait. If you enjoy pig smell, horrific customer service and piss poor treatment, this is the place for you.
********* IF YOU ARE FOOLISH ENOUGH TO RENT THERE, GOOD LUCK ********************

Place use to be an awesome place to live, until the new company took it over. Since the new company has been here.
I’ve had my BRAND NEW car towed, even with a parking permit in the window.
An explosion of the roach population
Increase in amount of «Fees» and random price increases
I have never been late on my rent in the two years I have been here, I forgot to hit submit when paying online, got charged $ 100 because my rent was late, they wouldn’t waive it.
Starting today, your utility bill is due on the 1^st, but your rent isn’t due to the 5^th, you get charged $ 25 dollars for paying the utility bill on the 2^nd. (I always pay it together)
Random new «rules» get posted on your door every month
Terrible management, and just an all around bad place to live.
A few months ago I had a charge on my account for $ 100, an unauthorized pet fee. I don’t have a pet, but they did waive it. A coworker of mine got hit with same fee, but they wouldn’t waive his (he don’t have a pet either), they said they seen him with a pet dog. I’m just wondering how many people get hit with such a stupid fee.
Move here if you enjoy having your money taken from you, by this greedy company.

This is a review of my experience renting at the property of Centennial at 5^th in North Las Vegas, NV. As a serviceman, I was recommended this property to rent from a good friend of mine which is a recommendation I soon regretted. While renting there, my wife car was broken into because of the lack of security and the easy access to from the automatic gates. Literally ANYONE can wait for a car to come pass and follow you right in and security does nothing to stop it. When calling the front office to make a complaint, I was told that this wasn’t their problem and that I should notify the authorities. I received several noise complaints coming from neighboring apartments at times I wasn’t even home and woke up to a nice note on my door about a fine if I didn’t stop. Nice of them to try to fine me and not even confront to me to see if there was any explanation. From there after the change to NALS and the staff change, it took a total nose dive. Every opportunity the staff uses it as an opportunity to fine you $ 100. I remember several different opportunities where the staff gives a flimsy notification for a serious issue that needs to be handled quickly, only as a reason to charge you $ 100 penalty because you didn’t respond in time. How nice. I can get eviction notes and phone calls about noise complaints on my door but when it comes to saving myself penalty fees to your apartment you want to put a note in my mailbox that you just happened tell me that you to lost and can’t produce any copies off? From the down right extortion, rude behavior and eviction notices at the drop of a hat scaring the crap out my wife I’ll never rent from this property again. The new staff under the NALS organization are some of the most incompetent, brainless and unenthusiastic people they could have hired they might as well of had a parakeet sitting at the front desk. The managers, namely Roxanne, are some of the rudest, childish and petty individuals on the planet. They talk down to you like children and many times had the audacity to talk down to my wife after she visited the office, on my behalf, to enquire about some pertinent information I needed while I was deployed no less. I would suggest that no one rent from this property and to go farther that this entire staff needs to be fired for negligence and new people, who actually WANT to help people be brought in to revitalize this property. If you are a serviceman and looking for a cheap and cozy apartment near Nellis, DO NOT MOVE HERE. Take your dollar elsewhere and don’t give a dime to these bloodsuckers and thieves. DO NOT RENT FROM THIS PROPERTY.

I would not recommend this apartment. I’ve lived here for 8 months. My biggest current issue is that a mail box master key has been stolen and a criminal has been clearing out the mail room at least once a week. My credit card was stolen and racked up $ 2150. The office manage acknowledges it was stolen from my mailbox and promised to write a letter for the investigation. She did not. After asking about it she said she would do it next week and then the week after that. I’m getting stiffed with a criminals bill because she doesn’t have ten minutes. If you need any assistance from the front office it will not happen. You have to set up an appointment with the manager which also will not happen.
Another instance… My friend tried to get an apartment here. She was given 6 different you do not qualify due to income calculations from the same person in the order of: 400, 450, 1700, 2, 50 and 300. Simple math… She makes 22 $ an hour and doesn’t qualify. I’m not sure how hard it is to do calculations of simple multiplications for qualifications but after six tries they should consider hiring a new front desk.
When I asked for help I was told I couldn’t speak to the manager because «it is a place of business» I have an MBA and I must have missed that day in school.
Roaches? Yes
Theft? Yes
Poor customer service? Yes
Amenities awaiting parts for over a year? Yes
Limited parking? Yes
Gates broken monthly? Yes
A warm bed? Bring your own. That’s all you get.
Rent a house… Don’t get yourself into this level of frustration is my advice.

I don’t know what’s going on @ this place, but as an African American I find it to be not very welcoming especially being that it’s in a predominantly black area. I went into the office to inquire about an apartment after speaking with a woman by the name of yasenia who obviously sounded Hispanic and unprofessional. I explained to her that I viewed the place online an wanted to stop by and look at it. Once I arrived at the place the first issue was there wasn’t anyone at the front of the office but through the glass windows in the place I saw several people were there sitting doing nothing, but didn’t bother to get up and greet me considering there wasn’t anyone present upon entering the office. After sitting there for 10 minutes without being acknowledged I decided to leave because if this is the way they treat future residents, I feel sorry for people that are stuck in a lease. Either the company promotes discrimination and hires these type of people, or they need to get rid of all the staff at this place and try again. I will be filing a complaint against this place and want to make others aware of what’s going on in this place. How dare them treat me this way! If I could I’d give them zero stars. ******WORST FRONT OFFICE IN LAS VEGAS****

THEY’LL FIND ANY WAY TO TAKE YOUR MONEY!!! Just moved out, FINALLY, and JANICE and CAMILIA were the worst ever. CAMILIA was always calling and hitting on me to «make sure everything is ok.» NASTY!!! They are lazy and have an attitude like their sh*t don’t stink. As soon as you walk in, they look at you like you are such an inconvenience. I have never lived anywhere so unprofessional. I asked what needed to be done before moving out so I didn’t get a surprise charge and they just say, «Oh just clean it and it’ll be ok.» So I hired someone to clean the hell out of it. Then I just get a letter in the mail saying I owe $ 78 for a carpet track that came apart, which was already loose, or half ass repaired. I told them about it during my initial walk through and they said it’ll get fixed. Now I have to pay for it. They just threaten to tow cars or fine you for literally everything. They said if I didn’t pay the $ 78 in 10 days, they’ll send me to a collection agency immediately. I am in the military, I was tdy for an air show for 21 days during this notice. They don’t care and say military clause doesn’t apply. Worst place ever. I hope no military moves here, I wouldn’t wish this BS upon anyone.

Mixed Feeling for what I’ve been through here. But the front office is very nice.

Avoid this apartment complex! The exterior and interior is nice however the NALS management that took over is awful. Their staff is rude and they get rid of the any nice employee they have. The pool is always filled with trash from little kids playing in there with no parents. Majority of the time all the pools are closed and they don’t put up signs explaining why or when it will reopen. The security is lazy. I would use the gym at night and the guard would be in there for over an hour just watching tv. The apartment above me was broken in to and there is a lot of police activity. They also towed everyone on my side of the complex’s car. Had to pay $ 600 to get my two cars back. The office should have done a better job informing their residents. They truly do not care about the people living and paying rent. They also charge a $ 10 admin fee when paying rent which is ridiculous. Tons of roaches by the way too! When we moved out we left our apartment very clean and there were no stains in the carpet, yet we were still charged a large fee for cleaning when we cleaned our apartment very well. NALS has made this apartment complex run down and I am happy to be out of it. If you enjoy paying for amenities you can’t use half the time and awful staff with a security guard who might as well not be there, then by all means enjoy.

I want to give Janice at the front office a 5 star. I called in because on Friday there was water leaking from my disposal and whoever answered the phone supposedly took my work order for that to be fixed and to have my air filters replaced (we used to be able to stop by and pick it up at the office but was told one time that we cant do that anymore, we have to place a work order) so we did place the work order for the filters about 2 weeks ago. Still no filter and I can tell when we have our AC on. Anyways, I woke up this morning to find that our water is turned off. I never got notice that it was going to be turned off. Luckily I didnt have to go into the office today. I called the office and Janice answered the phone in a a pleasant tone. I told her that I had put in a work order to have my sink repaired on Friday and it is Tuesday and still I have a bowl catching water under my sink. She looked and it seemed the work order was never placed (not surprising) she then kindly said she would make sure to put in a order to be addressed immediately. It was a breath of fresh air to call and talk to someone who actually sounded like they cared. I do however wonder why we were never told the water would be turned off. Thank you Janice for being so friendly now if we can have EVERYONE at the office be like that I am sure the ratings will go up.

Haven’t even been here a year and I’m already ready to move and never return. In less than 8 months I have experienced the following horrors:
A beautiful main pool that’s never open. (It’s always some crap why it’s closed)
A front desk staff that changes every 3 months (the turn over rate has to be high)
Screens and doors of apartments that are not aligned correctly. In the summer, if you live by the dumpsters, crickets and roaches can get into your home. It’s best to spray down your house once a month. Then you might find dead ones.
The main gate is always broken so really no security. There’s been a time when only one of the three gates worked so if you lived on the other side, you had to drive all the way around the apartment complex to get to your home
The printer in the office is inconsistent. One day it works, another day it’s broken.
⁷⁄₁₀ times, the office does not answer their phone
People complain about this place all the time, and it’s not for no reason.
On a positive note:
The price offered for a two bedroom isn’t badly priced
Work orders are done within a average amount of time
Overall, I can’t wait to move. I’m counting down the days

Ever since the new management took over it has been horrible. I seriously can not understand how any of them even got a job in customer service when they are all rude as hell.
My toilet was broken it took 3 calls and a week and a half to fix it. That’s ridiculous to me. Another time my smoke alarm wouldn’t stop going off and I was not tall enough to reach to make it stop. I made sure to call right when they opened and they said they would get on it today. Of course I come home and that annoying alarm is still going off loud as ever. I called them and talked to Roxanne the MANAGER and she said it was not important and they don’t know when they will take care of it. So I guess I have another sleepless night since that alarm is so loud and she says «well blast your TV and maybe you won’t hear the alarm.» What MANAGER says that to a tenant? Horrible customer service.
My lease is up in October and I can not WAIT to get out of this crap hole and the not have to deal with the rude people who work there. I would never recommend anyone lease from here unless all the rude office people are removed and replaced with people who actually care and are nice.

Unfortunately the staff is not trained to deal with people other than to repeat over and over what the rules are. All staff needs to be trained in what’s called active listening. This will reduce the frustration on both the part of staff and those who help pay their salaries… the renters.

DO NOT RENT HERE!!! I’ve been too scared to review because I am currently still residing here, but tonight this place has reached it’s breaking point.
Where do I even begin? I guess I’ll start off by saying that I have lived in this place for FOUR years now and I actually used to like it. Cute new apartment complex that used to have all of the grills working. Ever since whoever took it over SUCKS SO BAD! I’ve even tried emailing the owner’s directly and have gotten no response, so this is how I will vent, through Unilocal so the rest of you can know. I have lived here LONGER than any of the current staff in the leasing office because of the high turn around (that should tell you something) The front office used to cooperate with me, but not anymore. Ever since Roxanne has taken over its all gone to shit. She is so rude and treats the tenants like trash. She interrupts and is aggressive in her disrespectful, unprofessional tone. I’m an adult, as is she, so speak to me as one. She couldn’t have gotten her job in customer service because she is rude rude RUDE! In case you haven’t gotten the point by now, DO NOT RENT HERE!
There are so many stories I can share, but tonight takes the cake. Currently they are repaving the complex so therefore half of the area is left to park, except that is not enough spaces by HALF for people to park. Last night, in this mess, my vehicle was towed because of this. I am beyond livid and tonight I come home to the SAME MESS! At this point, I am beyond livid. I then call security and he tells me to park across the street! what… the…F**k? you’re kidding me right? All this is going on while all the leasing office is snug as a bug in their beds. If I park because I’ve been driving around for 1.5 hours, my car WILL GET TOWED. This is a scam because they leave you NO options.
All this had to happen for me to speak, there is also a disgusting «dog park» Three different roach infested pools that random kids in the summer time swim in because they just hop the fence, not all the grills work like they used to, the gym is a dirt disgusting mess, Oh and be prepared to fight with the monstrous roaches as they fight with you to get into your apartment in the summer. Lastly, be aware of the nasty pig farm smell they will not share with you at move in FIND SOMEWHERE ELSE TO LIVE, it’s not even worth it.

DO NOT RENT HERE.
The Management does not communicate properly with tenants in regards to changes, or notices. They nickel and dime you. If any questions are asked, responses are vague and they blame the tenant or policy.
I am done, after today, no more. I haven’t moved out earlier because, who likes moving but the management here is beyond any kind of help and self accountability. I chose to live here and I regret it.
When I got changed units from the one I had originally rented on move in day, I should have walked away but I needed a place and said ok.
There are some good points, it is not all negative.
The loud music and accompanying bangs from my neighbors always keeps things interesting. The smell from the pig farm makes me grateful for the smell of weed coming from the hallways at night so, that’s nice. The pool is nice when they remove the fecal matter that floats in it. Both times I have wanted to use it, there were floaters in it. The dog poopy area is never picked up, so the tenants don’t give a s#!t and nobody from the staff picks it up so… on a plus, the sprinklers always come on so there is a slurry of dog fecal matter/​runoff on the sidewalk on the way to the workout room. That feeds the roaches which brings me to my next point.
I have never lived anywhere with as many spiders, cockroaches (of all sizes) and … I’m guessing this is what Noah must have felt like on the ark, really. They are everywhere and they are coming in. It doesn’t matter how much I spray inside or out, they come in. I keep my place pretty clean so I know it is not from me and my neighbors complain about the same thing.
When I first moved in the place was different, lots of military folks. Now, the demographics have changed, a lot.
I give this place two stars, not one, Why? Well, it could always be worse.
At least there is a Fresh and Easy close by.

I have lived here for about a year now. The management sucks and the people in the leasing office clearly have no idea what they are doing. The employees are rude and disrespectful to the tenants and they try to find ways to screw you out of more money. I have been working on moving out, and they are trying to charge me an extra 2 weeks of rent after I will be gone. They will screw you over, DO NOT MOVE IN HERE!
In total, they ripped me off about $ 700. That is almost a complete months rent gone for no reason. Completely unacceptable. Truly a terrible company to do business with. So glad to finally be done with all the bull crap.

not very satisfied with their customer service. It’s a nice place but that front office staff could be better. I had kasandra help me move in but now that she’s gone, no one else has been very helpful. it is not what I expected but hopefully they can get it together soon.

Picerne no longer owns the is property. N.A.L.S is the company running it. Its been over a month and I have to say the staff has had a turn around the old staff was so much friendlier and accommodating. Each time I have gone up front I get the feeling they cant be bothered. The mail room has been a complete mess since they took over. The grounds arent clean. It feels like its going to crap. I hope not because we like living here. Hopefully this is a bump in the road and it will change. Im just not impressed. Its disappointing.