US Post Office

Complaining about waiting in line at the post office is like complaining about waiting in line at any other cash register. It’s inevitable, dudes. So, give yourself some time before heading over…
–1 for having a metered parking lot, but you might luck out and park a spot with leftover time! The building is fairly spacious and there’s at least 3 – 4 windows with employees taking in the next guest as efficiently as possible. The woman who helped me even gave me pointers to collect FREE envelopes (prepaid by the company who sent me the mailing label) and adhesive packing labels prior to waiting at the window.
Awesome staff, easy location, efficient system!

Please avoid this Post Office if you can. The customer service is horrible. The customer service is rude and not understanding. The employees works slow, which in turn causes long lines.

Don’t go here. Paid parking. Unfriendly workers. Won’t give you change if you ask for cash back. In fact, they yell «no change» as you try to ask for two tens. Not coming back. Hope my package gets sent out. After reading other reviews now I’m worried about that too.

Called week ahead for a 12pm appointment for Passport application. Arrived and they say they lost their passport appointment book so their only passport personnel left for lunch. After 30 seconds of looking, they find the book and my name is clearly marked on the list for 12pm. But have to waste half an hour waiting for the lady to get back from lunch. Don’t plan on reliable service.

THIS IS A CORRUPT POST OFFICE! THEY STEAL STEAL STEAL! They have «lost» two of my shoes… and they just so happened to be expensive shoes. These shoes were sent priority with a scan and they did not scan them in and claim they lost them!!! THIEVES! They do not care about other humans or their things. If you ever have to send something here make sure it’s scanned there in front of you get a receipt print out and track your packages every move before it gets «lost» by their sticky fingers

I have been coming here for 6 years. I have no other choice. My mail either gets lost or damaged by delivery personnel. 1 of many examples: I bought a screen protector on Amazon, the mail delivery person folded it and crammed it in my mailbox damaging it. I reported the problem at Chandler Office and reordered my screen protector ($ 21.99) and the same thing happened. I lost $ 44. That is only one item.
At post office everyone is rude and impatient except Sterling and Lupe. They are always polite and take their time to help. The rest are unhappy, unfriendly and stubborn. The are loud, roll their eyes and treat customers like crap. The supervisors and managers have no patience, don’t show empathy or even make up for their F’ups! The Asians starting with the rudest Dee. These are the worse, smart asses think they know it all and belittle customers. Excuse us for not knowing the prices and different services you offer.
There better be some changes in that place or else my next step is going to be Dept. Of Consumer Affairs or BBB.

The folks who work at this post office are always lovely.
However, every single time I have been there, a customer has an explosive fight with one of the employees. They seem to be on task, so I’m not sure why I’ve witness 4 different arguments break out. It holds up the line and isn’t pleasant. I feel badly for the employees if they are being mistreated, but I’ll have to choose another P.O. from here on out.
There is 15 min parking out front, but that never seems to be enough time.

The root of all my headaches when I have mail! The mail delivery men are great workers. But if you ever have to step foot in this location. You’re bound to leave unsatisfied.
Parking is not free anymore. But there are always spaces available. The manager Mike obviously despises working here and seems he hates his customers as well. Don’t believe me? Try to ask him one question, a simple one at that and you’ll regret even exchanging words with him. Rowanda has enough attitude to make you wait until the other two ladies are available to assist you. She is extremely rude, who interviewed this woman!!! Must have been Mike since their mannerism put together is not equivalent to those of a ten year olds. They both stay rolling their eyes, I’m surprised they have not gotten stuck to the back of their head. I have yet to find a worse customer service in all of North Hollywood than them.

I love this old building. It has that vintage feel inside. Lots of windows open and workers. The only draw back is the parking. It’s either metered on the street or lot that you have to pay for. NO FREE PARKING.

If you live in this area, do not allow friends/​family/​businesses to ship your heavy items to you via USPS. Why? Because the drivers that work out of this location will not deliver a heavy package. They just won’t. In fact, if you are at home awaiting your heavy package, you will find out the hard way that your package is not even on their truck. Handicapped? Fuck you. They WILL NOT deliver your heavy package.
When you call to inquire about your heavy package, you will be told that the driver has discretion — if the driver feels it is not safe to leave your package at your door, the driver is under no obligation to do so. If you then point out the utter lack of concern that your mail dude seems to have for your small and light packages — all of which get left at your door or on the ground beside your mailbox (because the door is up a single flight of stairs, perhaps? — you will only piss off the person you’ve called. Call them only if you need the adrenaline surge, not if you actually want satisfaction, because there is none to be had.
So why two stars instead of only one? Because the location is clean, the self-​service machines always work, the supplies are well stocked even at Christmas time, and the folks behind the counter are mostly sweet and helpful (unless you’re handicapped and ask for help carrying out your heavy package because fuck you that’s why).

–5 stars. I have officially made 3 complaints to the USPS due to lack of deliveries of Packages — all with valuable items that have not been delivered to me for undeliverable address… Yet all my regular mail seems to get it’s way to me.
This 3^rd time dealing with this post office, the postal manager was again rude and attempted to make me feel stupid questioning ME if I had put the correct address… I was ready to go POSTAL on him. Now I can use that phase and mean it towards this arrogant, cocky man who doesn’t’ listen but just kept on ranting on how IT WAS MY fault for not putting the correct address, would not even look in the back and when I asked who was my postal carrier refused to provide me any information.
I have officially learned that I will have nothing of value to delivered to my residence using the USPS since somehow my packages never arrive and am always required to «reorder» my items and wait twice as long.

Just left my 3^rd trip to this particular post office and the 3^rd time I’ve had an issue with the same snarky employee. Mee is one of the rudest people I’ve ever had to do business with. I came in this last time to do a simple return to a clothing company, so I brought my supplies and was prepared to acknowledge the fact I didn’t know what I was doing. First time I had to make this return. Before I can get a word out she immediately jumped down my throat and damn near scolded me for not supplying my own tape and presetting the package. Then laughed in disbelief at how seemingly ignorant I was on the subject. Well Mee, I’m sorry I wasn’t there to watch the how-​to video required by your establishment but guess what? I DON’T WORK THERE! You behind the counter should be more than happy to direct me in the right way. But instead, I get a backhanded attitude from a person who would much rather take my package and just toss it in a pile. Imagine walking into a restaurant and the waiter laughed at your lack of food knowledge, belittled you for even having a question about a menu item, and acted like you are taking from their own private stash if you requested a side of ranch. Ridiculous right? Well that’s the vibe I’ve personally gotten from her for three trips and dealing with her. Oh and by the way, why are you so defensive about tape? Did you bring it from home? Are you in charge of stock-​piling it at the end of the shift? No? Then forgive me for not taping a return label prior to my visit! I’ve bit my tongue instead of hers three times before, giving her the benefit of the doubt that it was one time incidences, but it’s just gotten ridiculous. I can’t sight the specifics of the other trips but they were relatively the same. I really wish I could find another post office near my apartment but until then I have to use this one. But let me tell you, this woman has some serious work to do.