Reliable Air Conditioning & Heating

My 5 stars is actually 10 stars! Wow, what great customer service! That’s very hard to find these days. Karen is the most understanding and kind person I have met in the past year. She help me solve my Hvac issue over the phone and also did me a huge favor by calling my neighbor to schedule an appointment. Even though that is still pending she did a fantastic job explaining and helping me through this rough period, Many thanks Karen!

Great service! Highly recommend if you’re looking to replace your HVAC unit.

To Karen and the professional polite technicians from Reliable all I can say is THANK YOU! After being very frustrated with other HVAC companies who were in our home it was a real pleasure to work with the Reliable team. Nice to know that we have an honest accommodating Heating & Air company to call.

Ok let’s star saying elay is a great guy and pleasant to talk to he came to my house when it was 110 degree outside after no one wanted to come saying they busy and if I want service same day it will require service call that was pretty stiff… he went to the roof service my unit in 35 – 40 minutes and job was done charge me honest price 5 star guy and 5 star company thank you guys

I’ve been a customer for several years. Eli installed my HVAC system and we’ve been very satisfied with it and the great service. Karen and the service techs are very responsive and professional. I did a lot of research before selecting Reliable. Due to the investment, I wanted to make sure I had the best. I highly recommend them.

The worker’s were great. They came on the same day, diagnosed correctly. Then, they were back the next day and my air was fixed and up and running in a few hours. They were all polite and efficient and honest. I would recommend this company and use them again.
The only thing that holds me back from giving 5 stars is I didn’t like dealing with the office. They were all nice, but found them disorganized and not particularly good communicators. They didn’t seem to understand their computer system (perhaps it’s a new one). I did not get emails that were promised to me and had to follow up for my receipt. They said they would call at 11am to let me know when the guys would be showing up, but i didn’t hear from them till noon. That kind of thing. Seems like a mom and pop shop, so i’m willing to give them some sway. And the work itself was very good. But they could improve their customer service.

I have an office that’s always 5 to 10 degrees hotter (or colder in the winter) than the rest of the house. I hated cranking the air conditioner in the whole house just to cool the office. Eli at Reliable Air presented multiple solutions at different price points to the problem. We went with a ductless wall unit, which is fantastic. Reliable Air arranged installation in a timely fashion (it’s summer and hot) and was very professional throughout the process. The unit looks and works great. Can’t recommend Reliable Air highly enough.

I have worked with Reliable Air for years, as a contractor I hire them for all our clients HVAC needs. So when it came to my own house, I called Eli to install a new Carrier system.
As always, they were very accommodating, I changed my mind and decided to put the A/​C on the roof. Reliable came out the next morning to run their lines so I could close up my walls that day. They removed the old FAU and all debris that came with the new unit.
Karen and Eli are both great to work with, they are available and responsive. All their employees are knowledgable about the products and able to problem solve in the field.
I have and will continue to refer them to all my friends and family!

Reliable helped me with the installation of a new Carrier system in my condo. The installation was tricky timing-​wise, due to my contractors’ work schedule. Reliable was extremely accommodating in all respects. I was extraordinarily happy with their work, and they were all consummate professionals and very personable as well. Great company!

Our heat pump/​ac unit went out three weeks ago. It was the peak of summer and in the middle of a heat wave in the valley. Our regular service repair company made a total of 6 trips over a two week period to try and «clean the coils» and remedy our situation. They advised us to replace a burned out motor – and then couldn’t install it. We paid another company to install it, but it didn’t solve the problem. Even though we were long established customers (over 20 years) they would not promise installation of a new unit for another week. Frustrated and fed up with all air conditioning companies, I read some favorable reviews for Reliable and phoned them. Reliable Air (Eli) came out and looked at system. We had decided to replace the unit at that point – so he gave us a great estimate and more importantly was sympathetic to our stress level (out of air for over three weeks.). He and his super hard working technicians, Humberto and Jesse – ordered the unit, installed it (no easy task as the new version of our unit was slightly different) and made sure it was up and working –even working on a Saturday to ensure we had air. Furthermore, Karen in the office was so helpful and kind and worked with us to help us swing the finances. For a company who didn’t know us – they went out of their way to ensure our situation was taken care of. This is what in the old days people called integrity. I won’t be going back to my old service company – loyalty is actually something that has to be earned.

Wish there was a way to give this company less than one star.
Several years ago we purchased an American Standard replacement air conditioner condenser/​fan (the portion of central air that sits outside the house) from Reliable. We purchased the 10 year manufacturers warrantee. Each summer for the last several summers we have had Reliable out to look at the unit. The system stopped working during the hottest weather. A first the motor made a strong sound and later the fan would stop spinning but the system still sounded as if it were still on (but no cold air). Eli seemed clueless. The first time he replaced the condenser and it worked. Three weeks later it stopped working. He came back and looked befuddled. When I mentioned the unusual noise in quietly placed his hand on the protective grid above the motor to indicate it was the cause (despite the fact the sound was still very evident). At the end of last summer he came out for the annual tune up and things were fine. Now the weather has turned hot and the AC again came to a halt. This time Eli said he would come out but we owed he $ 120 if he found nothing. We indicated the unit will run for awhile but will quite. This time we called American Standard and they gave us the name of a company that would service the unit. The technician came out. He immediately found the problem. It seems that Eli had hooked the unit incorrectly from the beginning. The unit was incorrectly wired causing the motor to receive excessive amperage. This apparently resulted in motor overheating and unit safety system kicking in to stop damage. It also was the reason we had electric bills each summer of $ 500. I must say that I was never impressed with Eli’s skills or dumbfounded look each time we had him out but this really made me angry. We had to pay the new tech $ 185 as the problem was not due to American Standard (even though Eli was an authorized technician). The money was well spent if anyone reading this avoids this very bad company and incompetent technician.

Finding a good AC service company is difficult. It’s the one area I’ve never had luck with referrals from friends. The few good ones tend to be busy and will turn down work if it’s outside a convenient geographic area. I called one that was supposed to be good and was turned down for that reason (West LA — exotic). I called another and they didn’t handle multi-​zone systems, but when I asked if they knew anyone good who did, they recommended Reliable. I had what I hope and believe was a good experience with Reliable. I have a problematic AC. It was installed less than three years ago and has had consistent problems. I gave up on the installer fixing it when he kept coming up with nonsensical reasons it wasn’t working right — I didn’t have all the zones on the same setting (sort of the point of zones), the filters weren’t clean enough (they were fairly new), etc. I tried a company last summer who didn’t seem to understand the system, but refilled the refrigerant and told me there was likely a small leak somewhere. I waited until the end of the winter to have someone new come out and get a sense of the leak then repair it. I called to make an appointment and they called back promptly to schedule (rare). We scheduled for a few days later and that morning Eli called to confirm and let me know the technician was on his way (not necessary, but good service). Santiago and a colleague arrived on time. They were courteous and professional. They discussed what they were finding and what they were going to do each step of the way, and made sure I understood cost options. Did the fix work? Santiago said he expects it will work and put the likelihood at 95%. I suppose we’ll know in about 6 months for sure. It wasn’t cheap, but was more than worth it to finally get someone who understood the system to figure out what was going on. I suppose I’ll be back to revise this in 6 months if it didn’t work.

Eli is the best… He is reliable as his name states. He is honest. I called three companies and his price was the most competitive. I have a small balcony and was concerned with the way my new unit would look. Eli and his team exceeded my expectations. They explained over and over what is the best way to set my thermostat. Karen is also very informative and nice. It was a pleasure to do business with this company. Thank you Eli… A refreshing day to my remodel process.

Reliable is just that Reliable. Eli came on time and finished the installation when he said it would be finished. He has al the top brands. We needed a small heat pump for our condo since we didn’t want it to take up our balcony space. Eli accommodated perfectly. He is like having a friend in the business. That’s why all the Beverly Hills Realtors recommend him. Five easy stars.

Eli, the owner, serviced my studio years ago. Ever Since then I only call one person for my home or business air and heat. I have recommended them to friends that were getting jerked around by other guys. Eli is calm, experienced, good communicator, honest with very competitive prices.

Since my really bad review yesterday of this company. They saw my review and called with mucho apologies came to my condo and fixed my air conditioner with a disclaimer that because the filter and drain pips were so dirty they might have to flush them out again which I thought was good business practice to let me know what I might expect in the future. All in all I felt that they redeemed themselves and we are cooling down. And yes I would use them again.

Eli (I think he is the owner) is a very nice, humble guy. He personally comes sometimes to do the work himself. We’ve used reliable at our building for 8 months now and I’m happy with their service and prices. They’ve been very patient with our slow ass accounts payable and continue to do honest work for us, trusting we will pay them. Hard working, honest company. Santiago is my tech often and he’s totally sweet. Linda in the office is also very nice and helpful.