MetroPCS

I wish I could give them no stars!!! Rude is what I have to say. My aunt with in to buy a semi card and they sold her a phone that she doesn’t know how to use… I went back with her ask the girl if she can help me and all she said was «well I didn’t help her?» Are you serious??? I ask for help not if you had helped her. I worked in retail for over 6 years and customer service is everything maybe this girl should get more training in her attitude.

I came to buy a micro sd card and transfer an old phone # and from the start she had a problem me asking to do that and she didn’t help fix the internet & text messages. She said if it doesn’t work that that’s on me, but many times in person or over the phone they take care of that for me. I left and had to call metro for them to fix this problem since she didn’t want to help me. And they did within 4 minutes. Never again I would come to this place. Sorry blondie but you shouldn’t work here if you can’t do your job right.

RUN!!! This is not an actual Metro PCS store. The girl behind the counter was doing personal things on the computer and made me wait till she was done. Then she said she could not help me and her boss, aka her cousin, would have to and I could wait or come back in an hour. I asked why she was here if she could not do a simple bill pay and she told me I could call 611 from my phone to talk to Metro customer service. I explained that my phone was turned off an hour ago and thats why I came in to the store and that she obviously didn’t want to help me if she could not ever listen to my request. She then gave me the LAND LINE phone and said to dial 611 form it to contact METRO PCS!!! Where is the logic in that!!! Its going to send me to the local phone company I explained but she didn’t want to hear it and turned to two men who just came in. They were speaking spanish to one another so before either could ask her anything she picked up the phone and told someone to come and translate for her. When she put down the phone the man said, «I speak english too.» But she would not hear him and turned back to me and repeated that there was nothing she could do for me. Just then a lady came in and started translating in Spanish to the men. She asked if I needed help and I told her I wanted to pay my bill, she explained she didn’t work there and was just translating for the other girl. I was so irritated I asked then why did she ask if I needed help if she could not do anything for me? The two girls looked at each other confused by my question and back at me! I left right then! Don’t higher family, especially if there is inbreeding!

This is one of the worat places I’ve been too. Personbel is really nuce when they trying to sell u a phone, but once u buy it and u start having trouble with your phone they treat you like sh*t. They sart giving you the run around and give you attitude.

I gave this MetroPCS store one star as I had to give at least one star. The service was bad. The sales associate had a stern face., perhaps, she was not thrilled to work on weekend. Not knowing what kind of contract that my late fiancée had with them, I told her that I wanted to cancel the account due to the death of the account owner. I also stated that I couldn’t find the charger but needed to cahrge the phone to retrieve some phone numbers. She handed me a generic travel charger. My own cell phone cahrger matches the brand of the phone so i asked if the generic brand works. She said yes in an impatient way as if i was taking too much of her attention and time. i found the charger at home a day later so I went back to the store with the receipt with the plan to return it. The sale assoc asked who sold it to me. I said a lady. He then pointed at the sign up on the wall and said that the sign said: No return of phone accesories. With this experience, not only I won’t do business with this store, I won’t do business with MetroPCS.

This store and the main one in Van Nuys gave me great service. I went to the Burbank store when switching phones and service… they told me alot of incorrect information… thie staff in this North Hollywood were honest and competent.

Lies lies lies. Do not go here. Terrible.
Not only does the quality of the phone service suck but they lied to me. I asked, «If I don’t like the phone may I return it? Whats the policy» She said «Yes no problem, if you don’t like it return it in 7 day for a full refund.» The actual rule is 7 days OR 1 hour of talk time. Now I am stuck with the phone because I used it for 3 hours. That is 170 dollar problem. If she would have told me that I could have saved 170 dollars. Her lie cost me 170 dollars.
Bad business.