CVS/Pharmacy

Place is a dump. Nice people, but store looks like crap, terrible inventory, stuff is locked up like we’re in the ghetto (things have changed people), line moves to slow generally. Pharmacist has his sh*t together, don’t lose this guy.
Look at Walgreen’s a block away, this is how you do it CVS.

The pharmacist there should not be in customer service anymore. His undertone and rudeness as just made me switch to ride aid. I went in to fill a prescription that he said he did not have. I asked him if you could order it and he said he wasn’t sure when it would come in. Story to bring it to another pharmacist. I asked him why and he said I’m not having this conversation again and turned his back towards me. Don’t bring your personal life into your job or just get out of customer service. and if you actually call CVS his main corporate customer service they are very nice on the phone but seem to be reading off a template and told me they could not guarantee a call back or resolution which seems kind of pointless to have a customer service unless you do have a resolution

This is always the SLOWEST checkout of any store. Every time I come here and am ready to check out it starts off with one cashier, and a line that builds up, and something that takes forever with a customer like a credit card not working. Then eventually (sometimes) a second cashier then comes up and helps. Why does this happen every single time? They need multiple cashiers. Other than that, pharmacy and all is cool.

Of course I forgot the shaving kit bag, so instead of going au natural I bought what I needed and I even got a new faloofa!
As more customers started back up they opened up another register instead of making the whole slew of us waiting.

Clean store and haven’t had any issues since. Standard issue CVS pharmacy.
Still feel slighted by the Lead pharmacist’s lack of concern when issuing medication from a different manufacturer than usual without telling the customer then refusing to take it back after possible side-​affects.
Many of the other technicials are friendly and helpful.

Worst pharmacy ever! Dishonest about having no refills, when I tried to transfer my medications over to a new pharmacy, even after my doctor confirmed to them that I did. When I told them about my doctor’s confirmation, they kept putting me on hold and passing me over to another pharmacists like 5 times! Having me to explain all over again the situation. Finally after someone there was willing to hear me out, they then magically found my doctor’s confirmation about my refills. I now go to this new local pharmacy called Allied Health Pharmacy. They are 100x better and efficient, and cheaper.

Worst pharmacy overall. Customer service is the worst, you wait forever, they are very rude and always sound like they’re miserable, never a smile or a hello. Very unhelpful, and they seem to treat everybody like a criminal, I had to get a painkiller for my broken hand and I went to a Walgreens first that was across the street and they said they were out so I went to the CVS but since it showed they looked it up in the computer first they made me wait an hour to make sure I wasn’t some drug dealer I guess. Horrible place but if you want to know the best pharmacy I have ever experienced in my life go to allied health pharmacy on victory Boulevard just by Van Nuys.

I’ve been taking my and my family ‘s medications for many years. The staff is very friendly and efficient. The refills are done promptly, calls to doctor’s office are done in a timely manner. I would recommend this CVS pharmacy to a friend.

I love this cvs pharmacy. I’ve been to so many pharmacies that never get it right, are late with my prescriptions and that are just plain rude. At this cvs you can tell the employees are really trying to help the customers and are going as fast as possible. They are always slammed and still manage to always get my order fast. In fact one time when I really needed my medicine, a woman employee went out of her way to make sure I got it as soon as possible.

I’m not sure why this cvs doesn’t have 5 stars. I’ve never had a bad experience and I come here all the time. when I walk in, they always say welcome to cvs. I know exactly where everything is and the cashiers make the lines go by quick if there is a line. Everyone always seems to be working and when I’m ready to pay, they ask if I found everything ok and what my cvs card number is. I’m a big fan of cvs and this one just so happens to be close to where I live so I go all the time.

This review is not for the store, it is only for the pharmacy.
I just moved here and my family got sick during the move. We saw a doctor for a nasty bacterial infection, he prescribed antibiotics and asthma meds for my son. I called the pharmacy and asked when is the latest I could pick up. A young lady said we could arrive as late as 10pm. I said ok, (that was 6:30pm, but I had to wait for furniture at my apartment). We arrived at 9:15pm and were told that she wasn’t going to have it ready until the next day. I explained my conversation on the phone and pleaded it was for the kids. She was nice enough to fill the Rx.
The very next day, the same doctor prescribed steroids and antibiotics for me and my husband. We brought our Rx around 12 noon, they didn’t have all the meds. We had to run to another CVS and have it filled.
The day after, we are diagnosed with pertussis and they change our antibiotics again. I should have known better, but this is the closest CVS and my doctor called in the Rx. When I called to see if they had it ready, the pharmacist acted like he didn’t know what I was talking about. I was furious, after being on hold for a few minutes, he found the Rx and said it would be ready in 30 mins.
We arrived one hour later via drive thru, they only had my husband’s meds and were charging him full price cause they didn’t bother to look up his insurance info, we left cause they were about to close. We came back the next day, insurance cards in hand, ID in hand, and waited 20 minutes for our Rx.
This has to be the most incompetent pharmacy I have ever been to, and I have worked with many as a health care provider. They have a real lack of communication, of empathy, and common sense.

This review is for the pharmacy department I’m new to this pharmacy I’ve been using their pharmacy for the past 3 months and I am quite satisfied with their service they are very courteous, very helpful, never had a problem always get my medications in a timely manner they always text me when my medications are ready for pick up and they have all my medications to where they will get the refills for me, I don’t have to call my doctor I don’t have to deal with anything other than going to pick up the medications, I totally love that service it’s really convenient

The 5 stars is completely and solely for manager Nick who called me to make this right. Not only was he totally pleasant, professional and kind, but he offered me a store gift card to make up for my poor experience. If this store continues with Nick at the helm, then I imagine it will only get five stars from customers. Thanks again for the follow through!

This is a good OLD store. It is always clean and organized. It is also huge, I think they literally have every pharmacy product ever made. The pharmacy has things I have never even heard of before. Lol lots of useful stuff. Like liquid adult Tylenol that is so helpful since my gastric bypass. The staff is very friendly and almost always say welcome as soon as you walk in.
Overall I would recommend this store! Organized, polite and stocked. Just old school with now frills.

Some of the workers in the pharmacy have an attitude like they’re are doing you some great unbelievable service. People will be helping you and if it’s time to clock out or go on break they will leave with out saying a thing. I had to ask three different people what was going on. I got my prescription and it was fine, but I would say it was difficult.

The Ugliest CVS in los Angeles area I believe
looks dirty and never have anything I need.
The pharmacy on the other hand — great service and fast.
The only good thing about this store is its close to my home.
There is no self checkout and there is only one cashier every time I go there.
Good for emergency needs

4 stars for being one of the only 24 hr pharmacies as well as for being well stocked, clean and friendly at 3am.
I have consistently had better luck with this location for prescriptions, and other necessities than all the other CVS stores in the area combined.

Place is nice and clean. Staff is limited. Prices are expensive compared to other stores.

I like this CVS… its right next to my LA Fitness I frequent. They usually have what I want… it has the same stuff the others have that Ive been too and also theres ample parking… so hey… yep! im a fan!
I’ll def be back… plus the staff is always helpful!
Oh yea… I came in here once to print out stuff and I or the computer were having issues lol… either way. he helped out alot and it was appreciated.

Sandie, the Lead Pharmacy Tech, was nice enough to take my call and tell me if an Rx was in stock. It was and I told her I was on my way and I would be right there. Fifteen minutes later, she greeted me and asked if I had been there before (I had) and she said it would take an hour to fill the prescription. I was surprised (and in pain), so I asked if there were a lot of people waiting. She looked around the store and said yes. Very nicely, I told her I really would have appreciated if she would have told me that on the phone.
Upon leaving, it was clear there was no one in the store. Now, I understand that it usually takes an average of 15 or 20 minutes, sometimes longer, to fill prescriptions. And I realize pharmacy techs cannot control the time it takes to fill prescriptions, especially when they are busy. But proper communication with customers should be just as important as everything else they do. Otherwise, you start to loose customers…