Birthday Party Characters

I love having Birthday Party Characters over for parties. I order a Mickey mouse for my niece’s birthday party and everyone loved him. The kids love playing with Mickey and adults wouldn’t stop dragging him around for pictures.

We tried two entertainers at my son’s BD party. The Mickey Mouse was awesome. Kids loved the program. Thanks you.

What this company did will shock and disappoint you.
We have used this company before, 2 years in a row and this was to be our third.
We always order the same waterslide and a character to come to the house, always around the same date because it’s my son’s birthday. This was his 4^th birthday party and we ordered the Big Kahuna slide and Spongebob character.
They were supposed to arrive between 9:30 and 10:30am and at 10:20 we started to panic and called, and called and called, and no one answered.
After 30 almost a half an hour Carlos called back and said that he didn’t have an order for us but upon looking further said the dreaded words, «oh, I see it now, yeah for today but we don’t have any slides or Spongebobs to send.»
My wife was in tears and our son innocently awaited his big surprise for the day, but they didn’t show.
Carlos offered to help «put out a 911» and get us a Spongebob, and of course he’d cover the cost and refund our money. As he said, «If I can find someone to come out it will be free of charge.»
I had friends and family working the phones and thankfully another company had a slide and could get it to us within the hour but it was over $ 100 more than I already paid

Did I mention that they had almost $ 200 of my money? So now I had to spend MORE!
We got a spongebob too, from another company, and she was fantastic, but again, we had to spend more money because as it turned out, Carlos went MIA when it came to putting down a deposit or covering the $ 190 cost. Thanks for that.
In total we spend almost $ 800 between the money we already paid
and the new vendors.
We emailed the company later, asking for an obvious refund and for them to cover the cost of the extra money we spent, the amount over what their service would have cost.
They responded with a cold, corporate email that did NOT honor what Carlos had said about paying for Spongebob but then what they did next was ridiculous, insulting, hurtful and nasty.
They implied that this was somehow OUR fault, that they had it in their system that the party was next week and they they always call to confirm.
As if we changed our son’s birth date? Well as I told them, we have the phone records to prove that we called to ensure the date was correct and that Carlos admitted as much.
Now, I’m not an attorney but I’m pretty sure that laws are meant to protect consumers from predators like this — that any small claims court would rule that we need to be made whole and if not for their negligence I would not have been out the additional cost for the last minute fiasco.
I’m saddened that a company that we’ve used before would treat us this way and not make the situation right.
Their compensation offer? A free hour with one of their characters.
No thanks, why would I risk that person not showing up at my Daughter’s upcoming party as well.

Nomi was excellent when making the reservations. we hired Elmo impersonator her Name was Nicole was the BEST very good with the kids and the audience. she even made little balloons for the kids. my granddaughters 2^nd birthday was the best! definitely recommend them… great job!

This was our first time getting a character for a birthday party. I was hesitant at first but felt at ease with the level of professionalism and communication prior to event. Ali was spongebob and he was very nice and did a great job with the kids. We had kids ages toddler to pre-​teen at the party. They all had fun with the singing and games. Spongebob was interactive, danced and took pictures, sang happy birthday and even blew up balloons after he changed out of costume! I would definitely recommend Ali and Birthday party characters, thanks for making Jeremiahs party a success

Hello Nomi,
Asia’s birthday was wonderful! Elsa (Kris) called me ahead of time as planned. She came in wirh a grand entrance. .all the children were so surprised and happy! Elsa’s singing the children joining too, face painting and the animal balloons were great! Please let Kris she did great great job. just loved her! She’s very polite, patient, and beautiful.. I would recommend this agency. the rep Oh one more, thing the rep Nomi was very nice, polite, informative and accommodating.
Thank you so very much for everything!
Gloria

I’m updating my review to 3 stars based on the outreach by Carlos from the company. The day I posted my Unilocal review, Carlos called and emailed me. He learned of my experience through Unilocal and not through his employee. He has gone above and beyond to keep me as a customer.
I was refunded my original $ 100 (ended up paying 145 instead of 245) deposit and he has offered a free party for my kids, if and when I chose to use this company again.
Bottom line — Carlos is and will be the only reason for me to use this company again. He has given me his word that the experience will be different (clean custom from head to toe, no music challenges, being on time and using phone as the means of communication vs text). Carlos was very genuine and sincere, which is something I appreciate very much as I’m in customer service business myself.

Do not hire these people for your party. You can never get in contact with them. And when they do finally get back to you the conversation is one sided. I hired Elmo for my sons party, Elmo was 30 minutes late didn’t call to let me know. I was calling and texting with no response. Finally when they got there the Elmo wasn’t the one they sent the picture. They were suppose to stay for an hour, but didn’t. I was really unhappy! I tried calling again to talk to someone but of course no answer!

I booked an Elmo for 30 min for my sons second birthday, and while the performance was what I expected, the gentleman ended up being 45 min late. He did call and claimed to have been in an accident but I also walked him out to his car and saw no damage at all. Unfortunately because he was so late I couldn’t wait to have him present to cut the birthday cake and many kids had left because I had scheduled him to come toward the end of the party. I even had moved up his arrival time by 15 min once I received my confirmation and saw their policy on a 15 min time window. (I thought better early than late). Thank goodness I did this or he would have missed the entire party.
I was also disappointed that the company did not follow up with me at all regarding the late arrival or the performance.
My suggestion: If you use this company make sure to leave plenty of time for them to arrive up to an hour late! And don’t expect any follow up or confirmation after you pay up front.

Never again!
Very disappointed with Elmo character. I booked them in advance.
Elmo came in an incomplete & torn costume. You could see her bare hands (no gloves), bare neck & torn mouth. Not a very social person. Most of the kids ended up not enjoying it & moved to the Jumper we had rented from some other place. I had to jump in to keep kids from leaving the sing alongs & games.
very Unprofessional. I emailed the contact person Nomi but never received a reply or apology. I will be contacting BBB.
These guys need a major makeover!!!

I would highly recommend this company for a unique and special birthday party! My son turned 5 this past weekend and we had 14 little boys to be entertained and they were over the top about the Star Wars theme. Ben arrived on time– to the minute. He set up in our yard and came out as a Jedi Master. He «taught» the boys the ways of the force and played fun games and the music system was great. The highlight for everyone was when he came back out as the evil Darth Vader and he had a dual with each child. We all took pictures with him and then he was off to his next party. It really allowed my husband and I to sit back and enjoy each minute and take pictures. Thank you for your great customer service!

I called Birthday party characters for my daughter’s 4^th bday with Cat in the hat theme. Alyssa (performer of the day) was awesome. She came on time and became friends with kids in no time. Kids just loved her. She was perfect in face painting, balloon twisting and was a wonderful «Cat in the Hat» character.

I would like to thank you soooo much for helping with our son’s party today.
It was all very last minute with the decision to get a character come out and I would like to commend Nomi, as well as birthday party characters for the super fast and efficient responses and assistance in pulling this gig together.
The look on our son, Daniel’s face when the ninja turtle walked in, was absolutely priceless and worth every cent spent!
I would also like to thank your performer, Jim, for his amazing job very well done. What an absolute gentleman. He arrived perfect on time (a little earlier in fact), was super polite and friendly, and just had such a wonderful pleasant nature about himself. We were all so happy to have worked with him so I would like to highly recommend him to others, as well as make sure he gets this positive recognition from us and the company! He was fabulous! And we really loved the ninja turtle soundtrack!!! Very funky!
All in all, a wonderful time was had by all, especially the birthday boy!
Thank you thank you thank you!!!

I booked the Incredible Hulk & Captin America for my son’s birthday 5^th birthday party. It was great! They came out and the kids went wild. My son was sooo happy and suprised. The characters were prompt, couteous, and very entertaining. I would recommend them to all who ask. Very pleased with there service. I will definetly book them again.

I sent an e-​mail to the company a few days after my son’s 7^th birthday party. We hired Optimus Prime for his Transformer party, and he did NOT disappoint!:
I just wanted to write in and tell you what a PLEASURE it was to have Ben (a.k.a., Optimus Prime!) at my son’s party on Saturday. He was AWESOME. We signed up only for a ½ hour meet & greet, but he really went above and beyond and interacted with the kids, did fun games, photos, etc. He made my son’s day TRULY special and what awesome pictures we got to capture the memories. Kudos to Ben!!! He was truly wonderful, and my husband and I both just wanted to pass along the praise and let you know that we were extremely happy with the services, and Ben, in particular!
I booked the character by phone and I got very professional and friendly service, as well as the confirmations prior to the party!

My wife spent 2 days working with these guys on securing a character for our 4-​year old daughter’s bday — from the very beginning, they said the specific talent we were interested in was fully available. Two days later, after working out all the details and everything was confirmed, we gave them our credit card number to put down a deposit (half of the fee). Afterward, we were told that the talent wasn’t available. The coordinator herself (Nicole) was very nice, and the manager made two referrals to other services, and profusely apologized.
This was unfortunately a big waste of time. Bummer.

My son just had his 4^th birthday party and spiderman came. Let me tell you he was GREAT!!! his show was awesome… The kids loved it and it kept them busy. I love how he stayed well we cut cake and he took pictures!!! will order again!

Absolutely LOVED the magician as well as Batman and Batgirl (Cat woman)!!
They were a HUGE hit with all of the kids and guests :) Highly professional, timely and entertaining. WE also hired Andy the magician through them and he was a huge success with the kids. Hats off to Carlos on great management.

I booked the Minnie Mouse for my daughter’s 1^st birthday. I was so nervous about this, because even though my daughter loves the Mickey Mouse Clubhouse and all the characters on the show. I wasn’t sure how she would react to see them live in person. Boy, was I surprised when I seen just how comfortable she was… Some of the other kids (including our 2yr. son) were a little skeptical. But, not babygirl and I’m happy to give the credit to the performer who was dressed as Minnie Mouse (unfortunately, I forgot her name. :=(. But, she was very gentle and allowed our babygirl the opportunity to warm up to her on her own.
The only bad thing is it was sort of hard to hear the «voice» on the radio and hear the instruction to the games they do. But, it wasn’t too bad because all the kids seem to be having a blast. It’s us old folks that were having a hard time following along. But, then again, the party wasn’t for us. LOL!
I will defiantly be using them for the next birthday event. Next time, I will request more activities for the kids such as face painting, animal balloons to help get the kids attention as some were going back and forth to the playground and back to hang with Minnie. I thought that was included in the package; but, it’s all good cause either way my gang had a ball.
Thanks, Birthday Characters!
As Mickey would say: «See ya’ real soon!»

Birthday Party Characters!
I booked a Princess for my daughter’s 1^st birthday. Princess Carrie dressed in a baby blue princess dress arrived on time and were every kids’ favorite.
She starts off with animal balloons to get all the children’s’ attention, then came face painting, next was storytelling and games, and lastly she gathered all the kids together for the cake.
All the little girls were in awww about her and practically followed her around everywhere. She has a sweet voice and were absolutely wonderful.
I would used this company again. Check out their website.

For an hour and a half, they charged $ 235.