A Computer Genius

Do not get your phone glass fixed here. They charge more than apple for an inferior product. The glass they gave me shattered after four days from a light bump. The glass even feels cheap when swiping. I went to them with this problem and they wouldn’t do anything to help. Poor customer service. Who talks to customers like that? The grumpy old man needs to retire from behind the desk if he wants his business to last. He will pretend to be your friend until you realize the garbage products they are using. No wonder the online reviews are horrible and some of the stories are comical.

This was the WORST customer service experience of my life. I paid three hundred dollars for my computer to be fixed. A few weeks later, the same problem was back again. Now, I understand that technology is complicated and sometimes this happens. However, when I went back to ask for some sort of refund or something, I literally got reprimanded for about an hour, after I was nothing but polite (I’m actually kind of meek and don’t stand up for myself like I should most of the time). The owner said it was all my fault, swore at me and was very rude to me. You’d never know that I was a CUSTOMER. I left there with my computer in five pieces, and filed a report with the Better Business Bureau. I figured that the negative reviews I read on Unilocal beforehand were like a «one time bad experience» kind of deal – and that was the worst assumption of my life. You may pay a little more at a chain like Best Buy, but at least there’s a real company to back up the work. He still stole a couple hundred of my dollars. Stay away at all costs.

I brought my iPhone 4S in for a screen repair. I’m giving two stars because the general staff was nice. Unfortunately, my phone didn’t work after being repaired. The owner was extremely rude after I asked for a refund. To make matters worse, I was even told that I «wasted his staff’s time» because they also were unable to fix my PS3. Poor customer service. I will not be returning!

I had just activated a new iPhone for one of the owners of the company I work for. Thinking I had switched all his contacts over, I erased his old phone. When I gave him the phone, there were NO CONTACTS! Knowing this was bad (real bad) and actually pretty hopeless, I went to Computer Genius. I asked 2 of the men working there if there was anything they could do. A MIRACLE OCCURRED! They DID IT!!! I love A Computer Genius!

I took my broken desktop PC here after another shop failed to diagnose and repair the problem. These guys were friendly, got the job done fast, and unlike the other shop, they got it done right. Their fee wasn’t too bad either. I would absolutely use their services again, as well as recommend it to others. Oh, and bonus: cute dogs everywhere.

I brought two computers that weren’t working in for repair. I spent hours trying to fix them myself (and although I’m no computer expert, generally I’m not too bad with fixing them myself). These problems I could not figure out. I dropped them off right before they closed and received a call by lunchtime the next day that both computers were fixed and working. They were awesome! Great service at reasonable rates.