Therapeutic Healing Massage Center

Unfortunately my review won’t include any comments about an actual massage because I couldn’t even get that far…
Purchased (2) vouchers for a deep tissue massage from LivingSocial @ $ 35/​each on ¹⁰⁄₁₇. I called that day to schedule as my boyfriend’s birthday was ¹⁰⁄₂₇ and I wanted to do them that day… no one answered. Called the next day. no one answered.
Called that Monday, the answering machine had a message which states they are closed from Sun-​Tues and re-​open Wed-​Sat. I called over 20 separate times and left several voice messages since… no one returned my calls.
I am writing this review because after simply trying to schedule our appointments for over 2 FULL WEEKS now, I called LivingSocial and expressed my frustration. The rep then called, and … surprisingly someone answered! (maybe they just knew who was calling). Instead of requesting the refund I hung up and called them, a lady answered and after I told her what I’ve been going through. she didn’t sound like she wanted to help me one bit. Like «Oh»… Just rude.
I asked her about availability, she told me they only take appointments for 2 people at one time on Wednesdays and Saturdays. So I asked her about today. «completely booked». asked her about this Saturday…“completely booked”. Asked her about next week and she told me the next openings they have for are for two weeks from now.
I’m just baffled as to how they can be so «booked» and NO ONE EVEN ANSWERS THE PHONE or returns messages!
Unbelievable. a massage of all things should not be so complex.
Called LivingSocial back and got my refund!

I wish I read these before I purchased– Everyone who indicated they do not answer their phone is completely accurate. I also got there 15 minutes early and because this business is in a corporate building, all other business’s were closed Saturday and door was locked. We called to say we were here– no answer, called 5 minutes later, which was only 10 minutes before appt,. no answer. Luckily, the cleaning lady for building saw us and let us in. We proceeded to Massage Center and were greeted by an extremely crass receptionist. When we advised her the building was locked and we were stuck waiting outside in rain– she blamed the same cleaning lady who let us in. We also shared we called twice, she responded that she must have been either eating or doing laundry. It was amazing how snarky she was– When my husband indicated we were looking for a relaxing experience, and she was so rude, she blamed him. I interjected and shared, her responses were so unreal, that she really needs to focus on customer service.
Lastly, this place NEVER shared that the person who would give massage was a man– well I do not know about you, but as a woman I do not want a man massaging me and neither did my husband–
If the company was paying her to be rude, my guess is they are not paying her enough.
Based on the gatekeeper, I could not even remain, so I can not speak about the actual service.
I write this in the hopes that the owner reads and handles his employee. To really clarify he knows who I am referencing, she was working today ¹⁰⁄₁₁ at 1pm

I came in 20 mins before my appointment to make sure any paperwork would be filled before my session. I found the place pretty easily so no sure what GPS people are using.
I called 10 times while driving there to confirm my reservation but on one ever answered me. When I arrived, no one was at the reception desk. I sat mysel in the waiting area and it was not till 10 mins later that the receptionist appeared with a dunkin donuts bag smelling like food. She asked if I had an appointment and I said yes. She game me papers and I filled them. I went to use bathroom which is downstairs so I had to take elevator again. Came back and she was eating her dunkin donuts like nothing. My session didn’t started until 8 mins after my time. The massage itself was good despite the fact that it was a guy and I didn’t know that till I was filling the papers. Jose, the guy who massaged me was really professional. But would I go back? I don’t think so.

Terrible! The costumer service was absolutely the worst! The receptionist and I guess one of the message therapists were very rude. They cancelled my appointment without letting me know and then gave me an attitude when I showed up for the appointment that was at one point confirmed. I will never recommend this place no matter how goos their therapists are. Very poorly run. Don’t go!

My first experience with THMC was back in 2011 when it was located in Clifton. A couple herniated discs had me unable to walk and days before my scheduled surgery, a neighbor who was worried she had not seen me in days, stopped by and insisted I make an appointment with THMC owner, Ernie. Boy, am I grateful I did, as after a couple of sessions, I was able to cancel my surgery and walk again (with pain), a couple more weeks and I was walking completely pain free and. (don’t tell Ernie this) back in heels.
I was pretty sad to see THMC move out of Clifton, but relieved the new location is located close to my workplace. Easiest way in the building is through the side main entrance (you have to drive up the road to enter).
Ernie has ruined my chances of ever enjoying a massage anywhere or with anyone else, whenever I have muscle or back pain, Ernie has been the best I have experienced. I have recommended Ernie to friends and colleagues who have become devotees. So much so, that some of my friends are gifting massages to their girlfriends\boyfriends from THMC for Valentines day!

ok was a bit bad at managing time. asked for the hot stone massage and only when done found out that meant you only got half the massage.
it more expensive so assumed it still was a full massage.

I was surprised about the reviews in this place because I totally love this place! I came here for my groupon deal and ended up cominh back for more because of the good price and excellent service. They gave me 5 sessions for 40 bucks each (1 hour massage). Pretty good deal. My massage therapists were Gina — she is has the gentlest massage ever. She put me to sleep! And also, SASA — the best male therapist I’ve ever been to. He got all my pressure points and I wasnt screaming in pain. He is my fave as of today hehe. Tip: easy scheduling on tues/​wed/​thur nights and Sunday late afternoon/​night. The only thing, traffic sucks on rush hour and Saturdays at edgewater, 1&9.

I have received their VM, most of the time when I’ve called between 12 – 8. they do not answer the phone all the time! What business doesn’t answer the phone?
Place was not easy to locate. They didn’t clarify which massage i was getting — which makes me believe there is no difference between the Swedish, deep-​tissue, or sports massage. I have been in pain for 5 days now. My body has been aching– I thought about going back to make them fix it, but I’m concerned it will get worse and hurt more!
In pain =(

Bad! First off, the other reviews about the confusion behind finding the building is right, mostly because people drive right past it because its in an office building, nothing like you would imagine a massage place to look like. There is one faintly visible sign in the window and ofcourse since they are located on the top floor, its even harder for it to catch your eye. My friend and I decided to have massages here after seeing them on groupon. I shouldve known better to first check out Unilocal but i didnt and just bought the deal. Anyway, after walking through the confusing staircases, elevators etc we finally reach the massage center and as we are walking in looking confused because we can’t see the reception desk right away, the receptionist looks at us with a «question mark look» like how can i help you without actually saying it. We say hello and get signed it etc. The receptionist, although pleasant wasn’t very welcoming her attitude was more «hi what time is your appointment again». She then pointed us towards the waiting room area and this was her exact words «you may have a seat and there are some beverages you can help yourself to, we’re running low.» What does that even mean? Should I place an order to replenish or what?! That was red flag number one. As we walk into the waiting room, it looks more like a waiting room at a doctors office or worse like a dentist’s office (haha). It had a massage chair in the middle of it, it felt like it was their version of a piece of sculpture for the room because i dont undertand why there would be a massage chair in the waiting room. The beverages as she said were definately running low. There was no soothing music or a relaxing atmosphere in the reception or waiting room area. There was so much clutter in the room and a candle but not lit up! We were hoping to have a better experience once the massage actually got started and boy were we in for a surprise with that. The massage room she took us to was bright! They have large floor to ceiling windows in the room and although they had some kind of a screen on the windows it was still very bright (you can see out the windows but the outside can’t see in). Maybe they did this so that there is a view but how am i going to want to look out for a view if im getting a massage. This to me is odd because most massage rooms are very dimly lit for rest and relaxation. I was not relaxed! The linen they used was some flimsy sheet. There was no warm comforting cosy blanket. It did not exist. The table seem pretty flimsy as well but perhaps because it was not dressed properly since it probably only had one sheet on it. The music was more like Beethoven rather than peaceful tranquil music. Thats also so important in a massage session, it helps in the relaxation part!!! Finally, about the actual massage, although the ladies were very nice, Im just going to say, I’ve had better massages. I asked for a medium massage and she dug her elbow into my shoulder for like 10 minutes! 10 minutes! thats a little excessive. I almost began to wonder if I signed up for a massage at the massage school with a «in training» masseuse. I did not enjoy my experience here and I will not be recommending this place to my friend. A very important comment my friend and I shared when we left this place was we both felt more stressed leaving this place than we came in. Thats not good. Hope they improve since the ratings on Unilocal about this place are not good.

They had to cancel my first scheduled massage around Valentines day and couldn’t reschedule me for almost 2 weeks after Valentines Day. Very difficult location to find. Parking lot was confusing. Purchased couples massage off of living social. Gave me a male massuese without asking if I was comfortable with that, which I wasn’t. Couldn’t relax at all. Felt very strange getting rubbed down by a man in front of my boyfriend. The room was cold and had extremely loud tension building music that made me and my boyfriend not relaxed at all. The room was very bright and you could hear the rain and the cars drive by outside. My boyfriend enjoyed his massage from his female massuese but also didn’t enjoy being next to a man massaging his girlfriend. Thought it was very strange they didn’t ask. Might have had a different experience if I wasn’t so uncomfortable. Feel like I wasted money. Was more stressed than before I went in there.

We drove by a random sign advertising a half-​hour massage for only $ 20 so we called right away to book an appointment. A female answered the phone and booked us immediately to arrive for an appointment that was within the hour.
Let me start off first by saying that this location is INCREDIBLY hard to find because it is located inside a building and the advertising for it was not well-​placed. The ad we saw on River Rd was basically right in front of the massage office, but we literally drove around for a half hour (and called about 5x) to inquire about where they were exactly. Don’t enter through the «front» of the building (where you have to go up the hill). There is a side main entrance where you have to drive up the road to enter.
The quality of the massage wasn’t the best that I’ve had. Let me just note here that I have come to realize I have a very strong personal preference to be massaged by female masseuses. When the masseuse is a male, I’m very aware of the fact that he is male and touching me so I could not fully relax. Next time, I will go back for an inexpensive and quick massage, but will be sure to request a female masseuse. I give my experience a solid 3 out of 5 though.