Palisades Child Care Center

It’s unfortunate that I have to leave this review because I really wanted my daughter to stay in one daycare until she went off to Kindergarten but I feel it’s right that I inform other parents of my experience before making the decision to choose PCCC.
Our daughter has been in this daycare since she was 6 weeks old and she is now 2. Before I dive in to my experience let me start off by saying no daycare is ever going to give you the true care you will give your child but the goal is to find a place who will come as close as possible. A daycare who can give you a peace of mind while you are at work, a daycare that will keep your child safe, and a place where they can learn. DONT LET THE PRICE BE THE DECISION MAKER.
In her infant stages, the issues were minimal compared to the past year. Once they moved her to the Waddler Room that’s when things took a major turn for the worse. The daycare operates in shifts so the morning crew is typically the older, mature women and the afternoon crew is typically girls around 19 – 20 who seem to look at this job as if it was a just a babysitting gig. This daycare allows parents to look at the room from a monitor so you can check in from work or home so on multiple occasions, you can see kids running, fighting, and wandering aimlessly. You could tell there was very little structure during the day.
Since being in the Woddler room, our daughter has had 2 head injuries where we had to take her to the hospital to make sure she didn’t have a concussion. The Program Director insured us that she would have a talk with the «girls» and they would provide better care. Things seemed to calm down for a bit until recently.
Two weeks ago, our daughter incurred another head injury where they explained that she «tripped» over another child foot and fell which could have been the case but they proceeded to tell us she was running. Kids shouldn’t be running in a closed area especially when you have wooden furniture. We let it go until we got a call last week from the program director saying my child had once again had a head injury. This time it was while they were playing dress up and they said the cape was too long on her and she tripped over it. Who’s bright idea was it to put a long cape on a toddler?! The program director proceeded to tell me she was ok, they put ice on it, and she has a red mark on her forehead. During my call I told the director they need to do a better job at watching the kids and her response was «do you not want her to place dress up anymore». The issue isn’t dress up, it’s the negligence!
We pulled her from the daycare since the last incident and we haven’t been back. We haven’t even received a call from anyone at that daycare asking if our daughter was ok. We even wrote a formal letter letting them know we won’t be returning and not one response since the incident.
This isn’t the place if you are looking for structure, safe environment, and proper developmental growth for your child.