UPS Customer Center

Over the weekend, my cellphone was damaged, and I needed to order a replacement from the insurance company. And when I say «needed», I mean this: I am a psychotherapist, charged with providing mental health services to my clients. The phone was promised by «overnight» shipping, and shipped out on Saturday. Here it is almost the end of the work day, and UPS has not arrived yet. So this means no ability to be in contact with my clients, a missed day of income, being under «house arrest» while they finally decide if and when to show up today. I am furious!

I must say! 5 stars only because of how well the customer service was. In my failed attempt at anticipating the package at my door earlier in the day, I had to schedule a pick up for some items I really wanted, unfortunately my schedule disagreed.
Point being, with a hectic schedule and an unusual amount of deliveries for this day, the representative went out of the way to give me status updates of the driver and later a personal call once the package arrived even well beyond the closing time of 7:30pm. When the call came around 8:00pm and I happily drove over to pick it up. If it wasn’t for such helpful service, I wouldn’t be enjoying my new clothes. Thank You!