Ace Hardware

The staff at this store are very friendly and pretty knowledgeable. The store has a large selection of items, from pet supplies, tools, clothing, and hunting /​fishing supplies.
This is a good place to go when you don’t need lumber or things you would need to go to the big box store for.

Just like the review Will left for Ace, I was more or less told «NO» buy the cashier.
I would go to Ace about once every few weeks to grab a little this or that. Then one day I got an Ace Rewards certificate for $ 5.00. I bought something small for a home project. The total was roughly $ 4.92. I was told I could not use the certificate because it needed to be over $ 5.00. I asked if I could just use it but not get change back and she said «NO».
I walked out, without my purchase, my coupon and never returned only because this was not the first time I was blown away by the lack of any customer service at Ace.
I now just stop at the big boys in Issaquah or Bartell’s.

Saves you a drive to Issaquah when you need to pick up odds and ends. They also have a big dog bone selection, which satisfies the bet in our house. We recently moved to town and came to this store about 10 times in the first month. We bought 2×4’s, dowels, nails, screws, picture hangers, a saw, a bird feeder, bird food etc… lots of great things to find here!

Have been shopping there for years and have to honestly say that after my recent shopping experience I will never be shopping at Ace Hardware in North Bend again. Was making a purchase and attempting to use a $ 5.00 off coupon from an Entertainment Book that I purchased to support a youth organization in North Bend. Was told that they did not honor the coupon despite having redeemed similar coupons in the past. My purchase was over the minimum amount required to use the coupon. I asked if the store clerk and the manager if they were willing to not only lose a sale but also a customer over $ 5.00 and they replied «yes». Probably not a smart business decision for a retailer with a small market but needless to say, I’ll never be shopping there again.

I’ve spent most of my nearly 50 yrs in the valley. Grew up here. Have lived back in North Bend for nearly 11 yrs. We have alot of pets, particularly bunnies & Guinea pigs & used to buy much of our feed from the ACE hardware here in town. Thought I had a decent relationship with the lady in charge of the animal supplies for the store. Several years ago, a friend stopped in the ACE to pick up a bag of rabbit pellets, as her bunny was wintering over with us. She mentioned whom her bunny was staying with, to which the lady in charge of the animal supplies, said something to this effect :-She sure doesn’t need anymore bunnies-​: This was very hurtful to me. And I stopped using the store for ANYTHING for well over a year. I did write the manager, to which he replied, he hoped that I would change my mind & allow them to work back into my good graces. The specific employee has NEVER apologized to me in person. This is a small town & we see each other around town fairly often. Plenty off opportunities to say an apology. Even before that, I was never thrilled with the service there.

I love these guys. The staff is unbelievably friendly, helpful, and informative, and they almost always have exactly what I’m looking for. We recently moved here from Seattle, and this has become one of my go-​to places for our many gardening and home renovation projects.
I really can’t overstate how friendly and knowledgeable the staff here is, and the awesome odds and ends you can find that you wouldn’t expect a small hardware store to carry. I actually bought some really basic, decent picture frames from this store, and used them as part of a Christmas present.
They also have a great selection of Carhart stuff and a small variety of outdoor-​type shoes and boots. Plainly put, they rock.

Really great neighborhood hardware store. Sometimes cheaper than places like Home Depot. Friendly staff.

They always have whagt you need an are more than willing to help you find it.