Public Storage

Stephanie could not have been nicer and more accomodating!

The staff at this location is always helpful and friendly. Adrian came to my aid earlier in the day to figure out unit downsizing. On my second trip over, around closing time, Alain assisted me with packing two large paintings. He seemed happy to help. Everything is now securely tucked away and I can rest easy. Thanks PS crew!

Friendly, professional staff, facility is clean. They just set me up with a 5×10 storage for $ 124 instead of $ 158. Can only recommend it!

Very kind and helpful service. I moved my stuff in there faster and easy. Thanks guys…

The reason I am writing this is to inform whatever manager or management in charge of this facility to look deeper into the training of your staff. I was set upp with my unit by Rose and she was impeccable, PROFESSIONAL and extremely helpful. I have had to call a couple of times and receive information about my unit and have always been helped and have been overall pleased. HOWEVER, there is always an exception to the rule. I guess today was that day. I am constantly in and out of town for work and do not have Public Storage set up to come directly out of my account because my husband pays it sometimes. Long-​Short, I get behind sometimes and have to call sometimes to check the status of my account. Now your «employee» Brevinya answered the phone firstly with a greeting tone as if I was calling a family member. Secondly I told her very simply that I needed to know the last day I had before or if my unit was going into auction. Very simple question… so she gets my unit number and starts telling me information about my account that I already know. Ie. how much was due, my payment I made wasn’t pending yet on the system, the price of tea in China and a whole bunch of other crap that I never even asked her. My question is WHY COULDNT SHE JUST ANSWER MY INITIAL QUESTION!!! I could’ve taken 3 seconds. So I finally stop her rant about how my bank account should be set up, and said… can you please just tell me the last day I can pay before my unit goes into auction. FINALLY she tells me June 24. I said OK but why didnt you tell me that earlier, that’s why Im calling?. Her response was «you asked me that earlier on in the conversation I didn’t hear you ask me anything more than once.» My question to Brevinya why isnt one time good enough. If someone asks you something, you respond to THEIR question. I know it’s a very hard concept to get, but Im sure if you keep trying youll get it.
The absolute insane crazy thing about it is, because I had the feeling shes not the most keen listener. I called back and asked her «is the date you gave me an auction date OR the last day I have to pay. Guess what folks… DING DING DING!!! she gave me the auction day. I very slowly explained to her. that my ORIGINAL QUESTION was wwwwhhhhhheennnn isss theee laaasst ddayyyy toooo payyyyy beeefoooree myyyy unnnit goesssss intoooooo aaauuctiooon. Then she says «well that would be June 23 then.» WOW Is all I can say to this. One simple question took 2 phone calls and too long to get. Luckily I called back to be sure. Train this girl ASAP. She desperately needs some help in the listening department.

The service, facility and security is excellent. I stored archival documents for
years and they were in perfect condition when I recently vacated the unit.
Adrian was especially helpful. It has become much more expensive but so
has everything. If you’re looking for safe, clean and a/​c equipped, this is
your place! S. Gold

Love the service! Brevinya is at the front desk… Kind, knowledgable, and extremely helpful! Everyone I ran into who works well was smiling and pleasant. Moving is no picinc. But it makes it bearable with this environment!

The service at this Public Storage location was excellent. The staff were very helpful, and we’re a pleasure to deal with.
The building is extremely clean, and well looked after.
Alain helped me and was a pleasure to deal with.
It’s a great location to deal with.

I have use this facility before and it was a great experience. If you are looking for a safe, clean and a great staff to have on site to store your belongings then you have found it.

I just recently rented at public storage north bay village. The girl at the desk was fantastic. She was very knowledgeable, personable, and really took the time to evaluate what my needs, informed me of specials they had and really tried to give me the best value which was much appreciated. She also wrote down their direct number for that location. I previously had rented at the public storage in sunny isles and this location was soooo much better. I would highly recommend this location and ask for Rose. She did an excellent job.
Thanks!
Antonio (miami)

I can’t speak for all Public Storage facilities (especially when some are only accessible through out door entrances) but I can speak highly about this particular storage facility and how it is maintained in North Bay Village; for I’ve used them twice. The first time was consolidating after moving from NBV back to the beach; convenience couldn’t have been better; they were literally around the corner. At the time (2007) they were also pretty inexpensive so moving several times (first to Surfside then back to Miami Beach) I was able to get a large unit then scale back to something smaller which I finally discontinued @ 2010. Because of new evil landlords (read my review for Residences of South Beach) I knew it was time to pack and move (again) and once more chose to rely on this particular Public Storage because of it’s (a) proximity; (b) affordability (higher than others because it’s air conditioned) and safety features (I think the interior of that building would withstand a potential hurricane and leave my valuables safe in their clutter). And as life is full of changes to keep us resilient and only partially sober, after planning on a part-​time move to Sunrise I ended up moving permanently to Fort Lauderdale (momma gets around).
This time I had to now close my account (again) and see about a refund; I had erroneously paid out a few months in advance; the staff could not have been more helpful or cordial and settled me up right then and there. Lamentably the (much needed) refund check won’t set sail for quite a few weeks — but still, I won’t be further charged either and there will be some money coming back — so because of their cleanliness, proximity to Miami Beach and Miami, and the safety of the building — I give Public Storage of North Bay Village four well deserved stars!