Carpet Care Miami

Very disappointed, I called this number to get a quote, the person answering the phone said let me call you back. NEVER DID. I Called again a few days later left message. No call back.
Definitely they are not getting business from me.

My first experience with this service was great, and the second one was horrible. The first time I called Jake, he answered the phone, made an appointment, showed up on time and did a great job cleaning my sofa. When I called around 9 months later, he did not return a couple of messages (email and phone). I gave up but then decided to try one more time. I thought I was in luck because he answered the phone, and we made an appointment. However, on the day of the appointment, neither he nor any of his employees showed up. Since it is Miami, and no one is ever on time, I waited until almost an hour after the appointment time before calling. Jake answered and gave me a story about how the guy’s truck had broken down (so why didn’t they call me?). He said he would call back within the hour to advise whether the guy would be able to make it. He did not call within the hour, so I had to call him again. He said that the guy would not be able to make it (again, why didn’t they call me to say that?), and that he would call me within the hour to reschedule. No big surprise that he never called back. I called another company instead and hope that they show up. Too bad that they were so unprofessional the second time I tried to use their services. They just lost a customer and all the people I could have referred.