Garden State Physical Therapy

DO NOT GO THERE! I’m trying to hopefully spare you a lot of disappointment and frustration with this place by suggesting that you go somewhere else for your therapy. This business is owned by 2 very unprofessional men who don’t care about their customers time or their recovery. Alex, the physical therapist schedules appointment times that he doesn’t show up for on time or doesn’t fulfill at all. He wasn’t even in the office even though the appointment had been scheduled at least a week in advance, never called to say he was going to be late and showed up 30 MINUTES LATE for the session! Unreal! Then there was another instance less than 30 days apart from the instance mentioned above where we showed up for the session as he was getting ready to leave the office. He claimed that the receptionist had written the appointment for a different day and that he had no idea about it. What a liar! The appointment had been confirmed a couple of days prior to it. On top of it, instead of honoring the scheduled time he said that he had a family commitment and couldn’t stay! We had driven over 30 minutes to get there but he just didn’t care about it. Sure things come up but at least call to cancel the appointment instead of wasting people’s time! Horrible customer service, the receptionist barely speaks English and the other owner, Phil just stays in the office playing on his cell phone all day while seated in the office’s reception area. Unless you don’t care about the quality of service you will receive or if you don’t care about your own time go somewhere else!