Salem Five Bank

The loan officer I dealt with was great (only reason I gave any stars), but the Mortgage department was incompetent. They screwed up my taxes and escrow payment by thousands of dollars, thereby informing me a year later that my escrow payment would need to increase by almost $ 800/​month! One time when my payment was 2 days away from being late, I got a call saying «hi this is John from Salem Five, wondering where your mortgage payment is?» who calls someone before their payment is even late and asks where the $ is. These are the reasons I decided to refinance with another bank. Now that the refinance process is complete, Salem Five owes me some money (a few hundred dollars), but they have miscalculated the amount — in their favor! When I reached out to remedy this, I exchanged emails going over the math and explaining the total due to me… and now I hear nothing from them for over 24hrs!
If I made the mistakes that they have made they would be foreclosing on me!
My advice, If you use Salem Five for a loan… don’t expect much and double check their Math!
Its a shame cause the people are nice and their loans are very versatile (ie: piggyback loans).