Cumberland Dental Care

This is my 3^rd dentist in the area, and it will be my final one. The Hygenist (Meg) was great. Thorough and professional. Her cleaning technique removed all stains from the inside of my teeth. She also discovered what turned out to be the beginning stages of Gum Disease because of my lack of flossing. Previous dentists failed to measure my gum line (Meg did) and had I not discovered this office I would have had no idea.
I no longer bleed when I brush and it’s because of this place. They’re family friendly. I won’t be going anywhere else. Dr. Whipple was terrific as well.
6 stars if I could.

I’m not sure why there are so many negative reviews on here. I’ve been coming here for 3 years and I’ve never had a bad experience. The front desk staff has always been pleasant. I don’t have any difficulty scheduling appointments, and I’ve never waited more than a few minutes to be seen. My teeth were in really bad shape when I started coming here. I saw another dentist several times before I came here, but she didn’t tell me she was out of network for over a year. By the time I saw another dentist in network, he was shocked at home many cavities I had and said I needed 2 root canals. He didn’t perform root canals, so he referred me to Dr. Parilla. By the time I called Dr. Parilla, they didn’t have any appointments open for a root canal for a couple weeks. Since my tooth was infected and in pain, they said they could at least get me in within the next few days so that I could get some antibiotics to help with the pain until I could get a root canal. I really appreciated that! I’ve had several fillings and 2 root canals done by Dr. Parilla, and I have no complaints. He’s really nice and thorough, and takes the time to explain things to me. The hygienist, Tony, is also super nice and really friendly. He always chats with me, and it makes time fly by when he’s doing my teeth cleaning. The office is also neat and clean. I feel like the prices are fair, too. There have never been any surprises — the front desk staff would explain what my insurance covers and if I need to pay anything out of pocket.

I recently moved and was looking for a new Dentist. I wanted to call around and ask questions about services they provide and if they work with my insurance.
I called three different times and started to think i was being a pain but the receptionist was so funny and nice, she reassured me that i wasnt being a bother and answered all my questions. She was very courteous and helpful. Some other offices didnt have answers and needed to call me back but she was very knowledgable and had a answer for every single question i had. Cant wait till I make my appointment and get to meet her face to face. Very pleasant to talk to.

This clinic should make whoever answers their phone take a course on personality development and customer service. She’s very rude and seems to hate her job so much. Any organization should know that your front desk receptionist and telephone operator are usually the first impression your company gives to its clients. I can just imagine how many current and potential clients you’ve already lost because of her.

Just went back for a followup visit. Dr. Parilla explained everything and I didn’t feel rushed. Like the updated digital radiography, makes it easy to see what the problems are. Seems very modern with the latest equipment.

Very happy with the service here. Everyone was very nice and good at their jobs. I was in an out with no pain! Would recommend this Dentist if you are looking.

We moved to the area and recently had this place recommended by a family friend. Despite seeing some negative reviews, we gave them a shot and wound up loving them! The doctor was very friendly and comforting (not a big fan of going to the dentist). The staff was nice as well. Didn’t see any of the issues people were complaining about. This is our new family dentist!

The minute you walk in the door you feel comfortable and welcome. Staff is professional, friendly and polite. Dr. Parilla is very friendly and thorough.
Highly recommend Cumberland Dental Care!!!

My family and I have been going to Cumberland Dental forever and have always been satisfied with our experience, starting with the friendly receptionists, to the wonderful hygienists, and the impeccable work done by Dr. Parilla himself.
We have continuously been pleased with their services that even after we moved to the suburbs, we still choose to make the commute out to Norridge for each appointment. Everyone in the office is very friendly and always makes you feel welcomed the moment you walk in. I oftentimes find myself spending extra time there simply chatting with all of them :)
The hygienists are all so wonderful as well, I always leave the office with my teeth feeling nice and clean and never have I experienced any pain afterwards.
The work Dr. Parilla has done on my teeth is something that I am so grateful for. He is a complete perfectionist and strives to make each smile the best it can be. I have always been very self conscious about my own smile, after I was unsatisfied with the previous work done by another dentist regarding a dental implant. After many appointments, I finally have the smile I always wanted and couldn’t be more pleased with the results. My daughter has also been self conscious about her teeth and Dr. Parilla is currently working on improving them. She now has a veneer on one tooth and is waiting on the last step being a new dental implant. Her veneer looks fabulous and matches perfectly to her other teeth. While she is waiting for her implant to be made, Dr. Parilla has a temporary tooth in the spot and even the temporary tooth looks better than her first implant! I am so excited to see the end result but I know it will be beautiful!
If you are looking for a new dental office who’s staff is nothing but friendly and a Dentist that will ensure you are satisfied with your smile, Cumberland Dental is the ideal office!

Terrible experiences here. Place is outdated and staff is not friendly. Work done was incomplete and would not recommend them. Very outdated and they do not use even close to the latest technology. Doctor performed work that did not hold up even a few months. Cleaning was not done well at all, cavities filled incompletely.

Been a patient since the 1980’s– and always seem to have a difficult time dealing with the office staff. Called to make an emergency appointment, and once again I was dealing with extremely –rude, uncaring, obnoxious– front desk staff! I was told that I haven’t been seen since 2000, and my old dentist (Dr. Ferdma) was no longer with them. Since I had a past balance, which was removed years-​ago via– (an oversight with their horrible front-​desk misfits.) They would not see me. When I explained this was an error 10-​years ago, and was removed with proof I still obtained. I was told via the person handling the phones, «I guess were NOT the dentist for you!» and she *hung up on me! WOW! –Same old same old… Nothing has changed over at Cumberland Dental! I called back to report this young lady, and attempted to speak to the office manager, which I was ignored, and tossed into voice-​mail! Shame on this dentist (s) to allow such poor uneducated rude, unprofessional, childish employees. If he/​she was aware, would he/​she approve of this behavior? I wonder? By reading other reviews here on Unilocal.It’s clear that this team of dentist do not care that their front-​staff representing them is extremely poor– and losing patients, old and new. Sad.

The front desk staff is always friendly and helpful.
The hygienists are courteous, professional and throughout.
Dr Parrilla is personable, experienced and knowledgeable.
I have had a great experience every six months for close to twenty years at Cumberland Dental.

I just started at this dentist and have head nothing but good results. Everyone is very friendly and the dentist is very good at being on time. Unlike other dentists/​doctors, I have rarely had to wait for more than a few minutes to go into my appointment.
The dentist fixed issues with one tooth that my other dentists was ignoring. I have had nothing but great results from this dentist.
Another bonus is that this dentist will do root canals when others really do not do them anymore.

I have been going to Cumberland Dental since 2000. I have always been treated with respect and more importantly good dental care. I have never had any problems with my insurance covering my services, which included x-​rays and cleaning. I love my hygentist Marzena. I have had 2 root canals and a wisdom tooth pulled. Dr. Parilla provided a painless experience and the office always called to see how I was feeling. I realize going to the dentist is not everyone’s favorite thing. However, it is a necessity and Cumberland Dental is the place to go!
Pam L.

Do not trust the hygenists. I went for my annual check up and was told I need x-​rays. I specifically asked my hygenist if I was due for x-​rays from my insurance, she said absolutely, it’s time. So I got the x-​rays. And then a few weeks later I got the bill from my insurance, and was not due for my x-​rays. I was so angry I switched dentists because it made me feel like they were just looking for ways to make money. To top it off, I go to my new dentist and I had a cavity. I asked my new dentist how this could go unnoticed, and she asked me if my former dentist took x-​rays, and I said yes, and she said if they took x-​rays and knew how to read them there was no way you would have missed the cavity.

The only reason I give this dental office one star is because of the front desk staff.
I needed additional documentation for the flexible spending account people. I needed one document from them and was treated very poorly. Lot’s of attitude. I left a message for Dr. Parilla concerning this matter and he did not return my phone call.
As a customer spending hundreds of dollars a year in this office, I don’t think faxing one document is too much to ask.
I’m now seeing a different dentist.