Best Buy

Got my new phone today. The guy was very helpful. Thanks so much! Very helpful guy. Was really nice and activated my phone for me.

This Best Buy is the worst. The General Manager here is a liar and doesn’t care about his customers. I had a horrible experience here trying to buy a $ 2,000 Camera. I will never step foot in this horrible store ever again.

I went in to get my fan cleaned out on my laptop. When I picked up my laptop the keyboard was popping out on both sides. There were scratches near the keyboard that were NOT there before and a key was hanging half off. This is so unprofessional to not check that the computer is completely back together before giving it back to the customer. Not to mention they are supposed to give it back to you in the condition they received it in, if not in even better condition! I will never go back here again, and I recommend that you don’t either!

I would put zero stars or negative if allowed. I had an issue with my dishwasher unrelated to this store. However, when I went to order a new one as it was under warranty, and I chose this store to place the order. Huge mistake. A very nice your sales associate named James T placed the order and we were to receive our delivery a week later. I informed James that the delivery needed to come before 2:00 p.m. He told me that he would put a note. On the delivery date, I did not hear from the company and despite my calls to Best Buy and the contracting installation company, never heard back. I left my home at 3:00 p.m. and received a call from the tech informing me that he there. I told him I was gone and asked why he did not call me sooner. He claims he never received any messages. I re-​schedule.
I call Best Buy the next day regarding this issue. I’m told I will receive a call back to confirm (which never happens). I have to call again and speak with Kevin, who tells me that everything is good to go. I call again the next day just to confirm, and speak with Kevin. Again, told everything is good to do.
Day of deliver-​no dishwasher. I call the store and speak with Christy, an associate. She tells me that the manager, Darius, has been on the phone with the warehouse since 2:00 p.m. to resolve this issue. News to me as he never called me. Christy tells me that Darius will call me back, which he doesn’t do. I threated to come to the store to talk with Darius in person. She promises me he will call. 7:30 p.m. she calls me back and tells me that it is the contractors fault and they need to resolve it before Best Buy can do anything. I ask to speak to Darius and she tells me his is busy. I tell her that it’s ridiculous that a manager pushes this off on a subordinate to deal with an angry customer. She is polite, but can do nothing. My wife tries to call to speak with Darius, and they put her on hold until the store closes. Nice they have manager with no spine.
While my issues with Bes Buy didn’t start with this store, it certainly contributed to my aggravation and just re-​affirmed that I will never buy a product from Best Buy again.

This store is horrible! Went to purchase and couldn’t find what I was looking for and not one person asked me if I needed assistance. Yes I could have went up to them and asked them, but I didn’t want to interrupt all their chit chatting with other employees. I just left and went to different store. Won’t be back here ever!

This place sucks! Best buy mobile employees need training. Do not go here. Waste of time.

DONT GO TO THE MOBILE CENTER!!! I preordered a phone and was told it would be in by a certain date but when I called the day of, my phone was not there for pick up and was told they had no idea when it would arrive I would just have to wait until i eventually received an email it could be 1 week, 2 weeks who knows when. I spoke to a so called manager named Camille who you can tell had very little, I mean no manager skills. Instead of figuering out a solutions he wanted to act like a princess on the phone. I will never again in my life go to this store. I rather travel then go right up the street to my neighborhood Best Buy. Fooled me once but that wont happen again.

We were looking at routers and modems, and Robert (90% sure that’s what his shirt said) was super helpful and listened to what we needed. He offered suggestions and seemed pretty straight forward when answering our questions. He also helped the other sets of customers within like five minutes of finishing up with us.
So five stars for him.
But based on other experiences at this location, minus one star for the store in general.

So an awkward situation of me buying a tv with geek squad protection and not unboxing until 2 months later, because of a move that was replacing the current tv. So in short, the tv I ordered was delivered and just sat around for 2 months until the other tv was moved out.
I finally take it out and see there is a crack on the screen. I call geek squad and they say they don’t cover physical damage to it and I have to go to a store and speak to a manager.
So I went to this one and one of the regular workers said that they don’t cover damage if its been over 2 days of delivery. I calmly said there’s gotta be something to be done or otherwise this is a huge waste of money. So she finally asked for a manager and one came over and I explained and even showed them a video of the tv and parts that I haven’t even opened as of yet. He said he would exchange it provided all the parts were included. Saved me $ 700!
Moral of the story is to check for damage right when you get it. Didnt think to do it since I’ve never had that happen yet.

Despite having enough staff on hand and the willingness to be helpful, they weren’t. I had placed an order online, and it said to pick it up in the mall’s kiosk. I walked into the out lot store to ask where the kiosk store was in the mall. Big mistake.
One person didn’t know there was one, another swore that any online pickups would be at the main store so they made me wait while they searched. The last one said, «what’s a kiosk?»
Well, if you find yourself being directed to the mall for a pickup of an item. There is no kiosk store, there is a little regular store in the mall, it’s small and it’s called Best Buy Mobile. Basically it’s a duplicate of the cell phone and accessory department that you see in their large store. They had a very limited selection of accessories, and much of it was a duplication of the store. I was looking for a fitbit, they were out of them at the store, but had them in the mall. So if you didn’t look carefully online, you wouldn’t know that you could get one at this mall.
I wasn’t the only one that found this setup useless, while in the mall store I overheard them sending someone to the out lot store, because they had what she was looking for in stock there, even though it was something they normally had at the mall store.
The store is big enough for all there items, the extra mall location is useless and confusing. I wonder if they’ve done this elsewhere? Could be why they’re going broke, let’s confuse people and pay rent on two spots!
If I hadn’t already paid for my fitbit online, I wouldn’t have went hunting around for it. I wonder how many people said, «screw this!» At least I got some steps in trying to find this place, just wish I had the fitbit on to count them.

I was here a couple hours ago; I was ready to buy a tablet, for the most part. I walked to the Computer/​Tablet area where I saw a group of co-​workers standing. It looked like they were waiting for potential customers but they never came or asked if I needed help. I wasn’t sure what tablet of the two I really wanted and no one came to give me advice; so I just walked out. As I’ve been looking online all day, I think I’ve figured it out. Now to the closest store to buy one; too bad it’s not this best buy.

Typical store. The employees tended to hover which us just annoying. I needed a new computer and/​or tablet, because my other «new» one had to be returned because it was defective, and I was about to leave on a long trip and needed a portable device asap. They had a few options, but many weren’t in my price range and/​or were badly priced. I finally found one, but I had to get a later model since they were out of the one displayed. Not a big deal. However, after I left the store about 10 minutes later they called and said I needed to return in order to have them make an old fashion swipe of my credit card for their records. Needless to say that left a bad taste in my mouth. I was nice enough to go back, but in the future they may not be so lucky to have someone return.

I drove 40 minutes in heavy traffic to pick-​up an on-​line order. I had my email confirmation AND my ID, BUT I did not have my actual Best Buy CC. Andy, the manager, informed me that without the 3^rd piece of ID, he could not authorize the order. I would have to drive all the way back and get my ID and come back to the store. He was not interested in my personal situation. I cancelled the order. I bought the games cheaper at Gamestop just north of there near Montrose. They were so nice. I cannot recommend this Best Buy location.

My apple computer was not working. Called the geek squad. I gave them my zip code and was informed the nearest one was on Harlem Avenue. At no time during the call was I advised that they WOULD NOT SERVICE A COMPUTER NOT PURCHASED FROM THEM.
I went to the store. I waited over 25 minutes in line. I go to the clerk and was questioned what was wrong with the computer. Then, I was asked if I had purchased the computer there; I said no. Immediately my computer was shut. I was advised that I could not be serviced for my computer had not been purchased from them. I was beyond pissed. Went to the manager and his attitude was basically F — -You.
I called to complain to the 800-​geeksquad number and was advised that was news to them. They claimed they service all computers whether purchased from the store or not. Well, they need to tell this to this store.
LOUSY ATTITUDE – WASTE OF TIME-​WOULD NEVER GO TO BEST BUY FOR ANYTHING OR CALL THE GEEK SQUAD.

Its sad that we were looking at surround sounds and ended up leaving the store with empty hands because no one in the department took the time to ask if we needed help. Never again will I purchase from there. I rather go to the burbs

I gave 1 star because there is no negative star. I have been shopping this location for years and recently the quality of people that work here are just horrible. They act like you are bothering them if you ask a question or need any assistance. I walked in today looking for a Bluetooth keyboard and was bounced from one department to another. No one knew where they were in the store. Just had to many bad experiences here. if you need some help and have a few questions answered most of the sales people have no real knowledge. Most of it I am sure in the fault of management for not properly training the sales people. From now on unless I’m just picking up a bluray on sale I wouldn’t walk in this store and buy anything. The service is beyond terrible and its a waste of time even getting some one to help you at all. better off shopping online and do research online about the product.

I found the employees here to be friendly, knowledgeable and helpful. I had questions about products in different departments, and found employees to be helpful in all areas.
I will go back because of the service here.

Setting: A couple days BEFORE Christmas!
Location: me walking through the big sliding doors after finding awesome parking.
Look on my face: Priceless
I had just walked into HEAVEN. I almost could hear the angels singing «Alleluia». Low and behold there at the entrance were about 100 nicely stacked wii consoles. Even though there were a hundred wii’s I instinctivly grabbed the first cart I could find and bee lined to the stack of wii’s where I grabbed one right away and put it in my cart (because you know within that 30 second time span, they could have all been sold out! LOL) I’m singing along with the angels in my head at this point. A salesman’s voice shook me out of my exstatic trance. He started to offer assistance and pointed me in the direction of all the other stuff «wii».
Not 1 minute after I arrived at the gaming section a nice salesman sees that I am lost and have no clue what I need etc… and he takes at least 30 minutes running through what I need and answers my questions. I now feel like a wii expert and go confidently forward to purchase the rest of the items I need to make the wii a fully function fun item for my family.
I was so happy to see them so well stocked to close to Christmas. This made me happy. Did I mention I was happy?
Anywhoo…good experience… so good I had to come back AFTER christmas when the new best buy at Kimball and Belmont still looked picked over… and I was looking for another game and another controller… yep…you guessed it… this Best Buy was stocked with everything! It didn’t even look like Christmas just came and left 2 days ago!
I guess if I want good service and a good selection I’ll have to brave the traffic and trek up here from now on.

So I’ve reviewed a couple other Best Buy locations — but this one was totally perplexing. It was the only one that had Guitar Hero II in stock for the Xbox. Don’t ask. Anyway, I drove out there and was in shock that this «hip» (Harlem/​Irving Plaza) was there and I’ve never even heard of it. I mean, it’s not that far. It was a totally weird. I guess I’m just reviewing myself and my ignorance of the Chicago area at this point. Back to Best Buy — it was totally packed, but no one was able to help us. I mean, not that much different than other locations — then I spied like 20 blue shirts hanging out and talking. And no one would help us with our stuff. And I finally found Guitar Hero II in the corner. Seriously, shoved in the corner like it wasn’t for sale. It was on sale though, so that’s why I gave it the extra star.

I am not crazy about Best Buy, especially this location at Harlem Irving Plaza. I bought a phone from here years ago and the box did not have an instructions booklet in it. They would not allow me to exchange it for another box. I will never set foot in this Best Buy again.