David Stanley Dodge of Norman

Great experience and fast! Audrey Stringham helped me by answering my questions before I got into the dealership and once I arrived. Polite, courteous and responsive and went far beyond the «can I give you a bottle of water» routine. Negotiating process was straight forward and got me home without wasting a whole evening. I’ll be back when it’s time to purchase another Ram.

I purchased my car through dodge.
It was a solid buying experience. We had the absolute best salesman hands down. We had been working with him for months before we finally bought. Sadly though he has transferred to another dealership, so we bought our second car somewhere else!
The finance guy was great and really helped us out everything was as it should be.
Now to the not so pretty.
When we bought our car we were suppose to get our GAP back from a different vehicle. We were suppose to have it in a couple of weeks. It took them FOUR MONTHS! We called and called. Finally went in. They kept blaming one another and running us around. We finally had to go pick it up from dodge in OKC.
Also, when you get your oil change and tires rotated they are suppose to check over your car. A 19point check. It’s pretty darn standard. Check tire pressure, air filter, all your fluids etc
I took my car in for work recently because it has had a lot of issues in the first year of owning it. Brand new.
Good news. They fixed it all no charge. Which was great and as it should of been.
Bad news, my air filter was freaking disgusting! Apparently every time I have gone in for a oil change they have never actually checked it!
Now let me be perfectly clear in the fact that I take my car there for EVERYTHING because of the tires for life program. And by taking it to them for everything when things go wrong, I can hang them by their own noose for not doing things right. So it’s always best to stick with one place to take your car. Especially a dealership.
Well a couple days after getting it back my low tire pressure sign comes on! I go and check it and put air in and all of my tires were 10−20lbs LOW on air that hold up to 51lbs Max. That’s huge!!!
Again, they are not doing their job during the oil change and tire rotation.
Not to mention I just had my car in the shop and had them look at my tires for replacement. So why didn’t they notice my tires needed air! They had it for a week.
I have also overheard many employees making fun of customers while I have been in the waiting area while my car is being serviced. Why any of them think it is appropriate to behave in such a crass way is beyond me.
I have also overheard employees speaking to one another about trying to swindle a customer out of their money by trying to get a check written to them (the dealership) so that they could keep the money instead of the customer whom it should of been going too.
While I had a good car buying experience.
Because of all the other issues I have had since then, I will not be purchasing anymore vehicles from them nor recommending them to anyone.

ABSOLUTELY THE WORST CAR BUYING EXPERIENCE TO DATE.
Walked in on a Saturday to buy a Durango and they were so busy that there were no sales associates available, we ended up leaving. My wife searched the Internet for «the one» and found it… At David Stanley. Went back to look at the Durango and met our salesman Russell Jackson. Russell is a very nice guy and truly the best part of the whole ordeal. Found the Durango, said we’d take it and that’s when the shenanigans started.
My wife asked them to come down on the price since it was a demo vehicle and already had 3,400 miles on it. A manager (Braylon) came in to negotiate and was pretty abrasive. My wife went back and forth with him and it was brutal. I finally asked to see the invoice so we could know what the vehicle was worth. Braylon said he did not have access to it because it was in finance. I asked if I could go to finance and he stated «why would I show you the invoice?» The sale came down to a $ 500 difference and he said we «may have better luck at a different dealership» and walked out and so did we. We made it home (30 minute drive) and Russell called to say they would come down the $ 500. We told him we’d be back to buy it the next day.
Went back Friday and met with Russell to knock out paperwork and leave with the Durango. We spent time discussing what we wanted our payment to be which I felt was not necessary, since all we needed to know was the APR. The APR, like the invoice price was a secret. Finally another manager came in and we went back and forth about the APR. If we took the lowest APR we were approved for (not Chrysler finance) the price of the Durango would be higher because the sales price included a rebate. If we accepted Chrysler’s higher APR we could have the lower sales price. At this point I had enough and got up to leave when the manager agreed to allow us to have the lower APR at the agreed upon sales price.
We finally agreed on the APR and waited on finance. A guy arrived and told us to follow him to finance. As we left Russell’s office I saw a piece of white paper on the floor which caught my eye. We got started in the finance office and the guy said he couldn’t find our credit application. After shuffling papers for a while I remembered the paper on the floor. I ran back to the sales floor and the paper I had seen was our credit application! Fortunately it was undisturbed in the same location I had seen it. All of our PII was lying on the sales floor for anyone to pick up. I gave it back to the finance guy and he said «it must have fallen out of the folder when I came to get you».
So on with the paperwork-​made it to almost the end and there was a mysterious $ 100 charge for «ACC PURCHASED». I asked what the charge was and he told us it was in case we lose our key they would make us a new one. I told him that we had declined everything except GAP and we did not request it so please take it off. He left the office and came back a short time later saying that they would take the $ 100 off the sales price. Finally completed paperwork and was ready to leave. Did the final inspection with Russell and found a cigarette butt under the driver seat, a twist tie a straw wrapper in the door and a toothpick in the center console. I didn’t care at that point, I just wanted to leave.
Made it home with a massive headache. Went out after dark to see the cool brow on the back of the vehicle and cruise it to see the lights. Hit the key fob to illumine the lights and noticed the brow was cracked in three locations on the passenger side. Started looking closer at the exterior and found several hail dimples, even though we were told the vehicle was thoroughly inspected and there was no hail damage. That was June 5^th.
We waited on the next day follow-​up call we were promised but got a thank you email from Russell instead.
I emailed the manager for DS and the customer service manager called me. We started negotiating the repair for the hail damage and the tail lamp lens and they were willing to make the repairs if we would send them customers and recommend their dealership. We told them that we would never return to the Norman location and asked if we could go to the Midwest City location. They allowed us to take the Durango to the MWC location to have the repairs done. They used PDR to remove the hail damage and replaced the lens so we’re thankful for that but we’re done with Mr. David Stanley.
I’ve heard countless people speak poorly about David Stanley and now I know that I should’ve listened! The bottom line is that they are shiesters and even if they are the only dealer in the area with the exact vehicle you’re looking for I beg you to stay away.

Although I did in fact purchase a new 2500 Dodge Ram Longhorn that I enjoy very much, I would not rate this place as one of the best places to buy a Dodge. based on the age of the «kids» there acting as salesmen, I was waiting for Fagan to pop out with Dodger and start singing tunes from the musical Oliver.
sales kid didn’t do a bad job, but the finance guy was as slimy as they get. What started out at 6.9% drastically dropped after I told him that I would seek my own financing and was in no hurry to buy. The guy really freaked me out when he kept running his hands through his hair as if he was washing it and repeating how bad he needed a cigarette.
However, when all was said and done we did do the deal, so as much as I want to give them a one, I do feel like I got a decent deal on my truck, so they at least deserve a two.

I would not recommend this dealership, especially to inexperienced car buyers. My husband and I had been searching for a new vehicle for a few months. I narrowed things down and found a good price online for a jeep grand Cherokee, so we eventually decided to make the hour and half drive to Norman to check it out. We got there, and the sales rep was nice enough, discussed the car online and the price that was reasonable for us, he got the car brought around quickly, and we took it for a test drive. I loved it, and was ready to talk details and numbers.
My husband and I are newly weds and this is our first major purchase so we both were unfamiliar with the process. So we sit down and immediately paperwork begins. Basic info and ss#‘s, so we fill it out. Apparently our credit scores were being run and he was jumping straight into payments of over $ 600/​mo which was way higher than we have budgeted. So we tell him what we can afford and he assures it would have to be spread out into a longer loan. That made sense. He came back and said we were approved. Great! Then we signed more papers and were sent to the financial department. We never even talked about all the features of the vehicle, which seemed strange.
After what felt like hours of small talk in the finance office I finally asked what the bottom line was, and the finance rep looked confused that we hadn’t discussed the bottom line numbers with our sales rep. So he flags him down and soon enough he’s back explaining how he HAD to RAISE the price more than 6k from the online price! And he had to raise it to keep our interest rate reasonable. I was speechless. At this point I felt too far in to back out of the deal. And he explained it was due to my husbands credit score (but mine is excellent), and the fact that I am currently unemployed (we are a military family that just moved to the area). This all sounded ridiculous, we asked questions, but again, we are new to this so we just took it all in and went with it. At the end of the day we bought the vehicle but were kicking ourselves for spending much more than we anticipated.
I can say that the dealership did help us out by delivering our new vehicle to our home for us.
Once we got home and I read over the papers I found that at the end of 75 months we were now going to be paying 13k more than the online price that we had gone in to purchase! My husband and I had knots in our stomach the rest of the weekend, and felt very taken advantage of. When the car got delivered I was happy to just have it home. I was anxious to be aquatinted to it, and took a look at all the gadgets and buttons. When I opened the back seat door I noticed a half melted gummy bear, yuck! My instinct was to peel it off and toss it. Then I was curious what else I would find under there, and was beyond disgusted at what I found. There were crumbs everywhere, half eaten kudos bars, more gummy bears, the empty package, and a kids sippy cup. This is just beyond disappointing and inexcusable. My husband called the sales rep to say how we felt, and of course they want us to bring it back to get it detailed again. But why would we drive an hour and half to revisit a business that we feel taken advantage of and that delivered a dirty vehicle? Needless to say, we have no plans to revisit in the near future.
My hope in writing this is that we can save people their money and time from disclosing our mistakes and experiences.

On a Saturday, we drove 2 ½ hours to Norman to check out a Chrysler Town & Country van we had been in the market to buy for weeks. We arrived at 5 pm and after test driving and negotiating, eventually purchased this vehicle. We left the dealership at around 9:30, but did not get on the road until about 11. A few minutes into the drive we noticed the heat was not working. Then, about 20 miles up the road, the engine overheat indicator light came on. We immediately pulled off the nearest off ramp to investigate. When we opened the hood, there was coolant/​radiator fluid dripping ALL over the engine block. We tried to cool the engine and refill fluids so we could maybe make it back to the dealership We also texted our sales associate, Michelle, in hopes we could get some assistance. After we were unsuccessful at getting the engine to cool, we called Michelle several times, but she never answered. We had to call a tow truck and a taxi to take us back to a hotel near the dealership. At this point we were stranded in the middle of the night with no car and no provisions with small children in a strange town. We thought we could get in contact with someone in the morning on Sunday. Sunday morning we attempted to contact our sales rep again, and eventually she TEXTED an apology with an explanation that nothing could be done until Monday. We tried to call her immediately after we received her text and she didn’t answer. We tried to tell her all we needed was a number for a manager. She did not respond. We tried every way we could to contact someone to help us, at least to get a loaner car. My husband had to take another taxi to the airport to rent a car. Michelle eventually texted back, just giving information about who to contact on Monday morning. We drove back home that afternoon upset at receiving no help from a company we just spent thousands of dollars at about an emergency situation. My husband called and talked to the Sales Manager, RJ, on Monday AM. He didn’t know anything about the situation. He also informed us that he was WORKING IN THE DEALERSHIP ON SUNDAY and could have helped. He was not very good at getting back to us and revealed it to be a minor fix, and did not return a call about it. We called in Tues. and spoke with service dept. They told us that they were waiting on a part (which we were not previously told) which should be in that morning and he would call when it was done. He did call back and leave a message about the car. At this point, my husband had already had taken off a day and half of work. We also at this point had racked up a few hundred dollars in bills from hotel stay, taxi rides, and car rental fees. They never offered to cover ANY of our accrued bills associated with this mess and never addressed it past fixing the car. We understood it wasn’t a new car and things break down, but it was obviously a failure on their part to properly inspect and fix any obvious issues prior to sale. When we asked to reimburse the expenses, they refused and indicated that they had fixed the problem at their expense. My husband made it home in the car, upset by their refusal to accept responsibility for our losses on a car that could not even get us home. After leaving a Facebook review we were contacted the next day by the customer relations rep, Allie. She was apologetic and was insistent she wanted to fix the problem and make us happy, and seemed sincere. I thanked her for the apology and told her that covering our related expenses (hotel, car rental, taxi trips; we did not include my husbands time off work, nor additional gas costs or toll charges) would satisfy us. She also requested we remove this review. I agreed, but under the assumption it would be done after we received word on a resolution. I updated under the comments with the actions by the dealership. Allie called me the next day. She told me that her manager agreed to pay ½ the cost of the rental car and the hotel cost. This would be equal to approximately $ 175. Since all of our costs totaled around $ 500+ we were upset at this offer. we were also given another option of getting our old car and additional money back. Both of these were contingent on us removing the review on Facebook. We decided to decline the deals as we wanted the FB review to remain and were offended at their offer of less than half expenses. They then proceeded to remove the review themselves, despite voicing that we were declining the deal so that the review would remain and warn people. I would NEVER recommend them and would go as far as to tell people to AVOID this dealership and most of the staff we encountered.

Not happy with my treatment as a customer at David Stanley repair center. To be clear, I did not buy my vehicle at David Stanley, I only went to the service center. I don’t have any complaints (thus far) about how my car was repaired. But, I was not treated well. To begin, I asked the service advisor if I could get my car detailed while it was there. He replied that detailing was no longer available to the general public, but he would have the guys wipe the interior down and vacuum. So, no problem, if it’s not available anymore that’s fine and I appreciated the offer. However, when I got my vehicle it had not been vacuumed. At all. It may have been wiped down, but if so they didn’t do a fantastic job because it looked the same as when I brought it in. So, that was annoying given that I was told both things would happen.
But, the bigger issue was I was told (by the same employee) that my vehicle would be «right up front» when I arrived to pick it up. I arrived, and after picking up my keys I asked the woman at the desk where my car was. She didn’t know where it was, and advised that I use the panic button to find where the car was. My hands were full and I was not offered assistance in finding my vehicle. I hit the panic button, and finally found my car at the rear of the parking lot in the back. It was 3 spaces away from the furthest space on the lot. Additionally, it was parked awkwardly, so it was difficult to back it out. Very frustrating. I will say I was updated at appropriate intervals, no issues there. But, based on this experience I have to give David Stanley 2 stars. Hopefully next time I’ll receive better treatment and I can write an update.

So I’m the typical girl when it comes to maintaining my car – I prefer someone else to do it for me. I recently needed to get an inspection, oil change and my tires replaced. Typically, this would require 3 stops and a massive head ache but my night in shining armor at Norman Chrysler Jeep Dodge saved me.
When I went in to get my oil changed at Norman Chrysler, the lovely gentleman helping me told me about a price match program they offer for tires. So instead of going to Sam’s to get my tires replaced I was able to get my oil changed and my tires replaced at the same place. All of the employees were friendly, helpful, and genuinely interested in helping me. My day of car maintenance ended up only taking me a few hours and was not nearly as painful as i had anticipated.
Thank you Norman Chrysler for doing the dirty work for me!

I recently had to get my car serviced and was directed to try this dealership as the one I purchased my car from was lacking to say the least. I was greeted by a gentleman named Sam. He was extremely helpful even though they don’t usually service my type of car and explained my options. I was overdue and in dire need to get this done since I drive a lot for work so I went along with this service. While sitting in the waiting room as sales person stopped by and told me if I was hungry they had cooked some cheeseburgers so I was all over it. Delicious! The service tech came to me and showed me my filter which was outrageously dirty. They didn’t carry my brand but said they would price it out and order one for me. They were extremely helpful and patient as I asked multiple questions. I would def recommend this dealership and will be highly considering purchasing my next vehicle from there as well.

I was visiting a friend in Norman last month who decided to go back to law school, and at dinner with a few of her classmates I mentioned that I badly needed a new car and would definitely be getting one in the next year at the most. Hopefully. I stated that a Jeep or an Audi were the two car brands that I had narrowed my search down to, and one of my dining companions mentioned that he had recently had a really great experience purchasing a Jeep at Norman Chrysler Jeep Dodge. He was willing to disclose the financial info and combined with some research I’d recently done showing cars being slightly cheaper in Oklahoma than Texas, this led me to make a stop by Norman C/​J/​D on Monday morning before I headed back to Dallas.
My mom has a Jeep Wrangler (it seemed like the mostly unlikely car she would ever purchase, until she moved to Denver a few years ago and picked up hiking) and is borderline obsessed with it, which in turn made this my main option when researching Jeeps. After no wait at all, we were quickly introduced to a super friendly associate named Nick who seemed to really get what I was looking for. He really gave off the vibe that he was putting himself in my shoes by not trying to upsell a more highly amenitized model when I was clear I was just looking for the basics, yet with a good radio/​sound system. While he was off getting the keys for a test drive, another sales guy approached us to give a few opinions and answer any questions we had as well without giving the impression he was trying to poach the sale. I really got a good sense of teamwork and professionalism from the staff there, which honestly is pretty rare at car dealerships from what I’ve seen.
Luckily, I’m familiar with Norman roads due to going to college there so I didn’t embarrass myself too badly on the test drive. Nick pointed out a few features of the car that I wasn’t even familiar with on my Mom’s vehicle which made me feel like he really knew his product. When we got back to the dealership, the part I dreaded came about. I just knew he was going to give me the tough sell, as I’d experienced with all other test drives. Surprisingly, he did not and he even managed to mention another model or two I might want to keep in mind for the future without being pushy at all. He checked in with me a few days later but once again I didn’t feel a lot of pressure, and I assured him I would be in touch when I was officially ready to buy.
Overall, while I didn’t buy anything that day, I was so impressed with the team at Norman Chrysler Jeep Dodge. They were all professional, helpful and answered all of my questions. I’m only withholding the 5^th star because I can’t speak for the buying experience itself, but hopefully I’ll be able to update this review in the future!

Norman! Booo ooh ooh ooh ooh!
Summary:
This dealership (or stealership, I should say) is fraudulent and dishonest. They engage in bait and switch tactics by listing both new cars and used cars with very attractive prices that they either don’t have or won’t sell. Then they continue to lie to keep you in the dealership, work up a much more expensive deal and attempt to pressure you into purchasing above your budget.
The Story:
I called the internet sales department inquiring about a specific new vehicle listed online. I gave them the stock number and told them if they still have it, I’ll come buy it. They assured me over and over that it is still on the lot and they would go get the keys, hold them, and have the vehicle up front ready to test drive.
So we drove over 50 miles to get there only to wait around for 20 minutes while they «look» for the «missing» keys. They come back and say they just can’t find the keys, it must have been sold. Yeah, right. I ask if they have a computer to look this kind of thing up; it is the Digital Age, after all. Supposedly, only the currently busy manager can look that up.
So they promise they have the same one for the same price and then they proceed to show us models with $ 10K in extras installed. When I threaten to leave, they again promise they can match the price, but they will have to bring one in from another dealership.
Before they even look, our salesman starts to fill out paperwork. I give out my name, number, etc. and when he asks for my social security #, I finally tell him to go find a car before we fill out credit apps. He argues a bit, saying they need my credit history to work up a price (um, no, you need my credit history to work up a monthly payment, not a car price). I refuse again and off he goes to find me a car to buy.
Sure enough, he comes back claiming there are none in the country at that price. He gives me an offer on a different model that is $ 3K more expensive. He plays the annoying «What do you want your payments to be?» game; treating us like idiots that don’t know what a «loan term» is. He tries to get me to sign on an 84 month loan! No thanks. He was extremely rude and unpleasant: very, very high pressure.
Manager comes in, says there is nothing they can do, thanks for coming in, sorry we couldn’t make a deal. Sorry ’boutcha.
Next day, late afternoon, I call the internet sales department. Get a different salesman, give them the SAME stock number, model, year, price of the SAME car I went for the previous night… Salesman said they have the car! He even said he will have the keys ready to test drive when I get there. Unbelievable.
Two different salesman; same lie. If it’s not one bad salesman, it is a culture.
To make matters worse. My brand new cell phone (new number, one day prior), and my work phone start getting multiple calls a day from a third party car buying survey company (that chain calls and leaves no messages). Yep, they sold my information to telemarketers after swearing they only use it internally. They even told the telemarketers I was buying a 2006 Dodge Ram Pickup… Not even close to what I was looking for.
Under the fraud laws, particularly bait and switch laws, if I were to have purchased the more expensive vehicle; I could sue for the difference.
Oh, and their doc fee is an outrageous $ 290. A Jeep dealership in Dallas charges $ 150 and in Texas they have to process the tax, title, & license fees with the sale of the vehicle and also put your plates on for you a week or two later. Not like OK, where the Tag Agency does all that, not the dealership. No idea why they need more money to «process».
Regardless, I will be submitting a formal complaint to the BBB.

On Christmas Eve-​Eve, I was headed to Wichita, KS when my alternator died ten miles south of Norman. Thanks to AAA, I was able to tow my car to the dealership so that it could be fixed and I could get back on the road the next day. The service department was able to locate a part and fix the alternator, but after I paid for the repair and signed the invoice, they informed me that I had a nail in the sidewall of my driver’s side tire. When I looked at the invoice, it informed me that I had declined a repair or replacement of the tire. And yet, I wasn’t informed of the problem until after the invoice was printed for me to sign.
At that point, I was going to miss my family’s Christmas festivities if I waited any longer to leave Norman, so I decided to hit the road anyway — they told me they had filled the tire up and it should get me home just fine. As soon as I got on the road, I felt like I was wrestling the car to stay on the road but strangely it was pulling to the right. In my mind, if the driver’s side front tire had a leak and was low it would pull to the left. At this point, my determination to make Christmas overrode my better sense, and I made it back to Wichita safely. When I checked my tire pressure, it turned out that while they filled up my driver’s side tire, they failed to check the other tires. The tire with a leak was at 35 pounds, the others were at 17! Now, I realize it was negligent of me to be driving on tires that low but never in a million years would I have dreamed that they would check one tire and ignore the others. This oversight, combined with the fact that they didn’t inform me of the nail until it was too late for me to do anything about it, left a bad impression on the quality of the service at this dealership. Fortunately for me, I live far from here, so it is unlikely I’ll ever have to come back.
In sum, I almost always take my cars to a Jeep dealership even though I know they charge me more for the repair. But for the premium cost of service, I expect excellent and conscientious service and I did not receive that here.