Allstate Insurance: David Read

update: so, after filing a complaint with the consumer protection division of the VA AG’s office and the better business bureau, I received a call from a woman representing Allstate responding to my complaint.
She took the time to speak with me about what happened and was the only person, it seemed, who was willing to take the time to investigate if, indeed, I actually called ahead of making my decision to not purchase insurance through my moving company. While it could not be verified what was said to me or which telephone agent was misinformed, she did the due diligence and followed up. This resulted in her telling me that it seems I did what I said I did and that she felt that my claim should be honored.
I am now awaiting a claim check to cover the damages less my deductible. While I’m pleased with the outcome, the level of frustration I experienced was unnecessary and the adjusters could have been trained to be more customer-​service-​oriented, friendlier, and more attentive to their clients’ needs. It should not have taken a BBB complaint to get their attention, but it did, and I’m getting my claim settled.
Thanks, BBB. And thanks to Lisa, the Allstate woman in Ohio, who had the integrity to do her job.