Imagix Dental

Update! they keep sending a bill to me, the latest bill is a lot lower than earlier, I guess they have contacted the insurance. However, after the numbers of time that the insurance confirms me, I do not need to pay anything. Imagix Norcross is still trying to get money from the check up and cleaning (that I did not receive.)
Don’t get me wrong, there is nothing wrong with the performance of the dentists there, not sure about the dental hygienist and somebody who has answered me about the billing issue, the owner of the quote «nobody hold you down to do it.» :)

I really thought Imagix dental had changed for the better since they moved their office down the street on Peachtree Pkwy and the dentist that used to keep me waiting for more than an hour and erroneously told me that all of my top teeth needed to be removed had been replaced. However, my primary care dentist recommended a root canal and referred me to this same Imagix location, they initially told me that, even though I had a dental DMO, I would have to pay $ 600 of the $ 900 cost out of pocket. After checking my benefits online and with Aetna, I found that the procedure was 100% covered, but the young lady at the Imagix office insisted that I would have to pay $ 600.
They finally conceded that the procedure was indeed 100% covered so I made an appt. to have it done yesterday. My appt. was for 9:30 am but they did not call me back to the room until an hour and 15 minutes later. The dentist failed to administer enough anesthesia initially so I was in intense pain when the drilling began. They had to give me more anesthesia which caused me to have to wait an additional 1 ½ hours total for it to take effect.
The entire time the dentist and his assistant worked on me, they did nothing but complain about the rest of the staff, and I agreed with most of their remarks, but thought it inappropriate for them to discuss it in my presence. All in all, this was one of the worst experiences of my life!!!

We met with four ortho/​dental teams before choosing the Peachtree xing office of Imagix. We have had great experiences here with 2 kids and an adult. The thing that has been most remarkable though is the incredible patience the front office shows patients as they struggle to deal with miserable insurance companies. It does not bring out the best in patients, but from day 1 they have gone beyond the call to make sure we understood our coverage and provided incredible assistance when our insurance company made errors. It may be easy to find a good dentist. It is a miracle to find such a good front office.

I’m so upset that I didn’t read the reviews before coming here. Our experience mirrors everyone else’s.
Brought my 3 year old son here, everything was great, they cleaned his teeth, flossed, did some xrays (at my request) and all was good. They’re a little slow, but they have a play area, so I didn’t have an upset kid… then they take them back to a nicely decorated room with like 8 dental chairs (many of which are full) and the dentist makes her rounds. Actually was not a bad experience at all, if that were all, I’d give this place 4 or 5 stars.
But then I made my husband an appointment. Talk about upsell. He went in for a cleaning and checkup. They said he needed 5 fillings, a gum scaling (to be done next calendar year) and to come in every 3 months. This part I’m not great with, but it’s not terrible. Except that he was uncomfortable with the dentist, said he felt «shamed» about his teeth the whole time he was in there, and they didn’t even do a cleaning!!! He asked and they just ignored his request. This is also ignoring the fact that he was in there twice for over 2 hours getting these cavities filled.
But then it gets worse. They couldn’t seem to work out the billing and charged our credit card multiple times at one visit. They were trying to push an oral cancer screening — $ 65 out of pocket — which was immediately declined, but they went ahead and ran the credit card for it anyway WITHOUT telling him or giving him a receipt (he was told it was being run and got a receipt for the fillings only). When I called to ask them to refund the extraneous billing (which they admitted was extraneous and said reflected as a credit on the account), the billing girl said it would take 6 – 8 WEEKS to issue that credit. She was very apologetic, but this place is a nightmare. If I took 6 – 8 weeks to pay them I’d be in collections, it’s SUPER easy to just reverse a credit card charge. Walmart does hundreds of times a day. I’ve got a few other concerns that are more insurance related, so I don’t fully attribute to Imagix billing, though knowing that the rest of their process is completely screwed it does tend to point in that direction.
All in all, I felt a little questionable about the practice, but will never ever be giving them money ever again.

Let me preface this review by saying, this place is sickening beyond belief. I have never had a bad experience at a dentist office. I have always had great teeth and dentist always give me the clean bill of health.
I came here about six months ago and the dentists says i have three minor cavities that need «fillings». I thought nothing of it, cavities are commonplace, right? So the doctor continues with the procedure, small talk, yadda-​yadda-​yadda. She finishes the procedure and the tells me if my bite feels okay. I can’t tell, I’m numb… DUHHH! Anyways, I say, «I can’t tell» and she waves it off and says, «well if it feels weird come back and see us». Fast forward 2 weeks later and my bite feels distorted. I call and make an appointment. Oh yea, my tooth turned grey as well. I asked the doctor why my tooth turned grey, he says you might of hit it on something. Me being nieve to the iniquities that exist within the dental community, I reflect on what seemed to be rather dull two weeks. To my suprise i couldn’t recall the last time i played ice hockey with my mouth wide open. It was a 2^nd Pre-​MOLAR (near the back of my mouth and it happens to have the smallest surface area of any tooth in my mouth). So now I’m thinking when is the last time i was hit by something as small as a pea, with my mouth wide open, by a precision guided launcher. Must of slipped my mind. I ask once again, «is there any other reason why i could have turned grey». She goes to ask the Dentist, and to no avail, she says to me, «HE SAYS, HE’S BUSY». I am almost always a poised person, and never would i ever think a healthcare professional, A HUMAN FREAKING BEING, would intentionally perturb the well being of another individual. If you haven’t already guessed it. I did muster up the strength to see another dentist for a second opinion, although i could trust no one. The «New Dentist Said. «the fillings were done by a complete moron and unfortunately the filling was done between two teeth, you need a root canal, maybe even two». The other fillings are to high and now i can’t even bite down. SAD. I leave you with this. If anyone tells you or your child that you have issues, get a second opinion, if it’s not life threatening, debillitating or «handicapping» DONT DO THE PROCEDURE. This was NOT an honest mistake, this level of incompetency is inexcusable.
Faith in humanity lost forever… hopefully not

The actual dental care is fine, however the front office staff has a lot of room for customer service improvement .
If you happen to get a new insurance it will take 30 minutes for them to «confirm» coverage. We arrived 15 minutes before our apt as a courtesy because of new coverage and I was told I should have called ahead of time so that they could confirm coverage. Really? How about «nice to see you, we are so glad you are here today, would you mind being patient while we confirm your new insurance »
If you make a apt do not give them your cell or e mail because they OVER communicate and will constantly send you texts and e mails. What is meant to be a helpful reminder is way overdone .
The front office always sets the tone of the experience and this office has a lot of opportunity for improvement.

have been going to Imagix Dental for the past 5 years. I can say they are always helpful and making sure I get the greatest care possible. From the time you walk in the door there is Theresa to help you out. I have going so long I have 2 people I look for to work on my teeth Kesha and Jeana. Both of them make sure you are comfortable no matter what needs to be done to you. If you would like a caring place that makes sure your comfort is first here is the place. They have gone above and beyond to make sure my comfort was first. I have my teeth clean, fillings, crown and now a root canal. I will continue to come to a place that is willing to make me feel comfortable.

I booked an appt with with Imagix and Dr. Castillo Wright on Zoc Doc (an online medical appt booking service to which the office subscribes). I completed the paperwork online and reeived a confirmation that my appointment was set for the time I’d requested. Two days before the scheduled appointment, I received a phone call from the office with a message to call back. Since I received the message after-​hours, I wasn’t able to call back. Additionally, I use Zoc Doc because I’m often unable to make personal calls during business hours. The morning of the appointment, after I’d planned my day around it, I received a call from the office that my appointment was cancelled because I didn’t call the office. Why use an online booking service if you don’t adhere to the online booked appointments? Wasted my time! Every one of the doctors I see use zoc doc and never have I had to duplicate the effort of making an appointment. It’s 2014. Either you’re able to work online or you’re not. Be clear about your staff’s capabilities to handle multiple methods of booking. I completed paperwork online– the paperwork required by the office (and if not, get that sttraight with zoc doc). What else is there to talk about? It was an orthodontic consultation. I definitely recommend finding another, more professional office that is capable of clearly communicating with prospective patients and use systems that add value vs complicate expectations.

This is not a good dental office. The General Dentist who does the filling is so rude. I wil never go there. Never Never!

My dental insurance and I spent $ 2314.00 here in 2012. 2013 checkups went just fine. 2014 I went for checkup. I was 15 minutes late for basic check up. They had allocated 1 hour, and «refused» to see me. I explained to x-​rays or time for that needed. I called 2 days later and left message to reschedule no call back. I think they changed owners/​dentists. I will find a new dentist! This is ridiculous! The new owner is going to run his business into the ground if this continues.

I had the recommendation to bring my 5 year old here. So I have brought him a couple of times and the staff seemed nice enough and I left with no issues. What enticed me about this place, because of my child, is that he will need surgery because he has extra teeth. That time has not come yet, so we’re on the waiting game.
So because of him, and a new insurance for myself, I thought I would give them a go. The entire time it felt like a sales pitch to upsale me. I just cam in for the basic cleaning and x-​ray. They wanted me to extra x-​rays, but I just had done a year ago so it would be out of pocket. No thanks, I will have those emailed. Then asked to pay extra for a fluoride rinse. Then if I wanted to pay extra for an extra exam. No thanks.
After the eye rolling and attitude of me denying the extras ($$$) I finally got a cleaning. Now, my teeth have always been in decent shape. I have never walked away from a cleaning needing pain medicine. I think the hygienist forgot that the teeth belonged to a live person! The 1,2,3 check of the gums she stabbed them harshly and she ground the crap out of my teeth. She condescendingly told me how to floss with a rude attitude (but with a smile).
finally the dentist came. I thought, whoowhoo! He just talked about more things for me to purchase! Even mentioned getting braces, after he looked at my mouth for 10 seconds! Um, I don’t have jacked up teeth, or mis alignment or a bad jaw. It would be for pure cosmetic reasons. When I denied all of the additional $ 600 + work, I was then insulted that «oh, we have a payment plan».
After all that, I still don’t know the overall health of my teeth! Cavities? no clue.
And I did need medicine because of the pain when I got home.
Overall, I’m glad I went here so that I have learned how they really are, so I won’t be putting my 5 year old into their hands when the option of surgery arrives. That just scares me to no end!

This place is the pits. They will try to take advantage of you. I don’t know how this place is still open. What they do should be illegal as much as they double bill insurance which I caught them doing.

Doctor was too busy to come see me so he sent his assistant— I come to the dentist twice a year, the least you can do is let me see the doctor!
Also, I definitely got the whole wanted to get their patients in an put type of feel– I felt very rushed (oh I know why cause I was booked for an appt at 1, and their office closed early today for the holidays, so they just wanted to leave!) — I came here on the 21^st of December
Moreover, I needed to get fillings in addition to xrays and cleaning and I told the office that prior to booking but the doctor was running behind on his appts so basically I was told to get scheduled after the new year— ah! I kinda wanna use up my insurance for the rest of the year and not have to waste time on coming back and fourth to the dentist!
Unfortunately, I had tried to give this dentist a second chance (I used to come here as a teenager for 4 years— haven’t been here in 6 years so thought I might as well– how bad could they have been?!?) I mainly came here cause I was procrastinating on making an appt at other doctor offices and just could not find a spot anywhere else
I did not give them one star mainly cause they are not horrible, they just arent that great! This is definitely my last resort type of dentist!

I have a big dislike for Dentists. Mostly because they try to screw you.
I went to this place on a recommendation of a friend. I also switched dental plans which was stupid.
I was about 4 months late with my cleaning and go there. Was in the chair and they said I needed a deep cleaning. Really? With no time in my schedule I begrudgingly agreed. Unfortunately $ 142 later I was in the chair the same amount of time as a traditional cleaning.
I tried arguing, I said I want a regular cleaning and they said no. They said I could leave now with no charge. Had I had time to wait and reschedule this at a better office not trying to screw me, I would have.
Their approach reminded me of a bad used car salesperson.
Be warned!