H&R Block

I’ve been coming here for years because this is the most experienced staff of tax experts around.
The lady I’ve been going to for years, Usha, is no longer at this location because she got promoted. Usha is amazing, so I was hesitant about scheduling with someone I’ve never met before. Doing taxes is a big deal, so I always make sure my money is in trusted hands.
First off, my husband and I were stuck in the death trap known as Holcomb Bridge Rush Hour Traffic. Going east bound towards Norcross from Roswell was a living nightmare. It took us 30 minutes to get from Nesbit Ferry to Peachtree Corners. I called H&R to let them know we were running 15 minutes late. It became apparent that we were going to be more than 15 minutes late. I called H&R back to let her apologize and see if we could reschedule, but the woman said to come on anyway.
We finally arrived at 7:30PM and the office closes at 8PM. A little lady named Jan greeted us and said she would help us. She was the only one there. There was NO way in hell she was going to get our taxes done in half an hour before they close. We sat down and as we gave her our documents she exchanged pleasantries and let us know that she would stay as long as she needed.
And stay she did! Despite staying well-​past closing time Jan was more than pleasant. She walked us through the entire process. She explained why she did X and how that resulted in Y. She thoroughly explained the pros and cons of doing the standard deduction and the itemized deduction. She explained what we could write-​off, what we were exempt from, the benefits of doing quarterly taxes and filing jointly. She made sure she explained everything before moving on.
Despite the mound of paperwork and crunching numbers, she would always pipe up about something and engage in conversation. She asked questions to get to know us, made us laugh and put us as ease throughout the whole process.
She is very knowledgeable. She flew through inputting numbers and only paused when she was uncertain about something. Instead of just guessing the correct answer though, she got up and got a HUGE book. She flipped through it and took the time to read the text before she gave us a confident and informative answer. She double-​checked everything, marked things as she went and was incredibly efficient.
When everything was said and done, she made sure she answered all our questions, gave us advice, gave us time to express our concerns and gave us her card. She was delightful! I’ve never been smitten with my tax consultant, but Jan made me feel so at home and relaxed! Heck, I want to come back and just hang out with Jan!
Great overall experience and I can easily say I have found my new tax expert!