Glow Galaxy

I am extremely disappointed with our party yesterday. We did not received an amazing party pro for our party.
We have been to several parties at Glo Galaxy and yesterday’s party host, did not for one bit acknowledged our birthday girl. There was no entrance for the birthday girl (like we’ve seen before); no activity led for the party and we had to serve the cake ourself. My husband had to step up and lead the crowd to singing happy birthday because our party planner was just looking at my daughter. He did not even introduced himself to us. The payment is extremely high to not get any party involvement at all from your people.
Add to the fact, that one of the bouncy was closed. For the price of the package, I was extremely disappointed. I also had to ask for the glow bracelets. The front desk acted like he was doing me a favor by giving us those when the package clearly indicated it was part of it. Very expensive party with no service at all.

We scheduled my son’s 7^th birthday party here with 12 of his friends, and they had the BEST time! We attended a classmates party here a few months earlier, and my son loved it so much it’s the only place he wanted his party. We live over 30 minutes away (as does all of his classmates!) but everyone was very willing to drive to Glow Galaxy! The party attendants we had were really friendly and very helpful. They put up all of our extra decorations, put our themed tablecloths on, helped set everything up — and were always offering to do anything we needed. In the jumpy room, there was another employee jumping around in the canon ball shoot with all the boys — they were having a blast! I am SO glad I ignored some of the (undeserved, I think) reviews on these sites, because everything went off without a hitch. The manager was nice, the employees were so awesome, I have them a $ 20 tip to share. They really made it so easy, fun, and exciting for the boys. GREAT PLACE!!! Now my 4 year old won’t stop saying they want their party at Glow Galaxy!!!

We went there for a birthday party and the kids had a good time. The area is small but they do have it divided into areas for the kids to run around including a place to play soccer with the referee. The party room was a good size and the birthday kid had a royal big kingly chair which made him feel special!

This place makes a great celebration EASY and SMOOTH on the parents.
Scheduling was easy. The contract is clear, they take care of everything for you and beyond!
We just celebrated our twins birthday party and all the kids (more than 30!!!) had a blast. The place is clean, fun, NOT CROWDED, and the party hostesses do all to make sure it goes well. Would definitevely recommend for an indoor fun party.

AWESOME! My wife and I celebrated my son’s 4^th birthday party here on Valentine’s day and it was absolutely amazing. Our party host, Jo-​Jo, was unbelievable! She entertained the kids, ran around so muchi got tired just watching, and made sure everyone had a blast. From beginning to end, this place was awesome. We will definitely begoing back on an open play day and possibly his 5^th birthday.
Great job Glow Galaxy at providing an awesome experience and please give Jo-​Jo a high-​five, a gatorade, and a raise… please and thanks.

IF YOU DON’T HAVE $ 230 RIGHT NOW THEN YOU CAN’T EVEN STEP INTO THIS PLACE!!! FOR REAL!
ok so i get that this is a party place, but why do you not have any more open play days scheduled?! their website says you can drop in on open play days for $ 8, but they only have 2 for oct 2014 listed. so i called and was told they don’t know when they’ll schedule another open play. I told the lady that my son doesn’t have 12 friends that the smallest package includes so what can be done to help us out. she says that is the lowest package. i ask to speak with manager, and she bluntly tells me that she is the manager. so there’s no other way for my son to go there unless i pay $ 230!!! and she tells me yes and there’s nothing she can do. WHAT THE #$%? I read another bad review about this lady… seems like she is in the wrong line of work!

I love this place! We decided to have our 5 year old’s birthday party here after attending a friend’s party. The place is very unique and well laid out. The bouncy houses, mini golf, basketball/​soccer area are super clean and well taken care of. There is so much to do-​I had as much fun playing as my kids did! The staff is extremely organized and fun. We were assigned our own party staff who made our birthday girl feel very special and led games and made sure all of the kids were engaged and having fun. In the party room we had 2 staff who set up the room for us as well as served food and cake, cleaned up and even wrote down names while gifts were opened so that we would know who gave what for thank you notes (which were also provided!). Everyone who worked with us was very pleasant and kid focused. We were thrilled with our experience and will definitely be back!

We were so excited to attend my nephews 7^th birthday party. Our hopes were dashed quickly. After considering this for my own son’s party 8 days later, I realized quickly there were problems. The sign is 3 feet long and 2 feet tall hidden in the grass –off on the side of an industrial park building with no direct access. GPS will help you here. We were late already and significantly late due to not being able to locate the venue. We drove around a massive complex for 20 minutes looping around dumpsters and «FOR RENT» signs when we finally found parking and saw the sign. Unfortunately, by that time the party my children were attending had moved to the party room. They did not want me to sign a waiver to let my children into the Galaxy room. Once in the party room, the pizza was gone and cupcakes were in the process of being devoured. There was still one hour left «in party time». My sister who paid, felt upset because she had though the time between the «Galaxy room» and «party room» would be divided appropriately. Meaning, it takes 20 minutes to eat and the other 1:40 are playtime. She found out along with me that my children were not permitted access. Unfortunately the forces that be had already crammed in another group to the GLOW ROOM:. I begged, offered to pay and finally became disgusted when BRANDY (the manager) refused to even let my children look in the Galaxy room. They were in tears and she was the most disrespectful and disengaged party affiliate held in charge one could have had hoped for. This experience was the worst we have ever experienced in customer service and decency. Not only would I never hold a party here, I would refuse to attend one again. The way Brandy treated my children and myself is beyond complacent and disrespectful. It borders comparisons like the DMV and hospital waiting rooms. This sad illusion of fun will soon be another for «FOR RENT» sign and Brandy will have to find a job at the DMV. I doubt she has the customer skills for that… she can’t even engage children when she is being paid to The fact is, the customer is always right and deserves to leave happy. I would encourage you to find a place worthy of excitement for your next kid friendly party. This is not the place.

My daughter celebrated her 7^th birthday yesterday afternoon at Glow Galaxy. There were pros and cons.
Pros:
— The party host was very friendly and attentive to my daughter, starting the night before when she called me to introduce herself and find out her favorite color and games.
— The facility was big, clean, and not overly crowded, in fact it was like a private party my guest had full run of the party facility during our time slot.
— My older guest also had an enjoyable time as well.
Cons:
— Their lowest party package is 12 kids, should be lowered to 8 or 10 in my opinion.
— There was no in room activities to occupy the kids while waiting to be served.
— You’re ushered out of the facility immediately after cake and ice cream, there’s no option to return to the play area at all (which left the b-​day girl in tears).
I’ve thrown many b-​day parties at a lot of different facilities for both my son and daughter and i would definitely rate this place a high 8. A few minor changes would certainly put this place at a 10.
It has my recommendation.

Brandon V. is exactly right…
This establishment does not care if you leave with a good experience or not. Front desk folks are the rudest I’ve encountered. The owner of this business needs to invest some time and energy training his employees in customer service and let them know that one simple request could make the difference in getting a good reputation or not. Our situation could have been easily avoided if someone actually cared about their business. If you want to feel like you don’t matter and that you are just a pain in someone’s neck, this is the place for you.

Great place!!! Clean, friendly staff and they don’t let it get too crowded. My daughter’s party was alone in the place for the first half! It was like having a private party. It is the perfect place to have a birthday party. Your party coordinator stays with you and your party and makes sure to keep everyone happy and safe. I cannot say enough good things about it. We will be back!!!

I had a double birthday party there on Saturday May 25, 2013 for my son turning 7 and my daughter turning 3. This was one of the best birthday party location we have attended. The space is big. The party guide was very good. The value for the money was there I didn’t have to worry about anything. This is a place you may want to check out for a party. My 10 years old daughter even had a great time.

This is a fun place for kids who are at least 5 years and older. There’s really nothing here for toddlers to play with except the area in the back for them to stomp on spaceships on the floor.
The location is bizarre because it’s located in a business area… more like a warehouse than a fun zone.
The service for the party was decent, everyone seems to be doing their job.
Meh.

My child loves this place!!!

Took the godkids (ages 10 and 11) here today. We arrived at 11 p.m. and walked in after passing by the place. Be warned, there are two signs, but not very visible from the road. It was pretty quiet in the lobby, but the very friendly cashier told me that there were some kids already inside playing. The great thing about this place is that parents are free, and each kid is only $ 8! After paying and being informed of the rules (socks on at all times, no somersaults/​rough housing or climbing up a slide, and to use the handi purell stations, we walked down a hallway, past 2 party rooms and into the play area.
Now, this is the only play area that I have been to that has glow in the dark moon walks and activities. Included was 4 very large moon walks, a 3-​hoop basketball area, a small putt-​putt and a nicely netted off area with 2 regular sized basketball hoops and a soccer goal. Another cool addition was an interactive TV, floor game thing.
My godkids loved it and we ended up staying for about an hour and a half and the only reason why we left? Because the kids got a bit hungry and thirsty. I really wish that they would have a little snack area or even vending machines as they do not allow outside food or drinks inside.
For the price, the activities and the much appreciated energy burn-​off, I really like this place!