Bruster’s Real Ice Cream

HORRIBLE!!! I don’t understand how this Bruster’s can be so horrible and yet the one on Lavista and the one that used to be in Brookhaven (damn I miss that place!) are complete world’s apart when it comes to taste! I have been here 3 times now to make sure it wasn’t a fluke or they were just having a bad day. I always order a milkshake, either a cookies and cream or a cookies and cream with a banana in it (it IS good)
First Issue, the Drive Through:
It doesn’t work! they let you order on the speaker, then let you wait in line and then have you order AGAIN at the window because apparently they didn’t hear a word you said at the speaker! Instead of just saying «please drive to the window, our speaker is broken.»
Second issue, watery milkshake:
I ask for a banana in my cookies and cream milkshake. We drive off, and I tell my boyfriend to turn around and go back. I refuse to pay for something if I am just going to throw it away. So we go back and I tell the guy the milkshake tastes watered down, his exact response, «well you asked for a banana in it, so I had to use less ice cream and more milk to make room». WHAT AN IDIOT!!! Why would he have to use more or anything? just put the damn ice cream in, put the milk in, slice the banana and mix. This is not rocket science! So I tell him to make another one sans the banana since it seems to be a really complicated recipe for him. Still my milkshake is bland!
I don’t get it, don’t they get the same ice-​cream the other Bruster’s get? Are they just using way too much milk in their milkshakes? Do they only hire morons? I will NEVER go here again!
I rather have a monkey make my milkshake… at least he has experience with bananas… =)

I couldn’t tell you how the ice cream is at this Bruster’s location. My husband and I were unable to get anyone inside to even acknowledge our presence. We walked up to the window last night, and there was a family in front of us getting served. The drive-​thru had a few cars in line. The two workers inside completely ignored us and appeared to deliberately avoid eye contact. They served every single person in line at the drive-​thru before we gave up and left. We ended up picking up a half gallon of low fat frozen yogurt at Publix and enjoying it at home.
I understand being busy, but they were not busy. There were two people working; one should’ve been handling the drive-​thru while the other took care of the walk-​up window. At the very least, it would’ve been nice to get a «hi, be right with you».