Atlanta Property Restoration

I had one of the worst experiences ever with this company, so unless you want to deal with an owner who lacks professionalism and integrity, you do NOT want to use this company for rug cleaning. They ruined my rug while cleaning it and originally said they would replace it. Then, after 3 months of getting the run-​around and being lied to countless times by Jeff, the owner, he only gave me what insurance would pay for it, which was less than ½ the price to replace it. And Jeff, though he was to blame for me needing a new rug, didn’t see it as his responsibility to pay the difference. Anyway, worst experience ever!!!

I bought this companies Halfoff depot deal for carpet cleaning and had a horrible experience. It seems like they tell you one thing on the phone and another thing when they show up. The technician Jeff who claimed to be the owner has horrible sense of customer service and does not know jack about running a business. Beware doing any business with these guys.

I bought the Half-​Off Depot, 5 rooms plus one hallway carpet cleaning. When David (I think that was his name) arrived, he informed me he was a private contractor with APR. I have a three story town home. I informed him that the two stairways, three bedrooms, and one hallway were the rooms to be cleaned. He told me that it normally is an additional charge for stairways. I informed him when I booked the appointment, I made the scheduler aware of the rooms being cleaned and was not told there would be another charge. David said he doesn’t get paid enough to the stairs, but he wasn’t going to argue with me and called Jeff, the owner of APR. I personally spoke with Jeff and told him of the situation. He just asked to speak with the contractor again. He cleaned the stairs. However, I am not happy with the service that was performed. He didn’t move any furniture in my bedroom. Two rooms were empty of any furniture, with the exception of a mattress. I even helped him turn that one up to clean underneath. I am very unhappy with the service. It took him 45 minutes to do this. After looking over my carpet, I don’t feel like he even cleaned the carpet. It looks like he just sprayed it with water and vacuumed it up. I would NOT USE THIS COMPANY!!!

This review relates to carpet cleaning only; I purchased a Groupon for a discounted steam clean and immediately called to schedule an appointment. The coupon must’ve been popular, because I had to schedule the appointment a full month out. It was worth the wait, though!
I wasn’t home to meet the guy who came by, so I can only contest to the fact that he called to let us know he was on his way, showed up during the allotted time and left my carpet in MUCH better shape than it started. My boyfriend said he offered to try and work any pet stains we had on the carpet (for an added charge) but we declined since this was only to tie us over until we can afford fully replacing all the carpet.
When we first moved in a year ago, we had the carpets steam cleaned then — and this company did a much better job than the previous company. A couple stains that had been left from previous owners were cleaned (but not completely removed) by the first company. Atlanta Property Restoration did a great job and left the carpet looking practically perfect (considering it was highly imperfect when they arrived, I’m ecstatic with practically perfect — I knew the stains wouldn’t be removed completely).
I’d use them again (altho, the discounted rate was pretty awesome, I might hesitate to shell out full price if I could avoid it…) and would definitely recommend them for carpets.

BUYER BEWARE! I recently purchased a $ 150 Half Off Depot Voucher for Pressure Washing and could not be more dissatisfied.
I was not able to be present for the washing, but thankfully my boyfriend was. Had he not been my house would have been left with cleaning chemicals all over it, doing who knows what to the paint and structure. In fact, he had to get the washers to unpack their equipment and get them to essentially rewash the entire house. Despite doing so, I can still see streaks today.
On top of that they did not inform me via phone or him when they arrived to remove any plants from my porch. A logical idea yes, but when there are only 2 on the porch, you would think a Customer Service oriented company would make the effort to move. Not Atlanta Property Restoration however. As a result, 2 medium size potted plants have now died, as well as, 2 of my flower boxes and an entire bush that grows alongside of the deck. This does not surprise, as when I came home that evening the entire house smelled of bleach. An experience I have never encountered from other companies (and I do get my house washed each year).
On top of that I had to shell out an additional $ 80 for the porches to be cleaned which was a «discounted» rate. And even though the voucher was suppose to be good for up to 3,000 square feet and a 10×15 concrete patio (one of the 3 exterior porches I have was a 10×15 but wood, and that did not qualify).
I called the company directly to politely share my disappointment and all I got was «Sorry to hear that. I’ll pass that info along to the company.» from the receptionist. Apparently, business is so good for this company despite a volatile economy going the extra mile to retain repeat business is not necessary. That certainly will not be getting mine!