GameStop

Awesome customer service from Bobby!!! Thanks for all your assistance. Had an issue finding a used game, but Bobby went above and beyond to help us out.

Pretty much every time I come here with my son they don’t have what he is looking for in stock.
Service is spotty, the store dark and dingy, major need of overhaul.
The location in Corona is much better, this one not worth coming back to.

Hahaha some of these comments, you guys sound so spoiled!
«I wasn’t greeted?!» Gimme a break, let me lay down the red carpet for you since your the bloody queen of England hahahaha.
I’ve had nothing but great experiences with all the workers here! Last visit I just had little money I could spend and wanted to get my nephew a game, the worker showed my a whole row of used games tht were right under my broke budget and I ended up getting him angry birds which he loves =)
Go buy your video games online if you have such bad social skills. I for one am someone who makes conversation with employees first! Don’t bag on them for your lack of personality lol

Very unprofessional staff. Gum chewing should never be aloud while working especially in customer service. Went to trade in games and a system and the prices they provided continued to decrease in value. I’m not a fan of gaming and being in this game stop made me want to leave even more due to an unprofessional, uncomfortable environment.

I only gave this store one star because I can’t give zero stars… Terrible customer service by only one particular employee, she was the the white dark haired lady. My brother and I were honestly so surprised by the rudeness she carried herself with. I WILL NEVER GO BACK THERE AGAIN!
Although our trip wasn’t all bad one of there employees was pretty friendly and helpful. Unfortunately he had to go on a break and left us to deal with the lady.

Customer service here is a hit or miss. I’ve been coming to this location for many years now and never had any consistency in customer service.
All of my best experiences here are usually with Daniel. He’s super helpful, funny, and makes time for you (even if he ISN’T on the clock). It feels like I’m buying games from a friend whenever he’s there. I was super on the fence about buying a certain Wii U bundle but he went over pros and cons with me and I ended up buying it based on what he said.
That being said, a couple of employees here are real D-​bags and don’t seem to give a rats ass about you or your concerns. They pretty much just want you in and out. I usually just walk out and visit some other time when they are around.
The store itself is pretty small (compared to some others) but it’s clean, has a decent amount of displays for demos, and has a decent selection of games.
Sometimes they get preorders messed up which frustrates the heck out of me. It’s happened multiple times, and they always have me go to the Lincoln store to pick up a game due to their error.
So, gamestop and it’s employees would be rated a 3 from me but since they hired the awesome Daniel I’ll bump it to a 4!

Iv been coming to this place for some time now, I try to avoid it if possible tho… Just can’t stand the staff, usually rude. Thy hound you to get a power ups pro card, after iv said no thank you like 3 times… One employee seemed to try to make me feel stupid for not ever trading in my old games… Why would I ?!? It’s a rip off! I would rather just sell my own shit on eBay and get more for it thn GameStop would give me… Bottom line is I only come here to pre order new games… Mostly for the preorder bonuses…

This review is based on the midnight release of Destiny, the biggest game release of 2014!!! With Bungies new anticipated game the store manager should expect a huge, I mean a huge midnight release turnout. I get to the store at 6pm to pay off my game and to reserve my group line so that I don’t have to wait in line. Even the store clerk told me I’m Group #1 which I would have been the second person to get the game at the midnight release. They told me I can go home chill relax and not worry about the line. Told me to come back at 11:30pl for the raffle. I was ok cool, I done this before with COD release and it was organize. I get to gamestop at 1130 and the store clerk tells me they’re not lining up by Groups no more, they somehow mess up. How can you mess something like this? What do I get just a sorry sir? So I went from reserving my 2^nd spot in line all the way to 80 something. Whatever manager ran this operation needs training and is not suited to be a manager. How can this not be fix? This really made me upset to where next time I but games I will be starting to invest my gaming money into Best Buy. The have much better deals but I was always faithful to gamestop. After tonight’s screw up, not no more! This gamestop in Norco is now a joke, poor management operation. I wasn’t even at least offered a poster!!!

This is the gamestop that fixed the problems i had with my power up rewards account. I can’t give five stars because gamestop messed it up in the first place, but this is the store with the employees that actually love games and try their best for the customers. IDK about the managers here, but the staff will bend over backwards to help you. They can get busy, and you could waste a lot of time if they don’t have what you’re looking for, so call before you go.

I’ve been going here for quite a long time… No matter who works here, they always have the associates that have a passion for gaming; they are aware of upcoming events, games, product knowledge and above all relating to the customer
Usually only two associates available so if it gets packed your S.O.L. For tips or info
If they do not carry the game or any kind of product in store, they will either hold it for you at the neighbor store or get it shipped to your store and call you when it has arrived
If they absolute can’t help you with getting your product, the associates are very knowledgeable and will offer alternative ideas that will help you what you want
Good place to go

The bf and I just moved to southern Cali and were glad to see a Game Stop so close to us. We found it by chance on Saturday and went right in to find a game to pass the time. There was just one employee and she was just talking to another guy that had already made his purchase. She didn’t greet us or even acknowledge us. We went to pay and she was still chatting away. We waited for quite a bit till the guy was done very obviously flirting with her. We paid, got home, popped the game in and it was very boring. We went in today to return it, and turns out they close at 8. There was NOBODY there and the manager stopped us in the middle of the store and said WHAT DID YOU NEED? WE ARE CLOSING IN ONE MINUTE. I looked at my phone and it was 7:57. My bf told him we just wanted to make a return. And he was like UM… OK…WELL LIKE I SAID WE ARE CLOSING IN LIKE ONE MINUTE SOOO… My bf again repeated we just needed a quick return. It wasn’t 8:00p.m!!! He asked my bf if he could take a look at our receipt. The receipt said my bf had 5 days to return the game, so the guy said OH, YOU KNOW WHAT? COME BACK ANOTHER DAY. IT’S OKAY. IT’S CUZ WE ARE CLOSING IN ONE MINUTE. And each time he’d tell us that, he would look at his watch. Wow. I felt so awkward and unwelcome. We would have been done with our return if only he would shut up and let us get to it. I told my bf JUST RETURN IT. My bf went to the counter, the girl did the return in literally ONE minute and we walked out. Never coming here again. So so rude, unprofessional and made us feel so uncomfortable while he was trying to kick us out. Wish I would have read the reviews before I came in here. Please go somewhere else and avoid yourself the horrible experience.

The workers were very helpful and knowledgable! I went in to this location on Thursday to turn my xbox 360 in for credit. Not only did the service rock but the employees did everything they could to make sure I got the most out of my trade in! I will definitely be back in for all of my gaming needs!

Worst game stop ever. There is only one competent employee, if she’s not working when I go in I turn around and leave… I’ve gotten wrong answers numerous times and have had to wait to get the crappy answers. Choose another location if you have to go to a game stop

I didn’t even talk to anyone about what I needed. I waited for 15 minutes, no greeting, no «I’ll be with you shortly», nothing. There were two people working, the lazy manager couldn’t come out of the back for more than two seconds to help his struggling employee, and when he did, he was nothing but frustrated and snappy with her. Get it together game stop!