T-Mobile

While the people are nice some are scammers I was told the tablet sale was 150 turns out that was a like I am paying over 400 for it the guy also told me because I had been with t mobile for so long I qualify for 200 worth of product (if it sounds to good to be true it probably is) turns out the stuff is added to you monthly bill I will never buy another thing out that store you can everything of ebay for far less

It’s always a pleasure coming into this location. They have honest employees with great customer service. More than likely they’ll be able to answer every question you throw at them If they don’t know the answer they will personally call customer service (which happens to always go through a bit quicker at stores) and make sure they get the answer. Great location!

My mom has a prepaid phone plan with T-​Mobile. She has been using my dad’s old smartphone and hates it. So I gave her my old iPhone 4s that was unlocked to use. We’ve been meaning to get her SIM card switched because they are different sizes but all the stores have been telling us it’s a $ 10 charge.
Today I called a different location and they said it’s now $ 15. I came in because regardless of the price, we still need a new SIM card. Borjan was eager to help, quick and didn’t charge me a cent. Great customer service and the other workers were friendly too (:

Too bad I don’t have an option for ZERO STARS because my experience was unforgivable. I went in sometime ago with my mom, who is not fluent in English (We needed to upgrade phones and renew our contract). I spoke with a young girl on the floor who was friendly at first and then while I’m translating for my mom, she flat out talks smack about me to her coworker. While I was translating, she turned to a nearby employee and whispered,” this is such a drag, just speak English. what is this” and rolled her eyes with a grin to her coworker. I confronted her on the spot and she denied saying anything! I immediately asked for a manager, who conveniently wasn’t there. I called the next day and spoke to the manager who then apologized. Not only did they lose a customer, but also respect. I hope this employee grows up.

The picture of this location is incorrect. This location is on Golf Rd, next to Chipotle and in front of Wal-​Mart.
T-​Mobile was (still is?) running a 4 lines for $ 100 promotion that was perfect for people in my family but I was worried about porting over 4 numbers from Verizon all at once. I had a very difficult time years ago with the process so I was expecting the worst. Thankfully, with the help of the knowledgeable staff, everything went smoothly! They were really patient with me and were happy to answer all my questions. I unintentionally threw them a curveball by trying to port over a Google Voice number and they even handled that really well, even though that was their first time doing it. Everyone seemed to be on the same page and no one was confused on the details of the plan and what my charges would be. I was convinced there would be hidden fees but the representative assured me there were none and showed me a breakdown of the charges to expect. I received my first bill last week with no surprises.
T-mobile’s coverage has improved dramatically in my area and if it wasn’t for my unlimited data plan on Verizon I would switch over and I would go to this store to do it.
I highly recommend this store if you’re looking to switch to T-​mobile

I had to write a review for this store, too bad I forgot the guys name who helped me. Right when I walked into the store I was greeted and helped right away not only was the guy helpful but he made conversation and told me everything I need to know. He was very friendly and very helpful I will make sure to make this the only T-​Mobile store I ever go to.

I am shockingly surprised that my first Unilocal 5-​Star rating is going to a cell phone chain.
I happened to visit the T-​mobile store during their «All Smartphones Free» promotion. There was a line within the store and 6 employees trying to handle the customer load. They did a great job of acknowledging the long wait by glancing over and smiling at your rather than avoid eye contact.
Specifically, the manager, Eric, will go out of his way to make certain you are thoroughly satisfied with your purchase. He will actually show you ways in which you can save money on your plan by noticing trends in your usage habits. He is devoted to making your experience as transparent as possible.
I would go out of my way to come to this particular T-​mobile store for any and all of my cellular needs (except accessories cuz those are definitely cheaper online).