Sprint Store

We had a wonderful experience switching to Sprint. Excellent customer service is hard to come by and the sales staff here surpasses your expectations! While waiting our turn, I watched the sales staff interact with many different «colorful» personalities. Jessica treated all of her customers equally, with patience and respect, while always managing to give a GENIUNE smile. She was extremely helpful and sweet, even going as far as to give our three year old a snack while we finished our transaction! She is very knowledgeable about the way the plans work and helped customize a deal that fit better into our budget than Verizon. We were there well past closing and neither Jessica or Rosie complained. By far our favorite experience at a cell phone store ever!

This store have a great employee, me and my husband went there to upgrade his phone, so we met pretty girl Jessica over there, she was really helpful, she explained all our old and new payments, and did find discount what my husbands company have with sprint, she knows her job really well, and we were so happy that we met her.
For so long time to use the sprint we didn’t know, there is many good options and plans what can use customers but not all employees can explain all of them, We had pretty bad experience with other store on devon/​Lincoln, now we know where to go.

Great experience ! Awesome customer service ! Thanks, Melisa and the other rep who helped her. The store open at 10am but, I showed up at 9:56am and they let me in anyway. 3 phones upgrades in 75 mins. It was less than 75 mins that because my wife and friend can’t seem to decide which phone. I spent about 20 mins on the phone asking them which phone they wanted. They were patient with me and waited. They told me about all the special promotions and deals. She helped me go with the best route and got the best deals with accessories. I upgraded to a iPhone 6S GOLD, Wife got the S6 GOLD, and my friend got the 6S PINK. She explained everything very thoroughly and made sure I understood. Everything was done on a tablet so, it was fast and simple. She clean and place 2 of the phones into the LifeProof cases. No problem whatsoever ! Highly recommend her and her wingman rep.

If this review was solely for Sprint, I’d give it one star. If I could review the customer service rep who helped me, she would get 5 stars.
I came to this Sprint store from the one on Devon. The one on Devon has the worse customer service I’ve ever encountered.
The Sprint store in Niles is cleaner and not as busy and the 2 reps that were there last Sunday were lovely. I was helped by Sarah, who had the patience of a saint. We had to deal with the company over the phone, and that was a nightmare, as we kept being put on hold and disconnected.
Sarah did her best to help me, never lost her cool and kept her sense of humor for the entire 3 hours I was stuck at the store.
As for Sprint, I would have left if they didn’t trap me with their contract on a phone so crummy I was forced to pay off and exchange. As it was, if you must continue with them, go to Niles and look for Sarah!

I have worked with Sonia and she was wonderful. Very knowledgeable and very kind. I enjoy going to this location to see her.

I couldn’t begin to write this review after I had just dealt with this store. So, I’m writing this months later. I had one of the worst customer service experiences ever with this store. I have been a customer of Sprint/​Nextel for nearly 13 years, you would think that they would try to retain good customers, not treat them terribly. First of all, my friend and I waited for nearly an hour to get service. Then, the clerk who helped me purchase the iPhone 6 barely spoke to me, as he was only interested in trying to talk to my friend about sports and pop culture. When I am spending hundreds of dollars on a new device I like to be acknowledged and given information on the device. The next day I called because I realized in all of the confusion the day before that there was miscommunication in which device I had selected. The person I spoke with on the phone was so incredibly rude and awful that I got off the phone sobbing. Again, as a customer of Sprint for nearly 13 years I cannot state enough. DO NOT GO TO THIS STORE!

This is by far the worst Sprint store to shop at. Management is rude and lacks customer service skills. I left today so mad that it made me want to drop Sprint all together. Brought my mother to this location so she could check out the new Iphone 6 plus. Unfortunately the manager really doesn’t like customers and wouldn’t show my mom the phone the way it was intended to be held. I asked the manager if he could remove the anti theft contraption, so she could hold phone in her hand. This would be her 1^st smartphone and she wanted to see how it fit in her hand before placing the order. My mother is a small person so she really needed to hold the device. Manager refused and made angry face towards us. This is when we decided to leave before hearing the manager yell across the store «hopefully you’ll have a better day». Our day was great till we dealt with him! Really poor service when the manager says it like a jerk. I really don’t need an attitude towards us! I’ve been a Sprint customer for fourteen years and my mom for at least 10 years. I did call Sprint to complain and yes they said I was correct. The problem is this is not a Sprint corporate store, but a third-​party store that does whatever they please! What a waste of time! Went to Best Buy across the street and it was no problem to let my mother hold the phone. Too bad Best Buy had none in stock for sale. If they did it would of been a done deal.
If Sprint believes this kind of attitude is acceptable then this location is doomed! Would of gave zero stars if Unilocal offered it.

I thought sprint had the cheapest 4G service. And as the saying goes, I got what I paid for. And it really isn’t the cheapest 4G.
On my last visit, I was met by a snarky employee, after trying to get added to my partners framily plan. He gave vague answers as to why I did not qualify. I tried asking for specific reasons, which he gave me the option to pay the $ 350 early termination fee, and change my number. Very sarcastic, rude and uncalled for.
T-​Mobile is paying your early termination fees, if you feel like sprint isn’t all it’s cracked up to be. Just so you know

Not the Sprint store you want to visit. The service center just Googles your problem on the spot and reads the answers but doesn’t actually seem to know much about any of the devices. Common answer is «we can ship it out for you, we haven’t heard of this issue.»
Unfortunately, it doesn’t end there. For obvious and understandable reasons, they really push for customers to join the Framily Plans of Spring ’14, which is fine (that’s their job), but they go a bit far because they lie about the fact that you’re allowed to renew your previous contract. They’ll do anything to be sure you think you need to sign up for anything but your previous plan. At the moment, you’re allowed to resign your old plan but the employees and especially the manager try to lie and act like it’s not possible. Just call customer service and all of a sudden their policies change right on the spot. You’ll need to deal with his attitude for the remainder of the visit but it’s worth it considering you’re the customer.
Finally, prepare yourself and become educated on what you WANT and NEED. During my visit, my brother and I, who are both quite tech savvy and understand the way each major carrier works, witnessed the employees totally screwing over a young couple who thought they were receiving a great deal. The guy said he used only 50mb of data a month, at most, so they gladly signed him up for a 5gb plan…“just in case”. The couple ended up walking out the door having to pay a nice ~$ 50 a month more than they needed to.
Recommend going to a store with decent employees and someone who knows how to run a store honestly.
UPDATE: Left Sprint for T-​Mobile shorty after those few visits. Best decision I’ve made in months.

I visited this store THREE times. The first two times the service was horrible but the third time it was inexcusable. First time I was completely ignored by staff even though I made it obvious I was interested in buying a phone. I ended up walking out and getting my phone online. I returned to activate the phone and was again completely ignored for the first half hour I was there. After activating my phone the assistant manager signed me up for a training session and even entered the appointment into my phone. I showed up to find the store closed. I waited until someone showed up and was told that there would be no training that day and I could sign up again next month. Really? No apology, no explanation; just turned away. I’m hostage to Sprint for the next two years and then I am out!

I checked out this Sprint store months ago while I was still with Sprint. I went in with an open mind and was just looking to gather some knowledge.
Mark S. was the associate that I was talking to at the time. This review is solely to compliment him on his knowledge of both android and iphones. He had an answer for every question I had asked him and even provided some interesting points about the different phones.
Although I am no longer with Sprint, if you choose this sprint store definitely look for Mark.