Sears Auto Center

Their core service values are respect, involvement, guarantee, honesty, and trust. I couldn’t find not even one thing they are doing right here.
I had a punctured tire and if this wasn’t the only place with a tire I needed, I would not have come here and does not have any desire to come back.

Well, I know I said I’d never return to this place but… my check engine light pooped on and I was here anyway so I figured I’d have em diagnose for me and IF it was minor, fix it.
The guy says «Diagnostic Fee of $ 79.99»… um… NO THANK YOU when autozone will diagnose FREE! Turns out its an air filter which they happily replaced even! Thank you Autozone!

Extremely rude service. Technicians seem pretty cool but some some short bald headed Hispanic guy acts like he owns the place. Doesnt greet customers. You walk in and just tells you what do you want. Looks pissed off when customers walk in. Im glad I was taken care of by someone else who was way more polite. I deal with customers everyday and know how to handle customers for the need of the business.

I had two issues in 10days. I had a tire mileage warranty problem with Michelin tires (good luck figuring that out on your own) and a defective battery cell. Both resolved under warranty and quickly at Sears Auto. Ask for Jaintilal

My car was overheating and was worried I’d need a new thermostat. I brought it in and was promptly taken care of. Within 2 hours I got a call from them telling me it just needed coolant. They pressure tested the cooling system to test for leaks and found none. They said they needed extra time to run the car to make sure it was fixed before giving it back to me. I got great friendly service from service-​writer named Val and from a mechanic named Sylvester. Both were friendly and honest.

I haven’t had any issues with rude staff, the staff has always been polite with me. I mostly just go here for tires and most of the time have trusted their recommendations. The last trip there, they at first recommended to replace all my tires, based on wear… But when I pointed out 2 were replaced not long ago by them, after looking it up on their computer, they said never mind just replace 2 of the tires. Hmmm it’s tough to find a trustworthy shop, seems like everywhere you go they try to sell you unnecessary work.

Staff was so rude! I went for a flat tire repair. They charged an arm and a leg for a new tire and THREW MY SPARE IN MY TRUNK instead of putting it back where it goes. The last place I had a flat fixed, they filled my other tires and filled my windshield washer fluid-​not here! I had to go to the gas station the next day to fill my tires (on the coldest day of the year).

Worst place to go for auto service. Staff is rude. Bought 4 new Bridgestone tires recommended by staff, 20k miles later one goes bad, I’m charged a 90 prorated fee for a new one, 10k miles after that two more go bad now they tell me i bought cheap tires and «you got what you paid for». After a 2 hour wait that was supposed to be 30 minutes I’m driving away with 4 mismatched tires that cost more than having bought 4 new ones. Hazard warranty is a joke and so are the guys that work here.

Please do not go here. I had my tires balanced at this location and the worker did not put all 5 screws back on my tires. I was driving on the highway my car tire was making a lot of noise. Immediately pulled over of the highway and went to a local mechanic and saw that 3 bolts were missing. I could have got into a really bad car accident. These guys are idiots, dont go to sears for your auto needs. Thank God i am okay.

Came in because I seen tires online for $ 53 and they were aware I seen them online when I arrived because I told them. I then get charged $ 73 a tire because thats the in store price. Why would anyone order tires online to get them delivered to a store that already has 8 IN STOCK? Everything was supposed to cost no more than $ 300 for everything, labor balance, disposal fee’s The imbecile at the front counter asked me if I wanted an extended warranty on the tires to which I declined and I specifically said I was going to be selling the car soon so I did not need nor want the warranty. I am handed a work order afterwards and told to put my «Hancock» here to which I signed. I leave and return 3 hours later to be handed a bill of $ 538! The break down is that they charged me $ 20 extra for each tire because thats the internet price, they put the extended warranty that I completely said no to, they charged $ 85 for an alignment that I was never asked about nor was it recommended by the vermin that work there. However seeing that he typed ‘recommended alignment’ on the work order that I signed it was done anyway. So if they ask you if you want something and your response is NO. They’ll mark it down as a YES. They type things on the work order of ‘recommend service’ instead of just telling it to your face because they know most people will sign off on it without looking it completely over. I don’t even want to get into the excuses they were coming up with. It was like I was in the twilight zone. This is the absolute worst auto related episode I’ve ever had. If you’re crazy enough to take your car here for anything, make sure you read the work order before you sign it because they will put things on you did not want and then type ‘recommended service’ you were NOT TOLD verbally. You will then be crap out of luck because like they said «you signed off on it»
On the work order they could easily type in that you should bite the pillow because they’re going in dry…
It could happen to you. As long as you «sign off on it»
Stay far far away. Absolute scumbags!!!

Slow service. They push for services that are not necessary. Wait time longer than told. Been here four times, will not be back ever again.

Trust most of the other reviews here — this place is just plain awful. Bush-​league. I wish Unilocal allowed for 0 stars — or even negative stars.
I went in to have one thing done: I hit a pothole, popped my tire and needed it replaced. They first quoted me a rather large amount to order the tire itself. I ordered it through
and saved myself just over $ 50 total for that.
I made a mistake in coming back to have them put the new tire on my wheel and install it back onto my car (I had been driving on a spare). It didn’t cost very much (around $ 30 to mount, install and balance) — but the service was terrible.
I drove my car into the bay, parked it, and stepped out — with my pregnant wife. Immediately, the teenagers working at that place started yelling towards each other — obscenely. There were two other customers in the bay (besides myself and my wife) — and they were dropping f-​bombs and cussing each other out like a bunch of wild animals. The managers weren’t much better as they started yelling at each other for some unknown reason — all in front of customers.
Regardless, I dropped the car off and they called me about 30 minutes later to pick it up. I pretty much paid, grabbed my keys and wanted to take off. The kid who worked on my car told me my tire pressure light was still on because: «You gotta drive the car for 15 miles before that goes off — and I didn’t feel like driving your car for 15 miles». First — I wouldn’t want him even sitting in the car for 15 minutes — second — this is complete and utter BS. I’ve had the car for 7 years — as soon as you fill the tires up to the right pressure, the sensor goes off. Done deal. But — I didn’t want to be there any more so I figured I’d just stop at a gas station and do it myself — seeing as it would be done right. The tire they JUST INSTALLED — was 10 PSI below what it should have been. That’s just about 30% less air than should have been in it. Every single tire was low on pressure — and these putzes didn’t do much as check the pressure.
Also, the tire they just installed — no valve cap. I had to take it off of my spare. And as you might expect, my wheel was scratched. When I opened my trunk to get to the spare, I also noticed that they had cracked the styrofoam piece that held the spare in place. 7 years I’ve had this car — multiple tires replaced — never had this problem. 30 minutes at this «Auto Center», and it’s broken.
This place employs a bunch of uneducated, filthy-​mouthed buffoons — and the managers are just as buffoonish. Just do yourself a favor and stay away. 30 minutes = scratched wheel, missing valve stem cap, broken spare tire holster, and the SIMPLEST of tasks was screwed up — improper air pressure. A monkey can be trained to do a better job.

I went to get an oil change and was pleasantly surprised.
Knowledgeable staff
Quick Service
Reasonably priced
Rewards program
Great Job
Will be taking my car here in the future.

I brought my car in at 5:30 PM for an oil change. The manager gave me a $ 10 discount because they don’t accept competitor coupons & told me 45 minutes for my car. There were two other cars there at the time having major car repair done, so I didn’t think any of it. 30 minutes go by and my car hasn’t moved from the first bay it was parked in where they check the alignment (up charge). 30 minutes after that they move it to a second bay where they start doing some work on the tires. I couldn’t find the manager anywhere to ask what was going on. Long story short, my car sat in the 2^nd bay for the tires for an hour and then it was brought down to be moved to a 3^rd bay where they FINALLY changed the oil and that took 30 minutes. I waited and waited until I decided to go looking around the (now closed and locked) store, yelling «HELLO!» as I was all alone in there. A guy came surprised out of the back and had to go digging for my keys and work order. At 8:05 PM I was finally checked out and the manager had left shortly after 6 PM. NEVER AGAIN.

We were bamboozled into buying brakes when we only arrived for a battery! First they check every car for alignment upon entering the garage, looking for the up charge. Then they did the brakes, however they omitted one lug nut on each wheel! I had to go back a year later for the brakes squealing and they were unable to fix it. Horrible customer service, disorganized and unprofessional operation. I have a maintenance background and these guys are definitely not focused on the customer!

They changed the price from what they quoted me. They said my car would be done by 4:30, wasn’t done until 6:30. Horrible customer service and very very untrustworthy!

Read the work order before you sign and have them start the work.
I wanted 4 specific tires — they gave me an upgrade for the same price. I reviewed the charges on the phone, went there, and in person reviewed the charges — very specifically asking «and that’s it… That’s all I’ll be charged for?» they said yeah. (Tires, balancing/​installation fee, disposal fee and tax) Offered to pay first, «pay when it’s done»
Once the work is done, I go to pay and there’s an $ 59.99 charge for alignment! I tell them I didn’t ask for alignment — He shows me my signature on the legal pad size thing I signed when I left the car. He gets the manager — (the guy I talked to before was also «a manager» and was now unavailable). This manager offers to put the car back up on the rack and put the alignment back where it was (great way to run a business — double your work and aggravate the customer (who’s motto is that?)). (if I had the time I would have done it) After a long, polite stand-​off he offers to reduce the charges, (but I can’t reconcile what he said with what he did. so I’ll spare you that weirdness)
So, I went there thinking I was going to save $ 75 on the purchase, but ended up spending $ 53.34 more than we agreed to on the phone.
So just be ready for the old switch-​eroo and read your work order.

Don’t go there!
* Reason 1: Their website says store hours on Sat till 7pm. I reached there 10 after 6 and store was closed. The hours written on the door said Sat till 6pm
* Reason 2: I ordered tires online (Installation was FREE), and unchecked the alignment option ($ 79.99). My garage guy does it for 50 $. I learnt when I reached there to have my tires installed that they cannot mount tires unless you have them aligned/​balanced thru them. When I asked why it was not mentioned on their website, they did not have an answer
* Reason 3: The manager is non-​professional. He was answering my questions while talking to someone over his cell
I gave them 1 star because they let me pick up tires after 6pm Sat when I requested the technicians standing outside smoking.
Overall, horrible experience.

Don’t get anything other than an oil change. It’s a total rip off scam. I had my alignment done and had to have it re-​done 2 months later because it’s wasn’t done properly the first time. I had a different car in and they failed to notice one of my tires had a nail in it and 2 others were totally shot. And the light indicating a tire had an issue was on!

Get your oil done here, its quick because nobody come here