Sears

I purchased the Ty Pennington Style Jefferson 3 Piece Cushion Bistro Set online and chose in-​store pick up from the Niles location. I waited until receiving the «ready for pick up» email, then my husband went to pick it up. When he got there, he had to wait and they kept saying they couldn’t find the item and that it was not there. He waited and waited and they never ended up finding it. The set is no longer available anywhere else and now I’m out of luck because other stores are out of this seasonal item as well. I received a refund but that doesn’t do me any good if I can’t find another item. I believe Sears should locate the item wherever it is available and have it shipped to me at this point (at the price I paid for it at the time). I purchased the item when it was $ 199.97 and now it’s $ 249.97. It has been a very frustrating experience to say the least.

It’s unfortunate I have to give the store a low mark. All they did is let me buy an under counter dishwasher for my new remodeled kitchen. It went downhill after that. The first unit was defective confirmed by Sears Repair. The machine wasn’t even 30 days at my house. Repair told me to go back to the store, tell them i wanted a replacement for the defective machine. The store associate dialed up Sears Solutions told them I needed a warranty replacement. The Solutions rep was rude and insisted that Sears would not install the replacement unit for free and that I had to pay for the install and since I had a repair contract, if anything like this happened again, everything would be covered. Wow, did she know her job or what? I paid for the install. They sent out one of their contractors, who actually drilled the dishwasher legs into my brand new oak floor. No, not the anti-​tilt legs, but the actual adjustable legs connected to the dishwasher! He said that was normal and that he did that all the time. The reason he did that was because the dishwasher heeved when he turned it on. Well he only put 2 little top mount screws to hold it in, and neglected to use the side mount screws. In addition, he didn’t put a pan or anything under the water lines when he did the replacement. A few hours after he left, I noticed my cabinet mat was all wet, and underneath pools of water everywhere that made the veneer bubble. In addition, the dishwasher door doesn’t open, the toe kick is about 3 inches in from the cabinet base boards and it’s still sitting there like a wedge of cheese. 15 days have gone by and after hours of useless unproductive conversations with Sears Solutions a damage claim was finally filed. The contractor, however, did not file a damage claim with his carrier, and now I am left to deal with him direct. He said drilling the actual legs of the dishwasher into the floor is common. He also said that sometimes the toe kick of the dishwasher won’t line up the toe kicks of the base cabinets. I told him the original machine did. He had an answer for everything. I have yet to see in any dishwasher installation manual, no matter what brand, drill the legs into the floor and he had an answer for that too. Sears said they would pay for the damage and for my contractor to install a replacement unit, and credited me for the installation charge. However their contractor is going to come to my house to take photos of the damage and document everything. I was told by Sears to get an estimate from my contractor on the cost to repair the floor and the sink base cabinet. Whatever the contractor didn’t pay they would pay the difference. That’s where it stands. My big problem is that my contractor doesn’t want to get involved. My mistake was listening to the Sears Solutions idiot who insisted that I had to pay for the install of the warranty replacement. I really doubt I will buy anything from Sears ever again. This is incompetence at it’s best. The contractor says he’s been installing for Sears for 30 years. That means nothing to me except for 30 years he has been making the same mistakes. Sears has no budget for field supervisors, maybe the executives are hording all of the money. That can only last so long because when they have no customers left they will have no money. Big is not better!