Regency Rehabilitation Center

I believe NO nursing home is good. But, this one takes the cake of horrible. My family member is currently on hospice and is significantly declining as the days and nights go by. I’ve been calling every night to get up dates and no answer. Now when I got through I asked to speak to a nurse and I inform her can you please take her vitals now that I have reached you since I have been calling since 1 am and there was no answer until you were paged. She puts me on hold and supposedly goes and does it. She comes back and tells me it’s getting low ¹⁰⁰⁄₆₀ and cold to touch. I told her ok I’m going to inform my other family members. I tell my family members they go down there mind you it’s 5:30am and she tells them NO she’s fine her BP was 160. Wtf?! You just stated on the phone ¹⁰⁰⁄₆₀ vitals were slowly dropping and she’s cold to touch. Get it the fuck together already. Then they couldn’t answer all night again this is every night are you sleeping on the job or what?! Then, they are giving wrong medication and improperly dispensing it. So I wonder what the other patients are being given. Then it’s like a problem to call and ask about our family member at 2:35am. That’s sad. This place is either a front or something else. Just horrible.
2.(problem) they firmly believe in the HIPPA law supposedly why is the patient who is next to ours when the doctor came into check her screaming to the family on her diagnosis of having pneumonia and dying. The family passed their phone to her so she can speak to the family member on the phone. As she started to speak to her she came on our side of the room to speak to them yelling. I go look you cluck of a doctor your violating the HIPPA law by passing out info to other people. Take your screaming ignorant ass somewhere else to talk. The CNAs like to pass out info regarding the patients.
3. (Problem) I hear the way some of these employees talk to these helpless patients and its crazy. They are disrespected and treated as animals. This woman needed to use the restroom so bad and told her you need to wait. Seriously, the woman’s on dialysis and to have her wait.
4. (Problem) we timed to see how long it’d take for them to realize my family members neighbor was to get checked after using the restroom. Mind you we told the Director of Nursing Erick when he popped his head in she used the restroom you can smell it. We timed from after that time 45mins still NO cleaning her. Till I seen a CNA and said Hey no ones came in to check her or change her she used number 2.
5.(problem) they claim to help feed the patients. Never seen it.
6.(huge problem) Saturday May 3^rd they had an Ice Cream social for their residents and family. We received ours went to go sit at a table as were half way through I bite down on something hard. Sure enough it was something black and it was plastic wtf?! Are you serious mind you I was feeding some of the ice cream to my one year old. Smh just horrible. I brought it to their attention heard nothing back about it. Just continue serve of I’ve cream. All other CNAs are lazy but Alvin and
Barbra she is thee best very polite calm and courteous and takes her time with each and every patient to the point where she even stays later. Don’t let this remodeled facility fool. Do more research and please go else where.

Magnolia D’s comments are odd. My Mother– In Law in there and I have found the staff very helpful, very engaged and she is happy too. Let’s face it they have a hard job to do and with a variety of different — needing patients. We have been very happy with the care and family has been please too — there are 10 siblings in this family and all have had nothing but good things to say.

My mother moved here in July 2012 and will live here until the end of October. I am counting the days until we can remove her from their care. If you judge a nursing home on it’s decorating, The Regency will get high marks. Having spent millions recently to sugar coat the appearance of the first floor, which of course, is the high point of your tour… they have excellent appeal. But when your loved one lives here, be careful.
In the short time my Mother has been there… she has had the need for extensive dental work due to ulcers in her mouth because the staff was not removing or cleaning her dentures for the first month. Those were treated with FOUR visits to a dentist over a month’s time at a cost to us of $ 840.00. She has lost 9 pounds (on a 125 lb frame, that is disturbing) because the food is so terrible. She has had TWO urinary tract infections because she is not kept clean, and as a result now is wearing diapers (which she wasn’t months ago). As per her previous doctor’s orders her bed was to be kept at a 45 degree angle at all times, and 9 times out of then when we’d arrive, it’d be flat (even though we have posted signs in her room to help educated nurses and CNA’s not to lower her bed.) She has 3 lung diseases that we have managed for 5 years, and we have never had a problem before, but she just recovered from a serious pneumonia-​related lung infection, which was only treated because we insisted the doctor look at her after days of coughing. And on one occasion, I saw two roaches in her room. We literally, just saw another as of this writing!
All of the care we needed for her was something that was promised to us when we entrusted our mother into their facility. But getting them to do dental care, breathing treatments… etc. only came about as a result of two meetings with management and nursing staff, where we were made to feel like pains-​in-​the-​you know what. The administrator rules by intimidation, and that does not work with my family.
AND OUR MOTHER HAS BEEN PRIVATE PAY ALL THIS TIME to the tune of thousands per month… and after being there 2 months, her daily rate increased.
Their tour-​guides brag that no resident is left in their rooms, that they’ll get them involved in activities, they’ll go on outings… etc. But despite their promises, our Mother was in bed 95% of the time when we arrived no matter what time of the day. And the other times, she was put in a wheelchair to sit in the hallway.
We have been able to have a family member with our mother everyday she lived there and kept a daily log of her care. We know that they did not deliver the many medical practices she needed, and told us was delivered.
Many people on the staff are dedicated and hardworking, and we are not critical of the devoted people who truly do the best they can. The management seems to be the problem.
I shutter to think what happens to their residents who cannot have an advocate that watches out for them. And while no nursing home is perfect… The Regency should work harder to follow through with their promises. Or change the tour.
I have come to love many of the residents there and we will miss them when we move her in a few weeks… many of them are ‘still there’ and do not deserve to be overlooked, ignored and emotionally neglected.

My dad spent his final week here before he passed away. Because of this short time that he stayed at Regency, I honestly cannot rate them better or worse from my own limited first-​hand experience. At the same time, I cannot complain about them either or have anything negative to say about them. My dad was already in a deteriorating state when we brought him here and probably would not have lasted that much longer at home.
Regency is on Milwaukee Ave. right on the edge of Niles & the Chicago border, literally across the street. It’s a mainstay in the area for decades. During my dad’s stay, full-​fledged remodeling was underway, making each floor look more elegant and more home-​like rather than institutional like many places of the sort.
I met with Scott, the admissions director and he was both helpful and informative with helping me get my dad moved in on short notice. I met him to sign the paperwork and write a check for the first month’s stay. As for as costs,
Regency is not the most expensive nor is it the cheapest, but it is a good one. We went here first because of past experience, since my wife’s grandmother spent the last 13 years of her life at Regency, reaching an age of 103.
The staff I met were helpful as well. A cheerful Russian guy took care of my dad and even gave him a shave just days before he passed away. The guy able to speak Polish and some Ukrainian so I was able to talk to him about my dad’s state of being.
Yes, there is that «old folks home» smell on the floor my dad was staying at, but the floors were shiny and clean and the rooms looked orderly. Still, it was depressing to walk through a place and see frail-​looking people sitting, unaware of their surroundings or engaging in mindless activities slumped in wheelchairs or babbling, realizing they once were mothers, fathers, grandparents, or skilled professionals of some sort, now at the end of their own life’s journey here.
The food looked good and the one day I was visiting, I even got a whiff of some really wonderful roast beef cooking for dinner. While I won’t be planning to have dinner here, it certainly smelled appetizing.
Regency also assured me they do full background checks on incoming residents to be sure not to have any criminally mentally ill patients that some less reputable homes have been accused of keeping in recent news.