PetSmart

I came here to purchase a prescription type dry cat food my vet recommended. I found it and put the bag down at the register, and the man working there asked if I had a card. I said no, and he tapped his finger on the ‘Prescription Diet’ logo on the bag of food and said «You need a prescription», and looked at me with a little smirk. I realized what type of food I was buying, but I was confused because you can buy it online without one. I mentioned this, and he just looked at me without responding, which was weird. Finally I said, «Well that’s disappointing, okay, thank you», and again he just stared at me and said, «Yeah you you need a prescription». After the fact I wished I had told him to remove the stick from up his butt! Most people would have at least said I’m sorry about that, but he just stood there staring at me, tapping his finger on the bag and looking at me as if I was trying to illegally obtain narcotics, not freaking cat food for goodness sake. I can’t stand rude employees. Won’t be going back to this location. The store I normally go to in Schaumburg is always great.

My review is for the grooming staff. ABSOLUTELY HORRIBLE! will not return with my little guy ever again. After I saw a groomer hitting a dog with a hair brush I walked out with my little guy. They shaved my puppy and he looked like a rat– I cried– the groomer thought it was funny. I know he did not have any hair balls or knots that would cause her to shave him. I had an appointment at 11AM they didn’t call me till 4:30PM to pick him up. I’m glad I found a humane groomer that only takes one dog at a time and is in and out in an hour. When i asked for a refund they told me I could have store credit to use at the groomers– hello I’m never leaving my dog with you again!
We also have the banfield insurance and cannot wait till that is over and done with. They are always running late and the rooms are not kept clean. It is also very depressing to wait for 40 min and listen to dogs crying that are in cages and workers yelling shut up.

Friendly staff and will stop in to pick up various items for my dog.
However, I would NOT visit their Banfield Clinic. I had a very bad experience with them and needed to rush my dog to the ER due to a bad call on their part.

The staff here is helpful and friendly, but I just wish they would have more lanes open at the checkout. I always end up spending most of my total time in this store waiting at the checkout.

This is the absolute last time I even attempt to set foot into this location. In the past I’ve overlooked the complete incompetence of staff because it was so close to my home and I was popping in for just a second. This time, I obviously interrupted the serious conversation between two employees when I said «excuse me, I have a question.» To which the male employee literally put his finger in my face and said hold on. Mmmmm… Ok… Pretty sure I didn’t sign up for your sass

I had my dog trained at this store. Carmela, the trainer, always asks pet parents if we have any concerns/​questions before every session ends. If there is any issue that was bought up, she takes time to try to solve the problem together. Great experience both for me and my dog.

Stars keep falling for this location.
I hate to repeat what I wrote in my initial review but every time I come here I get depressed and angry.
They have a fair amount of employees scattered throughout the store yet the checkout line seems to always have only 1 lane open. I would say 90% of the time im here and thats about 1 time a week the line is at least 5 – 6 people deep. Some with dogs which im sure makes it even more of a hassle for them waiting around.
I buy crickets once in a while but do everything I can to get them somewhere else since the «large crickets» they have arent large at all.
But to repeat my first and main gripe 1 more time in hopes the manager is reading… HAVE A FEW MORE LANES OPEN.
instead of having 5 employees walking around asking if you need help have 4 with the other on lane 2 or just hire 1 more person because its a real pain waiting there with a bag of dog food wasting my life.
They only have opened another lane when it gets really backed up… ounce of prevention is worth more then a pound of cure… if multiple lanes were always open you wouldnt have the back up problem and most importantly customers can check out with ease instead of writing reviews like this one.
ugh

Aside from the shopping experience (which I do enjoy), I will say that the barber shop is full of associates that have absolutely NO experience in haircutting. One man held my dogs face down while attempting to give him a half-​ass haircut. I treat my dog as if he were my child – so this place upset me greatly (to say the least). My suggestion: for the money that you charge your customers, you should hire quality barbers with experience and passion for what they do.

We took my friend’s dog to this Petsmart several times. The polish ladies really messed him up. They gave him a very short haircut and when we went to pick him up, he was shaking really bad and his ears were bleeding. We took him to the Vet and they ended up paying for his treatment. I have seen that they hired new people and they are actually good at this.

This PetSmart store sold us a guinea pig with seriously ringworm. When I brought the guinea pig to home, he is a little scared so I did not hand/​pet him a lot, only 2 short times. The 3^rd time, in 17 days, I found he has a large area in back with no fur and really seriously skin problem, we didn’t see it because it is covered by fur of nearby area. We were so struggling to bring it back because not sure whether they will treat him or just give him a peace death. Finally I decided to bring him to vet, cost $ 200 first, doctor did culture and called after one week that he do have ring worm. I was so so mad but can do nothing than cleaning all the cages, our whole house, and spend more $$$$$ on medicine. I HATE PETSMART now! They supposed to be expert on pets but they DO lack the professional ethic!

I have had 2 cats taken care of here in the past year and half. We switched over to Banfield Petcare because our usual vet was not helpful and very expensive. Within minutes of taking my cat here I knew the right choice was made. The vet who took care of my Sammy was wonderful with him and with us. She was honest and gave us all the options, pushing more for the less expensive options if we chose to go on with care for our very sick animal. He ended up having lung cancer. He passed away at home during the blizzard of 2011. The vet called to check up on Sammy multiple times and the office sent a lovely card after Sammy’s passing.
Recently, our 16 year old cat suddenly lost use of her hind legs and quarters. She never even felt it when her tail was accidentally stepped on. The wonderful staff here listened to my dad, said we were doing the right thing and helped us relieve my baby’s suffering.
I will recommend this particular Banfield to friends. They were friendly, caring and most importantly knowledgeable about what my cat’s needs were.

I have 2 dogs, a 3 yr old German Shepard & a 10 month old Bermese. Brought them both for their grooming services & everything went fine. WILL USE THEM AGAIN.

I took my dog to get his nails done. He is very scared, and always runs away when someone cuts his nails, unless I am with him. The man at the counter informed me that I was not allowed to be behind the counter while they cut his nails. Sorry Petsmart, but if you won’t allow me to be with my dog for his nail trims, then I don’t trust you. Your competator store always lets me sit with my dog, I go there now. Their grooming staff is kind to the animals and owners.
I foster other dogs, and went in for a pinch collar for one of them. Staff there was very rude when I purchased it. Saying it was hurtful, and cruel and that I should be using a head harness. She knew NOTHING about the dog, and the pinch collar was recommended by a great experianced dog trainer of 20 years. Sorry high school girl, but that was totally wrong advice you gave.
Prices here are high compared to other pet stores. There is a discount store in the same plaza where I picked up a dog dish set for HALF the cost of what petsmart sold it for.

I went in today to get my dog Mong a haircut. I really like the packaging as it grooms hair, cuts nails, and bath. I think its a perfect package for a good price. I personally don’t want my pomeranian to get a cut because pomeranians looks cuter with full hair. However, after the hair cut I was so impressed how neat and well groomed my dog looked after his cut/​bath/​manicure done! The staff who took care of Mong was Angelika and she did a really good job. Yes i’m aware that all dogs looks nice after but i can tell how much care and effort she put on my dog and i can’t thank her enough. Thank you Angelika for making my dog look so neat and well groomed! Defintely will visit again :)

The staff here knows nothing about animals… It’s actually quite sad considering its a pet store

I come here all the time to get my dog a few things here and there. This is a great store with a good amount of food but Id rather go to a few of the other stores around the neighborhood for better food. The only good foods this store carries are Wellness and Blue Brand.
I had my dog trained here for the basic class and it was really good, he really learned a lot and I was even able to teach him more tricks after the class was over. The trainers dont really train your dog, instead they work with you to help YOU train your dog.
I’ve gotten my dog groomed here twice to. The first time they said he did great. The second time I got a really rude phone call when they called me to pick him up. They said he behaved badly and that they needed two people to groom him and that since we used that extra groomer’s time, then next time there will be a special handling fee. and she kind of just kept going on and on and all I could say was «ok…ok…ok». When I show up literally 2 minutes later she is not even there! So I couldn’t even confront her about it, ask her more questions, what specifically was the problem, etc? My dog has never had a problem at the groomers before so I was very surprised about this comment. As a dog owner, I want to know if my dog was indeed acting out and I need to train him better. FYI — My dog never bites, barely barks and is only 5 lbs. He is the sweetest dog ever — I wish she had stayed and told me in person rather than snapping at me through the phone. I took one star off for that.
Also I was buying senior dog food once for my dog who is only a year old because I’m heavily researched the protein value my dog should be getting, etc etc. My dog is also prone to joint problems and this senior blend had glucosamine, etc etc. He also has a high protein food at home so I kind of wanted to balance it out, well the sales cashier at the front went into a tirade as to how I was such a big idiot for getting senior dog food for my dog and blah blah blah. She probably thought I was some foreign idiot who didn’t know any better. Listen lady, I was just with my vet who had discussed my dogs diet with me in length, and I researched it enough to know what I’m doing, calm down!

I am so impressed with the cat adoption area at this store. It used to be dirty and not a bit inviting. Now there is a new shelter, «All For the Love of Cats» and the cages are so clean and the whole area is inviting. The kitties there look healthy and well-​taken care of. What a change! The shelter that cares for this area and the cats deserves a lot of praise for the way they are handling it. It would be a pleasure to adopt a cat here.

It’s Petsmart… it’s a chain it is hard to sing its priases. They don’t carry high end food and treats my allergy pups can eat are few and far between here. For a knee bone in a hurry though I can count on them though. They are also stocked and have pee-​free floors unlike the location I no longer frequent in the city on Elston and Logan.

I am a huge fan of this Petsmart — particularly their training services. I currently have a 5 month old shih-​bichon enrolled in their puppy classes and he has really taken to the art of sit, stay, come, down and leave it. Dorothy, our trainer, is amazing — full of stories and knowledge that any first time puppy owner is desperately in need of. She has been such a great help in providing proper information and knowing what to look for while having a puppy. Love it!

Located in the Four Flags shopping center, Golf and Milwaukee Ave., this Petsmart has loads of personality. The employees are very friendly, helpful, and knowledgeable about any type of pet. If what you want is not on the shelves, they’ll go back and get it for you if in the stocking area. There is a Banfield vet service on the premises that I have used a few times with great success. I also like their grooming services. jamie runs the grooming services, and she really knows how to get you pet happy about getting a bath! Jamie and her staff will have your pet ready for «the big screen» in no time, and will call you when ready.
With all the pets in our household, this Petsmart has been a godsend in price, helpful information, and products!