Party City

Terrible customer service.
I came to pick up a simple paper banner I had custom made — dropped off a few days earlier. Was told it would be ready on the day I came in.
Found out the order form was still sitting on the desk. Never made. I received no apology for this. Then 3 employees proceed to fiddle with the computer for 10 minutes as they were all clueless as to how to put my picture on the banner. I stood there like a jacka** and still received no apologies. After that was finally resolved, the banner printed (a process that takes 10 – 15 mins) and the entire banner was red (ink needed to be changed). More wasted time. Received no apologies. Once the ink was changed they guy couldn’t get the printer to get going again. Another 15 minutes down the drain. No apologies. The only thing I received was jack s***.
I was completely ignored the entire time. Never acknowledged. An entire hour of my life I’ll never get back.
I understand being a walk-​in with a custom order; you’re free to wait. But what the hell is the point of dropping off days earlier and coming in on your promised pick up day for them to make you wait while they do the entire thing?!
But hey, humans make mistakes. Someone dropped the ball somewhere and I can easily overlook that when it happens from time to time. My BEEF is that the series of mistakes was never acknowledged. THEY dropped the ball multiple times during this process. Not my problem.
All they had to say was «Oh, sorry m’am! We missed this order! We’ll get to it now» or «Sorry this is taking so long!» … You know, common courtesy. A little politeness would have lessened their f*** ups.
Nothing.
Great customer service.

Manager was rude, staff was slow. Never shopping here again. Took a hour to blow up 20 balloons, probably because they took care of all customers after me first.

Wide-​ranging stock, great help from young men, and never need to go somewhere else to find something. One stop, one shop.. .when we plan a party, we say «Party City»!

I docked one star because I noticed it said «The discount party superstore» and I don’t feel there is anything discount about this store. The feeling must be common as this place has a 3 dollar sign symbol by it. Anyway! It’s got plenty of selection though. We come here for balloons and a tip would be if you are going to buy several helium balloons, look for a pack of them in the aisles (not counter). I got a 5 pack of the fisher price safari theme balloons for 15.99 and sold separately they would probably be at least $ 25. The pack comes with free helium. There is a large monkey (9.99), 2 round shiny balloons (3.99 value each), and 2 heart shaped balloons (probably also 3.99 value each). Great deal!

I guess I had a great experience at this location. Went there to pick up halloween costumes and besides it being extremely crowded the sales associates on the floor were very helpful and took the time to suggest different costumes based on my interest.

I am not a Halloween girl. Ironically, I do enjoy dressing up for any other reason –karaōke night out, a Lady Gaga show. Right before Halloween, I needed to get a top hat for a charity event that was Allison In Wonderland themed. So I was going for a sorta Mad Hatter look. I went to this location. Despite it being crazy crowded (as it was a few days prior to Halloween) I found it to be organized and the employees super helpful. The top hats were stacked up high and I needed a guy to get them down for me. I think the employees were pretty cool considering how many people and kids were there looking for costumes. I got my top hat and waited only a few minutes in line and was outta there. While I’ve never really liked these stores, I can now see how they do have some cool stuff for my random dress-​up nights out!

So I came here a week ago looking to see if they had any pirate apparel/​accessories. When I walked in, there was a female sales associate texting on her phone at the counter and another employee on the computer and no one even acknowledged me. (By the way it looked like I was the only person in the store) I stepped over to the girl and proceeded to ask her about the pirate section when I noticed that the other employee, on the computer, was a supervisor. Not only did the supervisor of the store fail to say hello (or ask if I needed help) he also allowed the female sales associate to text on her cell phone at the front of the store! Anyway, the girl told me where to find the pirate section and when I got there it was completely empty!!! I’m glad I walked to the very back of the store to find a sign that said pirate and nothing there. The sales associate could have told me that there wasn’t anything out or at least that they were in the middle of resetting the store for Halloween so things might not be fully stocked, but no. So I then walked back to the front of the store and told her that the section was empty and she said «oh, I know»!! I cant believe she knew there wasn’t anything out but didn’t say anything and told me to go back there to look for product. I have worked in retail before and this is inexcusable behavior for a store. They need to get their act together. I know there are other stores around Skokie and I will be going to them and not this Party City.