Oak Mill Bakery

Oak Mill Bakery provided the wedding cake and a sweet table for our daughter’s wedding this weekend. The multi-​tiered wedding cake was wonderful. The only complaints from our guests was that they wished that there was even more cake. The complaints stop, however, as soon as the sweet table was ready. It was so tempting to look at and the pastries knocked it out of the park. See the photo I posted. The various fruit flavored cakes looked beautiful and tasted even better exquisite. The chocolate flavored cakes were equally beautiful and delicious. We were extremely pleased and will recommend Oak Mill Bakery to all of our friends planning a wedding or other special event.

Very disappointing. I ordered a cake for my first wedding anniversary, and it went downhill from there. I ordered it over the phone from the Arlington Heights location. My order was read back to and was correct, but that’s not the cake I picked up. I ordered purple icing and it was purple so I assumed the rest of the cake was correct, as well. It was not.
First the frosting was whipped cream; I ordered buttercream. I hate whipped cream frosting. Second, the filling was supposed to be raspberry buttercream; again it was not. It was raspberry mousse– huge difference.
I called as soon as I got home and I thought something was going to be done about it. They were going to see about replacing it or refunding my money, but I never heard back from them. They actually hung up on my twice; I guess other phone calls were more urgent.
I will never order from them again and I have told everyone I know about the horrible cake.. I had to scrape off their whipped cream and put my store bought frosting on it, so I could eat it. Definitely not worth $ 65.00. I would have been better off just making it myself.
Good luck to anyone who orders, and double check your order before you leave!!!

Today is Fat Thursday so I traveled to Oak Mill Bakery on my way to work to purchase two dozen pączki for my colleagues.
Splendid variety: vanilla custard, chocolate, blueberry, raspberry, apricot, nutella, coffee bean, to name but a few, and they were deliciously authentic: fresh, not too sweet, well-​made. My co-​workers devoured them in less than an hour (they want me to go back for more on Fat Tuesday)!
Truly, as good as it gets. Enjoy!

We bought cakes from Oak Mill Bakery twice in the past month and were very disappointed. The cakes and the rolls were not fresh made as they appeared to be very dried. I guess they have been sitting in the refrig for weeks!
Will never visit this any more.

Good baked goods, bought a few sugar cookies for the Holidays. The service there though is terrible, but in my case, not necessarily the workers fault. There is no line or ticketing system. When it’s busy, rude clients just step up to the counter not caring if there are other people waiting. It’s really not worth the hassle.

This is our #1 «go to» bakery on the north /​northwest side. Our family and friends all love this bakery.

Ive been ordering multiple birthday cakes here for years. I like how their cakes are not too sweet like other places and they really have pretty cake presentation/​design! Staff is amazing and prices are reasonable!

A cake from Oak Mill Bakery was included in our wedding package from our venue. We did a cake tasting with them and all of the cakes we tasted were delicious (especially the carrot cake, unfortunately I got out voted on that!) We wanted to go with a stucco texture but that for some reason added I believe an extra $ 1/​person to the cake but the small piped design did not so that is what we went with. I am not sure how much the cake would have cost if it was not included in our package but the stuff we could add on seemed to be a bit pricey for what it was. But overall everything went smoothly and was very tasty!

I’ve been raised on oakmill bakery ever since I was a little girl. We would always get the champagne cake! Now I always turn to Oakmill whenever I have a special occasion. I know I can rely on them to make any event special and memorable! I love their fruit tarts with custard. Some more cakes I recommend is the Poznansky with walnuts, and their Success cake! They also carry spring rewards!

Our Family has been getting cake here since we were little. So when I found out that my wedding venue offers a free cake from Oak Mill, I was very excited. We ended up working with Basha. I believe she handles all of the big events. During our cake tasting, she was not pushy at all. She wanted to make sure that we got the flavors that we liked. She offered her suggestions which we took to heart. We ended up getting three cakes for our wedding. One cake was the main cake which was out on display. The other two cakes were sheet cakes for the back of the house. We could not have been happier with the main cake. She suggested that we get our own broaches and cake toppers outside for a cheaper price. She was definitely not trying to hustle us. With that being said, this place is still kind of pricey. But you always get what you pay for. I ended up getting a first year anniversary cakefrom here as well. Basha pulled out the paperwork for the actual wedding cake we received a year prior and replicated the flavors perfectly. Once again she informed me that it would be more pricey if I got fondant so I chose to go with the buttercream option. Even though it was a 6 inch anniversary cake, we were able to get about 12 slices out of it. I would highly recommend Oakmill bakery for any event. But like I said the only downfall is the price. Luckily our wedding venue included the cost of cake. But if you were to get a cake on your own for a birthday party or something, it may be pricey. But once again, you get what you pay for. And in this case, you pay for deliciousness and true artistry

amazing！！！this is the best cake I have tried in Chicago! So sweet but not too much. I really like it. 5 stars!

Oak Mill did a wonderful job on our wedding cake. This was one of the three choices we were given included as part of the package at our hotel venue. The cake tasting was nothing special (presentation wasn’t great and a lot of the flavors were just ok). Was this the best cake I have ever tasted, not really, but all in all for it being one of the choices we had to choose for our venue we were very happy with the way it turned out. We picked chocolate with chocolate ganache, chocolate with peanut butter frosting, and red velvet. For the actual wedding the cake was moist and tasted very good, we got a lot of compliments. They also gave us a recreation of our top tier to freeze for our first anniversary. The presentation of the cake was beautiful, it looked exactly like the picture I showed them for pinterest, I was extremely happy with the way it turned out, it was beautiful.

Very disappointed in this establishment. Went in to look for a birthday cake for my daughter and the staff at first was pleasant enough, handing me a book of different options/​themes to choose from. I finally saw something I liked and was ready to consult with someone and discuss prices. Two people walked in after me and they were given attention immediately. Two of the girls working there were chatting away and I apologized for interrupting and told them I was interested in speaking to someone about proceeding with an order.
One girl went to the kitchen area in the back to ask someone to assist me. Seriously there were at least 5 other staff members in the back just chatting away and obviously in no rush to take care of me. I patiently waited another 10 minutes and still nothing. At this point the bakery was nearly empty with only me and the couple who had walked in shortly after me. Once the couple, lady in particular, was ready to order, she loudly asked for someone to help her and the two girls practically ran to attend her. All this while I was standing in FRONT of the cashier area with absolutely NO help from any of the 5 – 7 staff members.
I was so offended and upset that my business clearly was not wanted, I took the hint and walked out. A little tip. You’ll only get service if you’re loud, outspoken or pull up in a luxury car. Don’t be polite and patient because they won’t bother serving you. Never again. I ended up going to Alliance bakery in the city and spent a little more than I would’ve liked to but at least they were much more attentive and welcoming. What a shame, I had high hopes for this place.

I’ve attached the letter I just sent the owner. I believe it contains enough information to process a general idea of how I feel about Oak Mill Bakery.
«Good morning,
My name is Jay, and both my extended family and myself had previously been in contact with you and your staff, regarding an incident that happened at the Milwaukee Avenue store on what I believe was during the 1:00 afternoon hour of Thursday, April 2^nd, where both my mother-​in-​law and my one-​year-​old son, whom she was babysitting, were verbally attacked and threatened by one of your regular customers in an unwarranted episode of rage, both inside and outside of your store.
For the entirety of this incident, your staff did nothing but put their heads down and walked away from the attack, even knowing damn well that there was a problem that needed assistance. a scene that clearly compromised the overall safety of a baby, yet your staff still felt no need in coming to the aid of a customer in obvious distress.
The only reason things did not escalate to a higher danger in your store, was because my mother-​in-​law frantically ran to her car, with my baby in her arms, and drove away as quickly as possible, in fear of being hurt or even killed.
. and before you mistake this description as just an emotional exaggeration, please know that this customer continuously told my mother-​in-​law he was going to kill her, along with my son. but you already know all of this, because you talked to her, immediately following the incident. In fact, both the late-​afternoon manager and you, yourself, vowed to both my mother-​in-​law and myself, that with the help of the many cameras you’ve installed inside of your store, as well as the assistance of the staff on duty at the time, we would get a return phone call on that following Monday, April 6^th, with information capable of securing action against this customer with the assistance of the Niles Police Department.
Though the days ahead of the incident included no return phone call to us, we gave you the benefit of the doubt, as we understood that it was most-​likely a busy weekend for your business with the Easter holiday approaching, but it is now way beyond the 15-​day mark since the incident, and we have yet to hear from you.
As a business owner, you should take a moment and realize that was not just an example of a potential danger to my mother-​in-​law and my one-​year-​old son.
. but more so an example of a potential danger to every one of your customers, and what should be just as important to you, a potential danger to every one of your staff members.
Being told by the afternoon manager that calling the police was something that should’ve been taken care of by my mother-​in-​law, not Oak Mill Bakery, is just another prime example of the poor management and social skills that could one day come back to haunt your business. because as it stands, you are leaving the possibilities wide open, for the same manic customer to do the same thing to another customer, if not to one of your staff members.
. but this is no longer our problem, really. Since we haven’t heard from you, I am now lead to believe that your standard of concern for both your staff and your customers is extremely minimal. Whether your lack of attention to the situation is a deliberate attempt to protect this customer, or merely an isolated incident you hoped would soon be forgotten, your disregard for the lives of the patrons in this community who keep your doors open will not be tolerated, and on behalf of both of my extended families, I end this message with unquestionable judgement, when I say you no longer have our recommendation, and you most-​certainly no longer have our future business.
Your time to resolve this issue has now expired.
A response is unnecessary, and your services have been replaced.
Good day.»
. how’s that, Unilocalers.

Terrible bakery with terrible service. we have ordered from them twice and twice they do not deliver the cake.
Rude people with zero customer service. NEVER AGAIN

They don’t deserve a star. We ordered a cake for our grandfathers 80^th birthday in advance at the bakery, received a receipt and awaited delivery at the restaurant. When the party started at the cake didn’t come, we card oak mill expressing urgency about the importance of the cake delivery!!!
The staff said «they’d look into it». I kept explaining the party is NOW and if they lost /​forgot the order they can come up with quick ideas up fix it!!! They said, they’d look into it. We had to call Lanas dazzling Deserts, a local baker who saved us by providing 2 cakes to cover our guests for dessert. I continued to call and express my frustration but did not feel any response from the staff. Which I still can’t believe!
Today I called to speak to a supervisor and he said they would refund me for not delivering. What!!! A huge birthday event that had a beautiful cake planned for was not made and all I get is a refund. No real apology or explanation.
Don’t order your cakes for special events here! They might not deliver, But will refund you the next day! Seriously!

This place Is awesome! It has a homey feel and yet their work on wedding cakes and other bakery goods Is beautiful. We went there for our wedding cake tasting and design and the woman who helped us was very attentive. They had amazing designs to choose from and the flavours weren’t half bad. Personally, my fiancé and I liked the red velvet the best
Also, they have a private parking lot so don’t worry about street parking. Cake tasting Is appointment only but they also have pastries and ready made cakes. Did not try the pastry goods but they looked wonderful!

We were in town for a friend’s baby shower, and drove by this bakery. One thing we love to do when we visit new cities is to see what local establishments there are. I was beyond curious to see what this Oak Mill Bakery was all about, as there was a continuous flow of customers.
A quick search on Unilocal led me to see that they have European pastries! *insert think bubble with exclamation points here*
So, we parked and walked in. (FYI — parking in is only in the front, and not very plentiful. If you’re coming northbound, it’ll be on your left side, and you’ll want to turn left at the signal light before it and go the back way.) The ladies there were super friendly and immediately asked us what we were looking for. Our eyes were darting back and forth, so it took some time to decide.
We ended up picking up a big variety box of mille feuille, raspberry tarts, paçzkis, custard cakes. All looked lovely, and all were equally tasty. I thoroughly enjoyed that the pastry was delicate, light, and fluffy when bit into. The sugar levels were balanced, and portion sizes were right on for the price. Each run between $ 3-​$ 4.50.
Their cakes look divine, but we didn’t pick one up. Maybe next time.
Service was good as stated, but the young gentleman working there wasn’t as friendly to others, so that was unfortunate. Fortunately, we got the sweet young girls, so if you do come, just make note of that.
Bottom line though — quality pastries and cakes, and good prices too! Bonus that their holiday decorations were so festive and elaborate! We’ll be back :)

Bought a cake for my husband’s birthday. The cake was pretty to look at but the chocolate was waxy and the cake itself was very blah. Probably won’t buy from them again. I wanted to try it because my daughter will be getting married in 2016. The cake was $ 23 and I threw most of it in the trash. Bought this cake at the Garfield Ridge location on Harlem.

This two star rating is based on my latest experience at Oak Mill Bakery. Truthfully, it should only be one star, but my previous experiences were decent.
I’ve gone to Oak Mill Bakery a handful of times and the cakes I purchased were a hit or miss. The specific hit is the Chocolate Ganache Cake. Any chocolate lover would absolutely love it. If you want it fresh, order it instead of grabbing one from the case.
If you peek into the case (on the far right when you walk in) there is a variety of small cakes/​tortes. If you look extra hard, you’ll see that there are small labels on cardboard base that says the date of when the cake was made (they remove the label when they sell it to you so you won’t see it). Unknowingly, the first time purchasing from there I purchased a cake that wasn’t fresh. I’ve seen dates as old as 12 days, which is repulsing. Anyways, I was heading to a birthday party and I purchased two cakes. I was in a bit of a hurry, but the one cake label said that it was a few days old. I didn’t even pay attention to the label on the other one because it looked fresh. The two cakes I purchased by the way were Chocolate Mousse and Red Velvet.
Those two cakes costed $ 50. Yes, $ 50 for two tiny cakes.
Off to my party I went, and everyone oohed and ahhed at how pretty and cute the little cakes were as well as took photos.
So I cut the cake and ran my finger down the knife to taste the frosting. I wanted to crawl into a hole in embarrassment. The frosting tasted like freezer burn wax. More specifically, crayons. It was INEDIBLE. I thought maybe the inside would be better, but nope. The cake was dry and had the same old, refrigerator taste. There was no way that cake was only a few days old. I for sure paid for a two week old cake. I told everyone it was no good, and I was SO RELIEVED that I purchased two cakes. Maybe the second cake would be better? NOPE. I sliced the cake and handed a slice to the birthday girl and the look on her face was priceless. It was like she took a sip of curdled milk. She handed it to me, and I tasted it, and the sprinkles/​frosting again tasted like refrigerator.
We put both cakes back in the box along with the one slice we cut from each cake. We brought back two full cakes and the receipt to demand a refund. They told us no refunds and with our luck, there was no manager on duty, but we left the cakes there along with a note for a manager and our phone number. We received no call, no apology for ruining the birthday party and no $ 50 refund or store-​credit. Nothing. Will never return or recommend this bakery.
Go check out the new Whole Foods in Park Ridge. They have the same size cakes for $ 11.99 and they’re fresh.