Kea Construction, Inc.

I asked Kea Construction, Inc. to do some general work in our residential condo unit over the summer, which included having our floors refinished. Ultimately, the floors were subcontracted out to some flooring company. They did an appalling job on the floors the first time around. There were sanding marks on the floors, bubbling in the stain, etc. The floors actually looked worse after the work was done. Initially I thought I should ask for my money back and hire someone else to do it, but I reached out to Kea to request that they come and inspect the floor along with the company that actually did the floor. Upon inspection, I was told by the flooring company owner that he saw a lot of problems with the floors, that this has only happened one other time in the last 10 – 15 years, that the guy doing the floor was new, that they didn’t have enough time to do them properly, and that he would personally redo the floors for us and make them perfect. There was clearly no oversight to the flooring job as no one inspected the finished product, and no one ever communicated to us that they would need more days to do the floor properly. The only positive thing was that Kea was meticulous in cleaning our place, and you couldn’t see an ounce of dust anywhere.
We decided to let this flooring company have another chance to make this right. Kea agreed to move our furniture for us in preparation to have the floors redone. After the second time, I would say that the floors were 95% perfect. There were a couple spots in the kitchen that are really rough where we actually snag our socks when walking in that area, and there is another area with a sharp piece sticking up. When we inquired with Kea about those few areas, I was told by Alen that he spoke with the floor guy, who said there was little he could do about these patches (which didn’t exist after the first time the botched up the floors). There was no further explanation, which I personally found unacceptable. I also asked for the name of the flooring company, which was not provided.
Overall, I think Kea did a good job with the other stuff we had them do in the condo, and Alen’s a nice guy, but I’m totally dissatisfied with the process, the floor issues, and lack of follow up about the flooring issues. If there’s nothing they can do about the rough patches, then they should at least tell me why nothing can be done. Now I’m going to have to find another company to come and tell me what it would take to fix these areas, if it’s even possible. The other thing that bothers me is the lack of transparency about who did the floors when I requested that information. My advice is that if you plan to have your floors redone and the contractor is subcontracting the work out, ask a lot of questions.