HHGregg

Horrible experience at this location. Not only was the customer service poor while we were in the store, on the day of delivery they were late, could not install the appliances that they did bring and did not tell us that something that we ordered was on back order. When we reached out to them to find out what was going on they told us twice that someone would call us back and never did. We ended up cancelling our entire order. I will never shop at this store again, and would recommend that others spend there money elsewhere. Horrible experience from start to finish. Hopefully I do not have to hound them for my refund.

I bought a vacuum online at 8am on a Saturday. It was in stock and advertised same day pick up. At noon, I called to inquire. I was told to wait for the confirmation email and then was HUNG UP ON. At 4:30, I called again and this time got a person who actually took the time to look up my order. They told me it was ready. I specifically asked if I could pick it up and was told yes. An hour later I arrived at the store (which was not busy at all, there were more employees than customers) and my order was not ready for pick up. The cashier audibly sighed when I asked her to get the vacuum! Customer service is sincerely lacking at this location. I really hope I don’t have any issues with the vacuum.

Got a reasonable price (competitive to other retailers) on an upright freezer 4 years ago. I also got the extended warranty and am now having problems with the unit. HHGregg outsources service to ALL STAR APPLIANCE SERVICE 847−676−4600 which has the WORST SCHEDULING AND WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED. I cannot get anyone to schedule a repair visit. I cannot get satisfaction with customer service. Oh, wait, why? because they call the night before to see if you will be available within a particular window for the next day, and ONLY if they have a window open. WTF is that? As of now, I have no idea whether this product will be serviced anytime in the next year or beyond and cannot get them to either give me a scheduled appointment nor even just take the next availble slot WHATEVER it is (someone is always here). Nooooooo, they have to call ONLY AT THEIR CONVENIENCE and see if I would like to beg to accept the appointment. I learned all this on the first call when the time they offered I had a work meeting, then they wouldn’t call because they seemed not to have any available slots for days. Then I missed ONE call and tried to call back. Busy, then busy again, then voice mail. No return calls. I really want to slap someone! Well, this experience will directly affect all my future purchasing decisions.

I’ve purchased thousands of dollars worth of products here over five+ separate visits and have yet to encounter the experience previous Unilocalers have complained about. I genuinely hate people who only use Unilocal to complain. The staff here deserves major props for all their patience and superior service. A special shout out to Juan who helped us navigate the overwhelming world of laptops!

I came into HH Gregg to check out microwaves & dishwashers for the new kitchen design. Initially I walked around and no one came up to see if I needed help. Finally a person did come up, but I could tell she really wasn’t sure about how to respond to my questions. Like they say fake it till you make it.
That’s when Mike came back. He was very helpful and was able to address my questions. I need to find a stainless steel finish as both my stove & refrigerator are stainless steel. My primary concern was finding a microwave that had a high CFM exhaust as I cook frequently and I want to be able to exhaust the fumes from the house. He showed me several different microwaves with my preference going to an LG that has an extendable exhaust hood and 400 CFM. This microwave can be vented with the air recirculated through the filters in the microwave or preferably ducted to an exhaust in the exterior wall. The dishwasher I am leaning towards is a Samsung with a recessed pull and the controls located on top of the dishwasher door. This gives a very nice sleek stainless steel panel with nothing on the façade.
One thing HH Gregg has a number of discounts based on the purchase price of the items between now & ⁰⁷⁄₁₁
$ 50.00 off coupon for items purchased from $ 499 — $ 1,498.
$ 100.00 off coupon for items purchased from $ 1,499.00 — $ 2,998.00.
$ 200.00 off coupon for items purchased from $ 2,999.00 or more.
They also price match as most places do.

This was the second time I was treated very poorly at this HHGregg store. I went in Sunday morning to purchase a gas grill that was advertised for a great price on the HHGregg website. Before I went to the store I checked the availability online for this store and the website clearly indicated that it was In-​stock at the Niles location. I printed out the web page with the model number and the section that showed it was available. When I arrived, I showed it to the «salesman» who almost ran up to me when I walked through the front door shortly after 11:00 AM when the store opened. I handed him the printout with the model number and told him I was looking for that grill and wanted to purchase it. He took the sheet, went to the computer and came back about 5 minutes later and said that they did not have it in stock. When I questioned why it was shown on the website that it was in stock, he told me that he had no idea what they do on the website but that they did not have any at the store. I asked if he could check another store and he told me that no stores have it in stock (without even looking at the computer), but that he could order it and have it sent to the store or sent to my home by Tuesday April 14^th. I was about to order it when he told me that if I had it sent to my home there would be a $ 79.00 deliver fee!!! How can they charge a delivery fee if the offer to have it shipped to you???
Meanwhile my wife found what appeared to be a similar model to the one we wanted on display from the same manufacturer. I looked up both model number on the manufacturer’s website and they were exactly the same. Same specs, same BTU’s etc. I asked if they had that one in stock and the «salesman» went to check. He came back several minutes later and said that they did then went to the counter to ring up another customer. Reluctantly we decided that since it was the same grill (probably last year’s model) for the same price, we would just buy it since we were already there and could bring it home the same day. We let the «salesman» know we wanted it and he brought us to a register to ring us up. Once the transaction was completed he directed us to wait outside in front of the store and that it would «be right there».
We waited outside as directed. 5 minutes went by. 10 minutes went by. 15 minutes went by. At this point I was growing impatient because there were NO other customers in the store and all of the «salesmen» were standing around doing nothing. I went back inside and the person who took my money told me that it was coming, I waited 5 more minutes before I decided that the waiting time was ridiculous and wanted to talk to a manager. I went in to speak with the manager. When I complained to him that I had now been waiting 20 minutes for someone to bring out the grill, his response was «It’s not small. It’s going to take him a while to get it», then he walked away. At that point I was livid and threw my receipt on the counter and requested to cancel the transaction. The clerk or «salesman» or whoever the guy was behind the counter said that the grill was coming right now, which as he was saying that, a stock clerk was wheeling it toward the front door. So I just picked up my receipt and walked out to meet the stock clerk. I just wanted to get my grill and leave at this point. The stock clerk wheeled the box to my car and kind of just hung around a couple of minutes. Didn’t offer to help load it in the car, but just stood there. I guess he was waiting for a tip. I don’t think so after waiting nearly 30 minutes to have a box brought out when there were no other customers in the store (which makes sense since their service is so horrible).
The reason I referred to salesman in quotes is because they are not true salesmen. They are order takers and cashiers. They do nothing to actually try to help you make a decision, nor do they have any answers to any questions you have. They stand at the counter like vultures waiting for someone to walk through the front door in hopes of getting a commission on an easy sale. They offer no service nor do they care if the customer is satisfied and will leave the store happy with their purchase.
I drive past this location quite frequently and there are never more that a few (4 – 5) cars in the parking lot, which are probably the employee’s cars. It’s no wonder that they never have any customers given the lack of service and the level of incompetence of the staff from the manager on down. Based on the other negative reviews, I know I am not the only one who feels this way. My guess is that this location will not survive very long unless corporate steps in and makes drastic improvements.
On a positive note, I can’t say that HHGregg is terrible overall. I made a purchase while on vacation at the location in Bowling Green, KY and received excellent customer service from the the staff there.

Terrible customer service. I bought a fridge from them and it never worked when they delivered it. Once I called them and told them and never worked, they told me to deal with the manufacturer direct. This happened the day before Christmas. Thanksgiving actually a manufacture had to order apart and I was left for almost a month without a working fridge. HH Gregg and any other managers didn’t give 2SH_​TS about the situation and were as unprofessional as my mother-​in-​law. I would not use them. This is also the second time something like this is happened to me from buying somesomething from HH Greg. God bless

Had a great experience there when we purchased our stove about a year ago and expected the same when looking for a dishwasher. We purchased a dishwasher there and upon delivery discovered it could not be installed because it had a base. The dishwasher was returned to the warehouse and we went to HHGregg to obtain a credit and order another model that would fit with our electrical requirements.
It took us over an hour to have this change handled. Found the manager was not customer friendly. He kept stopping what he was doing to answer questions from his sales staff instead of saying he was with a customer and would answer them when done. The new dishwasher we ordered was never delivered as it could not be released from the warehouse! The store never contacted us. And, we found out about this after calling the contractor hired to deliver/​install the dishwasher. I immediately called HHgregg and asked to speak to the manager. He was too busy to talk to us. Fortunately, the associate on the phone was able to help me cancel our order completely and issue a full refund. I will not go back there again and have cut up my HHgregg credit card.

Please do yourself a favor and do not buy any furniture from HH Gregg. I purchased an Ashley Furniture brand dining room table from this location; the quality is insulting. The employees even more insulting. Quality last, get the dollar first is their motto it seems.

If you need a package kitchen appliance deal, this location is the place! After weeks of comparison shopping, hh Gregg beat best buy, abt, sears, and other top places. We found that the prices are cheaper inside the store, than what they advertise on their Sunday advertisements. The Niles location has salespeople that actually know what they are talking about, which is refreshing after trying to get info from teenage employees at best buy! Russ and Luis were able to show us the best deals, and help us find what we were looking for. Additional 5% off with an hh Gregg credit card, and no interest for 24 months. Can’t wait to get my stuff delivered today!

Went to try and give a payment and the service was just horrible. I was the only customer there at 10:05 in the morning and they still ignored me and didn’t approach me to ask what I needed. I was just standing at the customer service register like a dumbass until someone decide to do there job. Susan rayan attended me and she has a really bad attitude and did not like how I was treated by her. Will never buy from here again since this is how they thank their customers. Would give this place no stars if I had the chance.

My wife and I went in to HH Gregg to buy a microwave and look at their TV’s because Christmas is coming up and her parents need a new one. I realize the sales people are on commission and I expect some sort of interaction as they try and «sell» me. As usual, as soon as we walked in the door we had a sales person follow us around. He asked if we had any questions and we said «No». We tried walking away but he stalked us through while we took a look at their selection of microwaves.
In an attempt to get some space I asked my wife to walk with me over to the TV area. Unfortunately, six feet behind us, the sales person continued to stalk. Finally realizing that we couldn’t lose him that easily I told him that if we had any questions we would find him. That didn’t faze him at all, he kept staring at us from his six feet distance. His response was «Management requires us to stay within a certain distance of all customers». Have you (the reader of this review) read any of the other reviews who had trouble getting waited on at all? Stalking isn’t a sales technique. We were not going to steal anything. I walked in prepared to buy a microwave and look at TV’s. I walked out knowing that I’ll never step foot in a HH Gregg again. There is no way management told him to stay six feet away from customers the entire time their in the store. My wife and I are in our late thirties, gainfully employed and most of the time, semi-​presentable. I felt like he thought we were going to steal something.

I am shocked by the culture of «the customer is always wrong» that seems to run rampant at hhgregg. Never in my life have I ever experienced, from multiple employees at one company, an inability to admit to a mistake and rectify it per the agreed upon documentation.
My husband and I recenly purchased a new Samsung refrigerator, from the Niles, Illinois location. In addition to the purchase price of the appliance, we arranged for delivery. During the purchase process, we worked with Juan and Craig Wagner, and confirmed multiple times with both of them, that our existing refrigerator would be removed for free. We mentioned that it was very old, big and very heavy; they said it would not be a problem.
The thirty-​year old counter-​depth fridge was in our home when we purchased our first house last year. It is counter-​depth, but has no upper cabinets installed above it. We were asked if the fridge was built-​in, and responded that no, it was not. We were asked no other qualifying questions about the services we had paid for.
We scheduled both the delivery of the new Samsung fridge and the installation of a water line for Wednesday, March 27, 2013. Both the delivery of the new unit/​removal of the existing unit and the water line installation were scheduled to occur before noon.
My husband called me around 8:00 a.m. to say the new fridge had been delivered, but it was currently sitting in our sunroom, as your company considers the removal of a Sub-​Zero refrigerator a «Special Service» that costs an additional $ 400. The delivery man left with our new fridge uninstalled, and did not remove our existing fridge. Therefore, he failed to supply the two services that were documented in the contract we signed at the time of purchase.
Around 9:30 a.m., a technician arrived to install the water line, which could not be performed as the existing refrigerator had not been removed.
As hhgregg stores do not open until 10:00 a.m. we had no way to reach the company while either of the outsourced services employees was in our home.
Later, my husband spoke with Brian Kucha, the store manager. My husband explained to Brian that we were never asked if we had a Sub-​Zero and it was never communicated to us, 1) how hhgregg defines the term «built-​in» or 2) common brands that meet that criteria. Being that we were not the original purchasers of the existing fridge, we had no knowledge that the fridge itself may be bolted to the wall (which it ultimately was not).
Throughout the course of the day, Brian said he wasn’t even sure if any of the hhgregg contracted companies even remove Sub-​Zeros. Upon locating one such company, we were told hhgregg would cover $ 200 of the $ 400 charge for removal, but we would have to cover the remaining $ 200.
To be told we would have to pay any additional amount of money because hhgregg employees failed to properly qualify services hhgregg provides, and at what cost, was hugely surprising and disappointing.
I would hate to think that hhgregg is intentionally aware of the situation they put their customers in, in scenarios like this. Neither $ 400 nor $ 200 is an insignificant amount of money, and yet it is required in order to ultimately complete the transaction. Additional fees of that magnitude should never be a surprise to the customer, especially on the day of installation. We should have been provided the opportunity to have had our purchase and services qualified in such a way that we knew the total cost before we purchased the appliance.
We had planned to purchase an additional appliance from hhgregg but now never shop there again.

I came here tonight (yes on Valentines Day) to look for a computer monitor and I had read the horrible «no service» reviews from customers, and was prepared. First, let me commend the first sales guy I saw standing there Lou, you were great! He actually went to the back of the store to see if they had more of the monitors I was looking for and found it! Thankfully, I did not have to hear the «whatever we have on the shelf is all we have for now» line. Lou then proceeded to help us check out and had some trouble with the computer because it was not letting us sign for the receipt. I then saw about 3 goons standing behind him either looking at their phones or staring down when Lou was obviously asking for help to his «co-​workers». I use the «co» loosely. He did this about 3 times until finally one other guy told him to just cancel out of the screen and somehow printed the receipt.
If you go to this store, don’t really expect people with much knowledge or people who want to help you like at other electronic stores to VOLUNTEER to do their jobs.
All I have to say is THANK YOU LOU for the great customer service you provided and I am glad you asked if i needed help!
I would advice HHGregg to get rid of these useless people you hired. They are wasting your profits.

Who needs them? My wife went in the Niles store on a weekday morning last week — looking to buy a new refrigerator. Ours quit the night before.
3 sales jerks in tv section standing around talking. Just one guy in appliances sitting and talking to a customer. The 3 tv jerks said she had to wait for the one guy. no interest in helping her.
She waited for 15 minutes, got increasingly irritated, walked out and went to ABT where she bought a beautiful refrig at a big discount and it was delivered the next day.

HHSuck really proved to me that their expansion will be shortlived and un-​noteworthy. HHGregg is actually a stepdown in quality from Circuit City and the apathy of their employees is unparalleled. The young man I asked to help me locate my printer cartridge was (I assume) so stoned he probably couldnt feel his face or locate his a$$ with both hands. I asked two basic questions that someone who spends more than 35 mins a day in a particular store should know — no reasonable answer.
The store was empty when I went in, empty when I left. I imagine it’ll be a ghost town soon enough and rightfully so.

Wow. Didn’t think any store could be as bad as Best buy. But hhgregg is up there with the worst customer service. The ‘rep’ had no idea what we were asking. The camera we wanted was out of stock so he offered the floor model. For the same price. Lol
Then he found one in the back. When we open it at home, parts are missing and it looks like it was returned.
DO NOT GO HERE. i’d rather buy electronics down the block at Target.

We went to HHGregg last night to get a new TV for mom. Her old big clunky 32 inch set finally bit the big one. We replaced it with a 37 inch LED flat screen. With her poor eyesight, this proved to be a big improvement for mom. She was able to watch the Blackhawks last night and actually see more of what was going on.
As for the store, HHGreg is your basic big box electronics store. We got a decent price on the TV set. Christopher did a comparison check on his I Phone and it was indeed the lowest price. He felt that had we gone to ABT, we could possibly have haggled a bit more, but all in all it was a painless experience.
HHGreg has been around since 1955, so I guess they know how to do it right. I wasn’t overly excited by the store, but for what we were looking for it was fine.

Stopped in last night for a TV. I am a self described AV Nerd, and knew exactly what I was looking for.
My wife and I were left alone during the tire kicking phase, which allowed us to check features, connections, remotes, menus, and when we started to look around for help, Carl walked right up and took care of us.
The sales on the sets are pretty aggressive, and the selection was decent as well. There were a few brands conspicuously absent from their lineup, but there were plenty to look at.
Our salesperson, Carl, wasn’t pushy or sketchy, just a nice guy with most of the answers, and the wisdom to go check on the things he didn’t know.
We could have picked up a less expensive TV at Sam’s, or Walmart, I’m sure, but my overall experience was much better at this HH Gregg location. I’ll definitely go back next time I need some new shiny electronics.

Well about time for some much needed competition, these folks seem glad to have you come in and look around. The layout seems easy enough, granted it’s not that other big store a little further NW, however the pricing is competitive.
You won’t find a huge selection here for most things, a handful of vacuum cleaners and not much choice of cameras, laptops or some of those handy items that connect up with your iPhone/​iPod. They did have a decent selection of touch pads, but no iPad.
This is a good place to find a big screen TV, they were very well priced and the off brands were downright cheap! Refrigerator selection is okay, but ovens or cook tops are sparse. Although, they had an electrolux setup that i drooled over, so if you go by it and go ew, what was that, you’ve found it.
I’m not so sure they’ll make it with the selection, considering the Best Buy just east of it and of course Disney Land not that far away. Getting in and out is easy, they’re in the old Circuit City location. so you’re not dealing with a mall.