Crest Ford

Very happy with my new car and the folks at Crest Ford. They were quick, no pressure and were able to find a good loan rate. Love my new Ford Escape!

Went in with trade in on my honda and already knew what it was worth and how much I would pay for a new Ford Fusion. I liked the idea that it was business and fairly non BS
I hate the «how’s the family» and «we ought to go fishing together some day» sales stuff that goes on in other dealers. A bit of back and forth on trade in value and in the end we gave in a bit but it all made sense. Our trade in was lacking AWD or 4WD and they honestly were concerned.
In the end we’re in a Ford Fusion and it handles like a 35K dollar car. Amazing on the highway and truly a beautiful car for it’s price. Not a huge dealership and would have liked more of a selection with colors BUT big dealerships also lack the small town treatment we were given.
I highly recommend buying from them.

Took my car here back in April to fix the heat as it did not work. They called back with a number of different repairs they have to make as well as the heat. We gave the okay and I picked up my car 3 days later. When I got my car back, I still had no heat. I took it back the next day and picked up a day later. The heat was fixed… Up until August when it stopped working along with several other things. Since I have gotten it back I’ve had nothing but issues with my car including new problems and the same one I had when I had taken my car in the first time. We paid well over 2,000 for nothing.

I am ALWAYS very happy with my experiences at Crest Ford Service. My family own 2 Fords and we have gotten service done at 2 other area Ford dealers. Neither of them were satisfactory. Since the first time we tried Crest, we have been VERY HAPPY! It is always easy to get an appointment, they are always quick, honest, and courteous.
Because of the great service I get at the Crest Service Department, I will be sure to go to Crest first. When I am ready to buy my next Ford.

I’m sad to say that this Ford does not appear customer friendly when it comes to repairs. The company truck was taken there for a repair and the next day the truck completely dies first thing! They say its something else now an unrelated issue to the first problem that was fixed that apparently wasnt there before. If the second problem was not there before repairs, they obviously accidentally did something during the first repair. Its been all day going back and forth and still no resolution and they want me to incur charges for what appears to be their mistake! I am immensely disappointed that I feel they are trying to pull a fast one not give good customer service while we wait without a vehicle feeling frustrated. At this moment I would not recommend anyone I know going there for your repairs unless they are able to resolve this.

Nick and the service team at Crest Ford have been very helpful to us. Nick helped us get DMV paperwork on our 1966 T-​Bird notarizedpatiet with my hovering husband, so when we needed work done on our ’99 Ford 250 we felt we could trust him to give us straight answers and fair prices. They have been great at communicating our options, and have been patient with my fussy husband. We are just spending the summer in Niantic, and will need that truck to haul all of our stuff to California next month. It is good to have a local dealer we can trust!