Niagara Falls Campground & Lodging

DECEPTIVE PRICING AND RIGID, BLAME-​THE-​CUSTOMER SERVICE
A VERY DISAPPOINTING EXPERIENCE. Niagara Fall Campground and Lodging is a barren lot immediately off a busy street with narrow trailer slots and no privacy. But the big disappointment was the deceptive pricing and rigid blame-​the-​customer service.
We call for availability and pricing for a site with electricity for our Class B camper van for that same evening. We were told that a site with electricity and water would be $ 41.40 with our Good Sam discount. We arrived at about 7:30 p.m. and the office was closed, but a small kiosk said to choose the desired self-​registration form and fill in the information including our credit card info. The only choices for sites were «Pull-​through 60 amp», «Pull-​though 30 amp», and «Tent» sites. Nothing on the kiosk or the registration forms listed the prices for any of the sites. Since we wanted the lowest price site with electricity, we completed the «Pull-​through 30 amp» site form and set up camp at the appropriate site number.
The next morning we were told by the owner that we had been charged $ 49.50 because the $ 41.50 price quoted over the phone was for the «20-​amp sites». When we asked where the «20-​amp sites» were we were told that they were the «Tent» sites. We asked how we were supposed to know that and were told that «everybody else that come here knows that». When we mentioned that we had been camping a lot and we had never encountered that the word «Tent» would mean 20-​amp sites for class B campers we were told, «Well, you have a lot to learn.»
I immediately checked the TripAdvisor site and when I saw all the negative reviews, I asked the owner if he was at all concerned with these negative reviews. He said no, he didn’t care because everyone else who stayed at his campground loved it and it was only a disgruntled few «who broke the rules» who were the complainers. I agreed that was possible, but that in our experience most businesses have some of their satisfied customers write positive 4 and 5 star reviews. The owner replied «No it is just a racket by TripAdvisor who won’t publish the good reviews to try to extract money from my business».
With that belief system, I realized that I was not going to be able to help this owner see the value of customer service, but I told him I would be writing both a TripAdvisor and Unilocal review to warn prospective customers what to expect.
Hunt Kooiker

Well let me start by saying I don’t expect much from campground. Myself wife and daughter rented a camper. When I set up the reservation the woman on the phone seemed to be excited. She told me that she had the camper lined up for the rest of the summer. She got me hooked I was intrigued. For 75 $ a night not bad for a full camper. I reserved it right away paying the initial 225 $ down payment with 15 $ cancellation fee. I told the women on the phone i would complete paying for the camper upon checkout. She told me this would be satisfactory. Well we arrived at the campground to Check in. When we did the woman at the Check-​in looked at me funny when I told her I would pay when I checked out. I told them this when Made the reservation. We got all of the official business out of the way. Not a bad camp site by day. Lots of people there a lot going on. We arrived at our camper to find it unused unkempt and in overall disarray. Again I don’t expect a lot for 75 $ a night but the least you can do is air out the camper before we get there. It looked like the last people to stay there were last summer. This is the same camper they had reserved for the whole summer. I’m night going to drag this review on forever. If you happen upon this camp stay away if not i warned you. If they just maintained it just a little bit I would give another 1 stars just for doing what your supposed to do with a rental mobile home. I wish I had turned around and taken the 15 $ cancellation fee.

o where to start… well first, its more of an RV place and we were the only tenter or anyone to stay more then 2 nights. its seems most people come and go and this is just a stop over, most people leave FIRST thing in the AM. this is a VERY small campground, not what I’m used to in NH. you can see the whole campground from one spot. it is a very noisy campground, you are right on the main road so lots of traffic, there is a busing company on one side and they start up all the buses every morning and have to check the horns… so about 20 times you hear the buses starting and beeping @ 6am… not so pleasant… there is a volunteer fire dept behind the campground, so when there is an emergency they blow an air raid horn, the first morning we thought we were under attack @6:30 when the horn went off. for the good points, the bathrooms are very clean, the RVers for the most part use their own so we were the only ones in the bathrooms. we did have to do some laundry cause it rained the first 3 days we were there and the washers and dryers worked pretty good. there is a pool which is VERY small, and a little play yard for the kids, i only saw 2 families here the whole week, mostly older, retired folk, this was not a terrible camping experience but not what I’m used to, would i recommend? for a night maybe but longer no. oh yeah i forgot to mention that you are less then a mile from the air port and a little further to a very busy RR

On the one hand, it’s perfunctory, and really with camping what do you need except for a piece of ground and a place to setup a fire?
Staff are not the friendliest. Amenities are eh, ok — shower, washing machine, dryer (although required way too many quarters for drying, so I didn’t — what happened to optional lengths of time to pay?)
However what drove me nuts, bonkers insane was the high number of mosquitoes. Within the 2 nights staying there I accumulated over 40 bites — thats with bug juice and bug candle going. Apparently this place is bad for dem bugs. For that alone, I am not a fan.