A Plus Moving Services

Well What I thought would be a positive moving experience after getting my estimate turned out not very positive.
I had made my appointment after getting an in home estimate which went great. We were closing our our new house at the same time as the people who had purchased our old house. Needless to say we were down to the wire.
The movers were scheduled to show up around 1Pm on May 13,2015 as agreed on. My time was very short as I was scheduled to close around noon, then wanted have the rest of my property out by that evening.
1pm came and went and the friend at my house waiting for the movers, who had worked midnights the night before said no movers had showed. I figured they got tied up and were running late as I’m sure happens sometimes. I called and was informed that they were in fact running a bit behind and would be at my house shortly.
Well I closed on the house, drove back to my old house and around 4 pm when still no movers had shown up I called again and the guy I talked to said they were on the way.
The movers finally arrived at my house around 6PM, yes 6 Pm. That’s five hours late.
The movers were very polite and as they started packing items up to load on the truck, a second truck of movers arrived to assist. The loading of the truck went well and they were done unloading at my new house around 10:30 PM.
Now seeing that they were five hours late I was not going to tip, but figured the actual guys doing the moving were very good. So I pulled the driver aside and gave him a cash tip for him and his partner, telling him I figured on tipping two movers not seven, he says oh you didn’t? Take it as you want. I think a call from the owner and a discount on my rate was more than justified at that point.
Even though the actual moving of my item’s went smoothly minus some minor dings on my dressers I would not recommend this company based on the fact that I am paying for a service to be relatively on time, and should not have to track that service down.

Best movers I’ve ever hired.
Personable, polite and professional.
Originally wanted three men (because I know how long it will take and have moved often). On morning of the move someone called to say it would only be two men so it naturally took longer. It worked out to be about the same price so it didn’t matter in the end.
They were also incredibly careful when putting boxes down in new location and were focused on getting them into the right rooms.
It was very hot and humid the day of the move, but the movers (Jade and Jeremy) remained positive and upbeat the entire 5.5 hours.
Highly recommend.

WORST EXPERIENCE EVER!!! I’ve never hired movers before this and they make me never want to hire any again! I had the absolute worst experience with this company. For starts they were 5 hours late! They never even called, I had to call them several times. Then they lied to me about where they were. Saying they’d be there in 20 minutes — showing up an hour later. When they finally did arrive I was obviously not in the best mood and the one guy had the nerve to tell me I had an attitude problem! Horrible customer service! By the time they were done moving us into our house with was 9pm.
They also gave us a hard time about moving several things saying it wouldn’t fit, even though it fit just fine getting it there.
And the best part — they broke our fairly new washer. There are scrapes in the mental all over the front of it and the drum inside was broken from bent metal pieces. Not sure what they did, but repair guy said it looked like they dropped it!
I would NEVER recommend these people. EVER!

Excellent work. They did the job and charged what they said they would. Arrived at my house within 15 minutes of our appointment. They started charging when they got there and rounded down to the half hour when done. Nothing was damaged, including a large heavy sideboard that scratches easily. They packed the truck very carefully, and put boxes where I asked. Finished the job in about the time they estimated based on an over-​the-​phone assessment. The cost was calculated from the time spent. No extra fees for pads or use of a hand truck. I never received a written estimate before the move, but they were very easy to contact and always knew about my reservation. They were very pleasant over the phone, often expressing gratitude for using their service. I received a hand written thank you card from the owner. I would recommend A-​Plus or call them again for a local move.
(Also reviewed by me on Superpages.)