The Optical and Hearing Centers

Very poor customer relations. The manager, Shawn Benson, was rude and unprofessional.

I have never had more difficulty with a business in my life. The only reason I can give it one star is because the doctor is great. The employees are lazy and disrespectful. Every time I would fill my contact prescription in the past they’d only give me one eye and I’d return home with only right eye contacts. I know other people who have had the same issue. So then I switched to 1800-​contacts, which has been excellent. Although they needed my prescription in order to process the order. So, they called the optical center over 12 times for my prescription and kept getting hung up on. The young girls who work there have no sense of professionalism, and lack even the basic skills required for their business to function. It’s sad because it used to be an excellent business.

By far the BEST place I’ve been to next to a Pearle vision center. Staff was extremely knowledgable. Ask for Rick he helped me and went far and beyond to help me in my situation. Him and the others had an extreme amount of information. Frame choice are average but unless you’re looking for ridiculous high end frames. Prices are reasonable and to be honest the experience was worth every penny definitely would recommend.

There are two sides to this place — the doctor side on the left (good) and the store on the right (bad). I recently called so I could order contact lens — from the optometrist side. I was put on hold and then someone from the store gets on the phone and tells me the doctor side and the store side are owned by the same person; they won’t let me have contacts since I wrote a negative review about the store.
They told me that maybe if I REMOVE the negative review, then they could possibly talk the manager into allowing me to get contacts. Let me repeat that for ALL to see…
THEY REFUSED TO ALLOW ME TO CONTINUE SEEING MY OPTOMETRIST, OF 8 YEARS, JUST BECAUSE THEY DIDN’T LIKE MY NEGATIVE REVIEW OF THE STORE SIDE’S HORRIBLE CUSTOMER SERVICE.
They tried to shake me down so I’d remove the negative report. You’d think a professional business would want the second opportunity to prove me wrong in the hopes of getting me to recant from experience. NOPE. Not at Newton’s Optical Center. Like I said, and everyone else on this page, VERY UNPROFESSIONAL… and apparently spiteful too. It’s possible they got others’ to pull their negative reviews too.
In short: you’d be better off going to Walmart for your glasses.
**2015… Some guy named Jack H. who, judging by his Unilocal activity, obviously WORKS for optical center, decided to send me a message harassing me because of my original negative review. I just want everyone to know that these people like to bully anyone that doesn’t tolerate their BS. AVOID AT ALL COSTS.

Cannot recommend.
I believe the business must be under different ownership from when I got 3 pair of prescription glasses several years ago. When i needed one of them adjusted recently, they refused to help me saying «its been too many years since you came in».
Seriously?!?
Because I haven’t needed new glasses/​their services, they won’t service the glasses I bought from them!
Everyone, including the manager I spoke with was rude… told me my frames were too old/​I should replace them, etc. Do they really expect me to spend $$$$ with them again? When I don’t even need new glasses?

This is by far the worst optical place I have ever been to. The girls in the office don’t seem to care, they are like ditzy high schoolers. The Dr. that I had complained the whole time that the supplies kept running out and acted like it was such a bother that I was her last appt. I only went here because it was the only place that takes my crappy insurance. I ordered glasses, which give me a headache and don’t fit right and when I went back I was told to «give it time and let your eyes adjust». I tried but they are just horrible. The contacts I was given to try I couldn’t clearly see the signs on the road while driving home and when I complained they told me to come in for another $ 75 contact lens evaluation. No thanks. I’ll be paying out of pocket to see someone who can actually help me see clearly. Avoid at all costs. Literally costs.

This place has a great side and a not so great side. On the doctor’s side, it’s a wonderful place. The doctor is super friendly, the eye exam is very thorough with all modern machinery and everything is very clean and professional. The downside is the price of frames on the sales side. However, you are not bound to buying your frames here obviously. You can ask for your RX and then go elsewhere with it to purchase or purchase online, which we will now do. After buying my son’s glasses (with insurance) and purchasing the warranty, we were still out $ 130 and then when they broke and were covered under warranty, it still wasn’t free to fix them, but was cheaper. So we’ll go here for our exams as always, but will purchase elsewhere.

This place simply wants that which is in your wallet – there’s no professionalism here and you’re basically serviced by a bunch of young girls who remind one of Miley Cyrus. Furthermore, this place is VERY expensive. I’ve been wearing glasses for 21 years and purchased many «designer» frames in Manhattan; however, this is by far the most expensive optical center with whom I’ve done business. Finally, their «warranty» is a joke: You pay for it at the time of your transaction; then, if there is a defect in your glasses, you pay even more to have the anomaly fixed (some warranty!!!). The bottom line is this: Do some research and find another place to buy your designer frames – you’re likely to receive much better customer service and less foaming at the mouth for your money.