Starbucks

Centre St Newton location: My drink order was wrong. When I told them, they simply took my existing drink and added to it. It was gross! With the price tag of a venti, I would have expected a new drink. Won’t order from this location again since they don’t care about customer service.

Always packed, I feel like, but pleasant customer service and pretty quick with making everything.
Seating can be a bit awkward when the place is packed and no nice outside area right there to sit.

Again — a Starbucks is a Starbucks. This one happens to be just a little bit more airy, a bit more comfy, the seats are cozy, and the line is yes sometimes out the door but what’s new? Decent food selection, bigger than some other locations for sure. A splendid location if you want to plop down into a seat and relax with a cup ‘o joe.

Came to this Starbucks during my visit to Newton, MA. I was staying at the Crowne Plaza, which was about a block or two away. The place is just like the Starbucks back in my home state (California). I even ordered the same drink I always get! It has a handful of tables to study, as well as a bench near the back of the store. Sadly, this Starbucks only has one bathroom to share between men and women; so you’re usually waiting to use it. Otherwise, a good standard Starbucks.

Quick service and staff is friendly. Never have I had to wait super long in the line unless during the morning rush. Generally very clean and it’s super convenient since it’s right across the street from where I work. Lots of parking, so no need to worry about not getting a spot. Not too many seats because it’s not that big of a Starbucks, but I’ve never had to wait to get a seat if I wanted one.

The baked goods are always old and stale. On the positive side, lines move quickly and the quality of the coffee which I guess is most important is always fresh.

They close at 9pm on most weekdays. Also, there’s a really helpful guy from NH who’s been working there for a while now.

Nancy is the best!!! My favorite Starbucks person. She always treats me right and greets me with a beautiful smile.

Great morning place to go .easy to park in and out fast services. Always friendly faces and great cappuccino all the time

Smallest and dirtiest Starbucks I’ve ever been too… no place to really sit and the bathroom looked like it hadn’t been cleaned in weeks along with zero toilet paper.

Good location with plenty of parking.
I go here A LOT so I’ve had my fair share of screw-​ups but they are usually really good about fixing it for you quickly– no questions asked.
One time an employee noticed that something went wrong and gave us comp cards for a free cup before I even had a chance to complain.
Awesome customer service.
The only reason it doesn’t get five stars is the line is always a pain in the arse and a few of the employees are a little air-​headed.

They’re always super busy but they keep it fast so it doesn’t matter. Every time I go in the staff are really friendly and talk to you, don’t act like robots so it’s great

A very middle of the road location.
Staff were not bad or great. Service was a good speed. The seating area is very small for a coffee shop and I only found one outlet, under a bench, not very accessible. The shop got crowded fast and the service line set-​up wasn’t very efficient with the placement of the front and back doors. Not too much you can do about that. There is parking in the back, not on the street.
Coffee was good, breakfast sandwich was good. There wasn’t really anything to make this location stand apart from any other. I’d go back if I was in the area and needed a place to pass a few hours.

This location always has been too crowded. It’s tiny and the line is usually always out the door. Be prepared to wait. Also this location is small and not conducive to spending time enjoying your order. I suggest you always take your coffee To Go.

Fantastic, friendly service. The line is often out the door but don’t be deterred, they speed right through it. While a lot of Starbucks are flustered by the morning rush this team does a great job.

This is a great Starbucks location for the office peeps in the area (I’m one of ‘em). I’ve never had a problem here; service is great, and staff and really nice and friendly. I was interested in a hazelnut macchiatto and didn’t want to buy it because I thought I’d hate it — the barista guy made me a short sample, and I was very impressed (both with the offer to give me a sample and the sample of course).
This morning I got a chicken sausage breakfast wrap to go with my tall iced coffee. It was the lighttest, tastiest breakfast wrap I’ve ever tasted. I enjoyed it :) Check it out peeps and have a great day :)

Starbucks is the same wherever you go EXCEPT for the customer service. This particular one is just close to work and convenient when I need to just step out of the office for a small afternoon break. They’re not too friendly, but maybe it’s just me because I’m a regular morning customer at the other Starbucks in town and their friendlier and remember my everyday usual haha

Well, Starbucks is my preferred coffee choice. This Starbucks location is meh. The service is extremely slow, especially on weekends when no one is in there. I don’t order anything special. Its always either a caramel macchiato iced or hot and it takes them forever.

Overall this Starbucks is nice, the staff is friendly, theres plenty of parking, and the drinks are made well. Ive visited on countless occasions as I worked in the area and the staff is very accommodating. Ive asked for recommendations, a few minutes to decide on drink orders, etc and the staff has always been pleasant compared to other locations I have visited. For me thats surprising as this is in the Newton area where I find some people to be a little too high strung or entitled.
The only complaint I have is due to its location in Newton corner near the Mass Pike and a traffic light there is always tons of traffic in the area. Ive seen both cars go in and out a path adjacent to the building rather than entering the parking lot through the larger entrance and I think a sign needs to be put up for entrance or exit only. I say this as Ive seen cars try to enter/​exit at the same time and its only large enough to be a one way egress.

If you park here and walk off the premises for any reason, your car can get towed and it will cost $ 131 cash to get it back. Happened to me. Most expensive tall chai I’ve ever had. Also cost an additional $ 2 for the ATM fee to get the cash, plus about thirty minutes to go to the ATM and walk to where he towed it and get my car.
The parking lot was empty at the time, just a few cars and dozens of empty spaces, and I was back in less than an hour, so the only reason he had to tow me was to make a quick buck.
I went in the starbucks and told them what had happened and they said there’s a guy who sits in his truck waiting for people to walk out of the parking lot so he can tow them and make a quick $ 131. In my opinion, not an honest way to make a living.
I expect the tow truck driver gives kickbacks to the commercial real estate owner of the lot. It would be illegal for him to tow me if he didn’t have permission from the owner. This owner also gets money from Starbucks and Bertucci’s, so I have a reason not give these guys my business anymore. That and given what happened to me I don’t think there’s any way I can say they have convenient parking.