PetSmart

WOW.
Such poor ratings for such a great, new, Petsmart store.
I visited for the first time, today, September 13, 2015. And WOW. This Petsmart is the CLEANEST Pet Store, I’ve ever been too. The Westwood Petsmart and the one in Walpole are also both clean, but this one is EXTRA clean and I was the *only* shopper in the store. There were multiple employees in the checkout area offering help, which I didn’t need, yet was pleasant, as well as the price scanner actually working (which at most pet stores, for some reason, don’t work!). Anyway, checkout went smoothly, except for the pure fact that they had these HUGE paper bags, instead of plastic ones, which the city of Newton does not allow (no large store signs, no drive thru restaurants, and now no plastic bags! Wow Newton is turning terrible!). Overall, great Pet store, highly suggested.
Located on Needham Street, yet hidden entrance on Tower Road, right by Michaels. There is even a parking garage, very convenient for rainy days!

The grooming salon is not up to par. They made time to accommodate my pup but were not confident in handling her.
She was flailing about and falling off the grooming table; and was only there for a nail trim. I do not recommend this grooming department for anyone with a large dog, mine is 65 lbs.

Great grooming department at this location. It’s always easy to get an appointment and the staff is very friendly. It’s very clean because it’s a newer location as well, which is a huge plus!
Always a good experience here!

Petsmart is one of the stores I dread shopping at. They generally have the dumbest and most unpleasant employees I have encountered. This one is new and a little better than the other Boston area petsmarts. I had to deal with a few employees on my latest visit and I was shocked that they were actually nice and not stupid. As far as pet food goes, they have the cheapest prices around. The only bad thing is they do not carry some healthy brands like natural balance. Their food is generally cheaper than what you would pay at petco. The one thing I like about petsmart is the clothes they carry for dogs. They have some cute shirts and sweaters and the prices are pretty reasonable, usually under $ 10 if you have a pet perks card. It’s always been empty when I’ve been there and parking is very easy.

PETSMART poor service
I visited the store for a dog grooming and was recommended a product by one of their associates. As it was sold out in the store they said the fastest way to get it was to order online and it would ship free to my house in a few days. Ordered it on one of their IPads on 1−20−15. Had not arrived by 1−26−15 so I called and was told it is being shipped by UPS but with USPS delivery and I won’t get it till February 2,2015. This was not what I expected so beware of shipping delivery estimates !!!