Heartbreak Hill Running Company

High fives all around. Staff is fantastic, and their customer service is supreme. It’s a little small inside, but they can get what you want if they have it at their other (presumably bigger) store in the South End. And they host training runs for free, if you are able to make it to them. They are all about the running community here.

I came in here last weekend to buy new running sneakers after developing a few issues from my old one. I settled on one pair of shoes, but as soon as I went running I experienced horrible pain. I called the store two days later and spoke to Luis, who was very nice and very helpful. He assured me we would figure out the issue with the shoes as soon as I could come in.
I went back today and I was amazed at their customer service. Luis helped me out so much and was very patient with me. I walked out very satisfied and with an awesome new pair of shoes. I don’t plan to shop for sneakers anywhere else in the future!

I showed up with my two teenaged kids looking for shoes for spring track. The young fellow how helped us was very knowledgeable and helpfully. He walked us through their process, which involves video taping your stride, and analyze it to figure out the right type of shoe. Then they brought out 3 options for each kid (I have a boy and a girl runner). Very pleased with the people and the process.

I will second the previoius poster. I am a realtively new runner and recently went to Heartbreak Hill for new running shoes. I am so used to going into stores where I have to help myself that I was bowled over by the level of service and attention. The selection is good and the prices seem the same as everywhere else. The staff is really nice and helpful.

I can’t believe that no one was inspired to write a review for this store yet!
I went in this morning looking for a new pair of running shoes. I am not a runner, and I don’t know the first thing about picking out the appropriate footwear. The salesperson, Mike, had me walk up and down the sidewalk while videotaping me to check my gait. Then, he proceeded to very patiently bring me approximately 200 pairs of shoes to try on. I was difficult, as I have this weird bone thing that tends to get aggravated in every new pair of shoes I buy. I took up so much of his time that I felt guilty, but he was incredibly accommodating and helpful. He didn’t push me into buying something wildly expensive, which I actually would have done. I appreciated this. From start to finish, he provided perfect customer service, which unfortunately seems to be becoming a rarity.
I’ve been to Marathon Sports in the past, and I liked them as well. They seemed to have a larger selection, as I recall, but the customer service here was so on point, I’ll be back for my next pair, as well!