G & G Management

This is the worst property management firm, ever. This is the successor to Elite Management, which tried to ban kids from walking on the grass and took Christmas wreaths off unit doors without telling anyone. As G&G, this firm was just as bad. It let a fire alarm sound off for an hour before resetting it, as they had only one contractor who was in NH, an hour away from Boston. They responded to emails about rats in the dumpster by replying «What am I supposed to do about it?»
Totally unresponsive incompetent company. Go elsewhere.

Managed now by son, Ian Gopin refuses to get back to homeowners, hires lawyers left and right. Owns the «Board» no separation, blatantly puts in board members one guy was a renter here only for a few months over a long time owner who ran unopposed. No one said a word and everyone seems afraid to speak up. Does special favors for Board who are arrogant will not be named, paints their houses. Changes the subject, slanders homeowners at meetings, if you need a repair acts like you are crazy, gets off topic. Makes you crazy we need a change around here!

This is the worst company to deal with. I am not sure why they are still in business. Rude, arrogant reps, lying and cheating. That’s about it.

The worst company ever. They never return phone calls or e mails. The worst customer service ever, Rude and arrogant and very unprofessional, Do not use this company under any circumstances. HORRIBLE HORRIBLE HORRIBLE

Awful! Customer service is so poor. They are unresponsive and disrespectful. Look elsewhere, they are not interested in pleasing their customers. They really need to review their hiring policy too. Very rude customer service representatives. I work for a large company. If I ever treated our customers the way they treated me, I would be fired on the spot. Time to clean house G & G!

Run the other way.
These people are the very worst in the Boston area to work with. Rude, unresponsive, they provide false information and in my opinion, lie a remarkable amount. If you are considering using these guys as your management company because they are cheaper… don’t. its not worth the headache.

I can’t believe G&G Management, Realty or G&G Management & Development (they change their name every year probably to avoid lawsuits) is still around. They used to manage our complex but we threw this father and son team out! They were that bad!
They will cause your property to lose value and they are inept at repairs, have their own kickbacks and lots of outrageous costs. No fix every lasts with them.
Now I heard the father who ran the company has turned it over to his son who was a Reebok merchandizing mgr making crazy claims of rehab, build out experience. Is never reachable or in the Office.
Family claims business started in father’s basement like Steve Jobs and probably getting the same kind of money! Son lives in Sharon and is everywhere about biking charity has time for this during the day but not to return calls to angry homeowners. Three BBB claims against co.
Best thing they are known for is selling themselves and not returning calls.
Avon, you will regret getting involved with them and will have trouble getting them out.
Do not cause your property to lose value in this market!

GG Management has managed the Hamilton at 1025 Hancock Street in Quincy for almost two years. In that time, I’ve found them very unsatisfactory. Emails to Robert Reisch go unanswered, things don’t get fixed in a timely manner, needles are found in our lobby, and recent, a homeless man took up residence in our other foyer and graciously asked my female self for spare change. I’ve emailed on several occasions about the dryers and laundry being broken, only to have my emails apparently go to some vortex where they are never acknowledged, not responded, and not fixed. I do love wasting my quarter for a machine that spins them in a chilled, rounded container.
Really shit form, Robert Reisch.

I’m an owner in a property G &G manages and I speak for many owners who are extremely unhappy with them. They are HORRENDOUS: incompetent, don’t do either what they are asked or are supposed to. The managing agent H*** lies, makes decisions in lieu of our trustees and doesn’t communicate with them about issues even in preparation for the monthly meetings (which are no longer held monthly). Neither does he respond appropriately to queries by owners.
I had to ask them 4 – 5 times for log-​on info needed to access our condo docs online. When I finally got the password, I found that the condo documents ARE NOT available (despite the fact that they are required to be by law. Also despite G &G having sent out a form letter a while ago touting their «new online services», primarily: access to condo docs online.
They are also extremely controlling: they don’t allow communication between owners, refuse to allow notices to be posted or shared, and continually tell the owners what to do. Our agent H*** has also recently started to record completely false accusations about me online. This happens to coincide with my decision to speak out and attempt to make changes in our bldg. This is clearly an effort to get me to stop questioning them and their inappropriate management style.
I f you need further warning: It took them ~ 3 months to address a dangerous situation w a tenant who has caused the fire service to come out twice in 3 months by leaving his oven on to the point of burning & leaving his tub running so it repeatedly flooded the condos below him, causing serious water damage. This situation that PUT THE LIVES OF THE PEOPLE IN THE BLDG IN JEOPARDY was not a priority for them. Instead, the agent feels it’s important to record blatant lies about owners who question/​challenge him. (Example of an alleged offense: that I left a basket in our dumpster room.) !!!
THESE PEOPLE NEED A REALITY CHECK AND A COME-​UPPANCE.
And BTW, a «value» company located in Newton, one of the most expensive towns in the area?! Clearly, they’re making out well. Perhaps, by stealing from the properties they manage, as per Kiril’s entry.

I lived in a building they managed for three years, and I can tell you flat out that their maintenance is THE. WORST. The same problems recurred over and over again for three years, and instead of fixing them they apparently just put on a bandaid. For three years, the elevator in my 7 story building broke down at least once per month (often more). The front door lock often would fail, locking residents out, and one time locking them in. Instead of replacing the lock they just kept «fixing» it. They were never prompt and I don’t think I ever actually got our property manager on the phone (always ended up in her voicemail … either she dodged the calls or she didn’t actually work there).
Miserable company. If I were the condo owner (and thus employing this management company) I’d have fired them. They’re a budget company, but the misery they cost was high and I would have paid more to get rid of them and hire someone competent.

They did a very good job maintaining the grounds of the property I owned and were responsive (eventually) when it came to fixes that were requested or general questions. To the average owner/​renter this is pretty much all you should worry about and if it ended here, I would definitely have given at least 3 stars and its also the reason I will leave them 2 instead of 1.
The reason I had to go down to 2 is they almost single hand-​idly caused the sale of my property to fall through. Due to the mortgage mess, the process of selling rental properties has become more involved. I use the phrase «more involved» because I the process is exactly that, more involved NOT complicated ESPECIALLY for a «PROPERTY MANAGEMENT» COMPANY. It is not exponentially more difficult, there are simply some additional documentation that needs to be provided by the property management company and questionnaires from the banks that need to be completed. G and G manages a number of properties in the Boston area so I thought they would be pros by the time paperwork was being processed and they were the last part of the equation I expected a hiccup from.
To an outsider this is probably a boring story so I will skip to the happy ending where the sale went through BUT multiple deadlines were missed that put the deal in serious jeopardy and it was all due to G and G’s incompetence. To be honest, I have rarely dealt with this level of incompetence in my life. What compounded the problems was how G and G would agree to time lines for having documents presented/​completed and then not only miss the dead lines but stop responding to calls/​emails from me, the purchaser, both party’s agents, banks, and attorneys.
I was utterly baffled at a PROPERTY MANAGEMENT company’s complete inability to play the role THAT THEY ARE PAID to do in a transaction. Again not to get into the boring manusha but just an example, they put me in touch with their lawyers at one point, the only problem is the information they had on file for THEIR OWN attorneys was not up to date. It was funny to hear that individual rip them for how clueless they were during his time representing G&G.
As I mentioned papers were eventually passed but they were a nightmare to deal with. They are like a Meineke that cant change tires.
FYI G&G, paperwork was drawn up to make things very ugly if the deal had fallen through… I hope for your sake and the next owner/​buyer that you got a clue since then. (very ugly)

Nightmare Company-​Run away from these hot heads and here’s why:
1) They deposited and kept our insurance damages claim check of $ 16,824.78 since 2009 without even telling us they received it. Now 2+ years later in 2011, they won’t even give our money to us even after multiple requests from us and their own insurance company. We paid into their umbrella insurance policy so all checks are made out to them which should have been a red flag right away but we trusted them. Now we had to find out from the insurance company that they deposited our check and they did it without even telling us. Our 16 unit building unit can’t even repair our damaged units because they kept our insurance money. Is this who you want to entrust with your building, your insurance money? I’m a trustee of our building and 2+ years later, they still have our money.
2) there is a long laundry list of other matters as well but since there is a character limit to this form, I won’t even go into it. We are so happy that they no longer manage our building.

Our condo association, of which I am a trustee, selected G&G as soon as they incorporated based on our past work with Norman Gopin, who is just terrific. They are fantastic to work with… the whole operation is responsive, innovative and friendly. They saved us so much money in renegotiations with vendors that we have a substantial surplus now and can do cosmetic improvements to boost the resale of our building. I cannot recommend them highly enough!!! They are proactive on our finances and maintenance and when issues come up, they are there ²⁴⁄₇. Nice folks, hardworking, very reasonable management fees. Doesn’t get better.

G&G is an excellent, family run property management company. I dealt with them at two condo buildings and they were amazing to work with — very professional and responsive!