Peter Pan Bus Lines

They charged me $ 20 because I was late for my bus. 1.) This is the first bus company that charges a late fee 2.) I was late because of snow blocking all the roads in my neighborhood until after my scheduled bus
The workers were no help and plain rude.

OMG, just got off the phone with my 75 year old father in law, who thought he had bought a ticket from Framingham to NYC — he got to Springfield and they didnt let him on the bus!!! Daniel Defalco made him get his bags off the bus, stating they didn’t have the right paperwork, which they had purchased through Peter Pan in Framingham to switch to Greyhound in Springfield (which doesn’t make sense to me?) Fortunately there was a bus an hour later and the dispatcher made sure that the second driver took care of the in-​laws and got them to their destination. My father in law is a world traveler and has never had anything bad to say about tourism reps, but he feels that Mr. Defalco is one of the rudest, unprofessional people he has met. Stay tuned, as we will be purchasing tickets in the future to check out the experience and validate what I am reporting, as this is really a reaction to my poor inlaw who thought we’d have to retrieve him from Springfield stranded by the driver. Unfortunately, beware that there is rarely a customer service rep at the Peter Pan counter that can clarify any questions or comments and the on line booking is very confusing… stay tuned, we will be writing to the company to submit a formal complaint — but buyer beware, be careful and double check your purchase.

Peter pan buses are consistently oversold and running late. I’ve taken the New York — Boston route regularly and have had to wait one hour plus at Port Authority for a next bus on multiple occasions because there were no more seats left on the bus I had reserved!
Add to this a bad habit of departing 10 – 15 minutes late, and a big part of their fleet is old buses. If you want to use Peter Pan, I recommend booking through their subsidiary Greyhound (or Bolt), who have a much more reliable booking system ad run on time.

Good and convenient service between Boston and New York. Not that expensive around $ 20 one way.

It wasn’t all bad… on time service, not too crowded, I had two seats to myself, and $ 15 round trip to Providence, RI is great considering how many years would have been taken off my life had I driven. Traffic is awful on 93 S!
The bus terminals were pretty depressing. A simple fix at Boston’s South Station would be some brighter lights. It looked like the dead of winter inside that waiting room.