Star Nails and Spa

I’m only giving them them «generous» 3 stars because they seem to be super clean and you get a 3 minute neck massage after a pedi.
I feel like it was a rat race here! Melody did my pedicure and I was in and out of here in no time. I mean no time to relax here! I got snapped at by her over and over. If I didn’t have my feet exactly where she wanted them she’d raise her voice at me. I felt like a child. When she put on my shoes I asked her to buckle the buckle on the first hole. She buckled the last hole and I moved the buckle. I got snapped at — she said, «no that’s the last hole, I had it on the first one». Jesus! Really!
They won’t get your dead skin off the bottom of your feet here. Seriously. I hear you have to pay extra! What??? They scrub for 30 seconds. Isn’t that one of the MAJOR reasons you come for a pedi? What are you paying $ 30? To paint, file and trim your cuticles? I can do that at at home!
If you are in a hurry definitely come here! If you need more attention try another place or pay the extra up charges.

Hands down the best pedicure I’ve had. Coming down here from Boston, I’m used to a quick pedicure with lack of attention to detail and lack of people caring. This place is amazing and having the added touch of the back massage at the end is great! Everyone is friendly and happy!

It’s now been several days and my polish has yellowed and all nails are crackling. I take back my review :(

I really enjoyed my pedicure here! Three of my friends and I decided to go on a Saturday afternoon. We made an appointment two days prior. It was pretty busy but were greeted promptly at the door and we were seated almost immediately. Everyone was very friendly and the inside was clean and smelled fresh. I got the Star Spa Pedicure. The woman I had, Nana, was great and the hot stone massage on my legs and feet felt amazing! It was so relaxing. They had a ton of polish colors to choose from including brands like OPI and Essie. After my pedicure, Nana also gave me a neck and shoulder massage with a hot towel… which seemed like standard procedure for all guests. Again, pretty amazing! And all for $ 50! Not too shabby! Will definitely go back if I’m in Newport again!

EXCELLENT service…
Today was my first time walking in after hearing so many people rave about this place. I decided to take a chance and try it, figured if I didn’t like it I’d just go back to my normal nail salon. I was very impressed at how clean the salon is and how nice the staff is when I walked in. I got a regular pani/​pedi and it was only $ 40 for both, Good price I think. Now here is the best part, the girl doing my feet took extra care on taking the ti. e to massage and give my toes attention. Then I got a paraffin wax on my hands which comes along with a manicure during the winter times. I was blown away when I got a shoulder and neck massage also, I just can’t believe all of that for $ 40. I mean wooooow!!!
I would highly recommend this place to anyone and it’s well worth the time and price. Repeat customer here

Walked into my appointment 5 minutes early, the one man who did not have a client asked what I needed… I told him my name, and the employees started scrambling around, acting rude and confused. To avoid the awkward tension, I walked over to the polish to pick a color and the idle worker approached me to tell me it would be another 20 – 30 minutes. It seems they completely forgot my appointment, or just disregarded it. Very unprofessional. Other comments about the staff being rude and dismissive are accurate.

FANTASTIC!
I had my bridesmaids and myself there last week before my wedding, and we had a blast! The staff was so attentive — one of the gentleman even helped me open a particularly tricky bottle of champagne while we both laughed!
One of the attendants painted my 2-​year-​old neice’s nails and even adorned them with tiny little flowers.
Excellent service, friendly and fun staff, and our manis and pedis were AWESOME!
Wonderful!!! Wonderful!!!

Just got my eyebrows done there and had a terrible experience. The wax was way too hot and has burned my skin and she also missed parts. I will have to go get them redone at another place once my burns heal.

I recently went in for a gel manicure and regular pedicure ($ 60). The pedicure was done within 15 minutes. When they say basic they mean basic! My gel manicure did not include the paraffin wax which it usually does. When I asked I was told they do not do it in the summer. I come here regularly, year round, and it seems they alter their services depending on the time of the year. So basically you pay the same price with less services and a more of a rushed job. They are also not the friendliest staff around and seemed unorganized. Not worth the price in the end!

I gave this place three tries hoping it would turn out to be my local spot for the summer. Not so much… The location is the only positive thing about this place. Some of the staff is very rude and the service is mediocre at best. Even if you make an appointment you’ll most likely be waiting an additional 10−15minutes. When you arrive you will be directed to pick a color from the minimal selection they have to offer. Don’t bother asking for help with finding a particular color because you’ll be told that everything they have is on the wall… and everything they have is a piss poor selection of off season colors. The few bottles of popular summer colors that they do have are mostly empty so you’ll have to pick something else if you were intending on having all 10 fingers and 10 toes painted. The manicures and pedicures are rushed and the final polish is messy. If you acknowledge that the paint is actually on the flesh of your finger and not the nail they’ll do a half ass job fixing that as well. So if you’re looking for a rude salon to give you a botched mani/​pedi in an ugly color this is your place… otherwise I’d steer clear.

The only reason this place is still in business is it’s location and the fact that it has parking! The men reak of tobacco, the manicurists, female as well as male, are rude, curt and virtually incompetent! I think my manicure, including the paraffin and 3 minute awful «massage» was done in 15 minutes. A child could have done a job that looks better than the manicure I got here.

I had a pretty good experience. I was a walk in and was seated right away. I chose a mani/​pedi with the peppermint bark treatment and massage. He did a very good job other than maybe a few missed spots on the bottom of my feet. Very knowledgeable about what he was doing. I loved the hot stones– it was relaxing. I’d go back again.

I’ve been here a couple of times and the real problem happened when I needed a new set of gel nails. The first guy passed me off to someone who supposedly could do it. After one coat of gel I was «done» and sent on my way.
After one week two nails broke. I won’t be going back. If you advertise gel nails than have someone staffed at all times who can do them right.

$ 35 for gel removal and basic pedicure. Crazy. No conversation (and I mean not even a hello from anyone) and super rushed. Toe Nails were done adequately but nothing I couldn’t have done at home. Signature nails near tjmax was better and that’s saying ALOT since I wouldn’t return there either. Should’ve read reviews first. All the negative ones are accurate. I don’t expect a lot but jeez… don’t come here.

I tried Star Nails on the recommendation of a good friend, who gets her nails done as often as I do, every couple of weeks or so. Star is closer to my home than the nail place I frequent, so I was really hoping to switch.
The space is beautiful and clean, but the staff was downright rude and very hurried. I came in wanting a manicure and pedicure and walked out with no polish on my toes, declining a manicure altogether.
The man «helping» me smelled very strongly like body odor, hurried me through color selection, and sat me directly next to the only other person getting a pedi. He did the fastest once-​over I’ve ever seen on my feet (seriously, I do more with a pumice stone in the shower) and gave a super quick massage. When he began painting my toes, I realized I did not like the color, asked him to remove it. Then I left. After paying $ 30.
He never once spoke to me to ask why I changed my mind, or why I didn’t want polish. He simply charged me $ 30 and I was gone.
I will never go back. There are too many great spots on the island to put up with service like this. Pedicures are supposed to be relaxing. Getting my hands and toes done is a luxury I afford myself because it feels nice. It’s my time. Star Nails doesn’t feel the same. I am now seated in a real pedicure station at my regular nail place, and it never felt better.
Shame on you, Star Nails.

Wish I could like this place. Location is great. Went in for a simple polish change today and had a terrible experience. Asked to have my nails filed down (1 week of nail growth) three times. Technician just kept nodding yes and continuing what she was doing. Also unable to buff nails. I had to signal to another technician to help her. Charged my credit card, then the boss came over to alert me that the technician had under charged me by $ 2. I thought she may have been attempting service recovery but I was sorely mistaken! Steer clear of high prices, rushed experience and low quality!

I wanted to be mad that they started me 15 minutes after my appointment time and that they took three walk-​ins AFTER I walked in. But. The guy that did my pedicure was amazing. Down to the timed-​for-​both-​feet massage (which is appreciated when they’re both shown the same love), to every little thing about it. Amazing. Chairs. Amazing. Cleanliness. Check. Manicure was also probably one of the best I’ve had. And the neck massage and parafin treatment after, just icing. For $ 60 that’s cheap (coming from boston) where they hurry to get you in and out, for the same price. I would definitely come back!

Had a shellac mani with ruby and she was a perfectionist… Very hard to find a place that does it the right way. Lots of relaxing perks are included too.

I went for a pedicure on a Monday morning. I was the only person in the place. The pedicure was awful and I felt like I was being rushed out. The girl never did any sort of scrubbing on my feet… I’m not sure if I should have ordered the callus remover (I definitely didn’t have calluses but I did have dead skin around my toes). She basically soaked my feet, filed my toes, slapped some lotion on my feet and legs and called it a day. She painted my toes but 4 of my toes were chipping within 5 hours. I wouldn’t waste my money here again

I had been here previously and was satisfied with my experience, so I decided to bring my bridal party here to get our nails done. Big mistake. The pedicure was fine, but the boy doing my nails was extremely rude and clearly didn’t want to be there. As for my manicure, they didn’t manicure my hands at all. I asked and paid for a french shellac manicure, and they only applied the polish, very rudely and roughly so. No hand massage, lotion, or cuticle treatment. On top of all of this, when one of my bridesmaids had an Epileptic seizure during her pedicure, causing them to cease the hot stone pedicure (that she did not ask for) and leave her feet unpainted, they charged her for the full fee. Rude, dishonest, and not worth it. Will never go here again.