ALEX AND ANI

LOVE LOVE LOVE this place… This was my first time in this store and I was very impressed by the friendly staff and how beautiful everything was. I’ve only heard of this company through a family member and I am pleased to say I will be back again to buy more bangles. I bought 3 and would have bought more if I could. Definitely in love with these cute bracelets

This was one of the nicer Alex and Ani shops I’ve been too and the location is nice, but the staff was so rude and stuck up we actually could not believe it. So disappointed and won’t be back to this one.

A fantastic Alex and Ani shop for its products, service, and location. Sitting a short walk away from the edge of the water, this shop is situated in a nicely updated house-​like building with the anchor of Bowen’s Wharf right outside.
Every piece Alex and Ani has to offer – with many Newport and Rhode Island-​specific pieces – is available. One such location specific piece is the chain necklace that can be decorated with your choice of charms. It’s expandable up to 30 inches and has beads around it to stop the charms from going down so you can see each nicely. It’s really beautiful and unique. You can make it your own with different colored stones and charms that have a special meaning to you. (This necklace is expensive, at $ 78 for the chain and about $ 40 for each charm.)
The staff is also very pleasant and helpful. They’re patient and don’t rush you as you look around. One of the staff members that helped me – Julia – stated she was there to do just that, and was really genuine in her statement. She was very kind and willing to help with anything, whether it was grabbing a bracelet or designing a charm necklace.
The only downside of this shop is that there’s two stories, with a turning flight of steps to get up to the second floor, so it’s not handicap accessible. A lot of the charms are on both floors, and the staff seems as though they’d be more than willing to get anything, but there are special lines of pieces – like the necklaces and sports collection – that are only on the second floor.
If you’re looking for the beautiful pieces that Alex and Ani offers, and want outstanding customer service, then be sure to visit this Newport location!

LOVE me some Alex & Ani. As with anything that comes out, I usually dislike it right off the bat, and it takes me awhile to appreciate it. I started noticing the bangles and one day asked my friend about them. She told me you can pretty much get anything in bangle form, from your initial, to a bike, to sayings. I was so excited, I started looking into them right away!
The Newport location was the first bangle I ever bought! (I now have 8 and I believe 6 were bought from this location). The girls are always so friendly, and I want so many of them that I usually know what I want way ahead of time. I tell them what I want, they go and grab it and I go on my way. In and out. I always have them send me a receipt via email as well. They also allow a 10% discount for students with a valid ID, which I think is awesome. I will return and get a bangle every time I visit Newport, as they never let me down. Awesome customer service and very attentive. Often times when I come in here, I can here the girls assisting customers that are new to the bangle word. Don’t worry chaps, I was there once too!

Went to buy a gift for my niece graduating from high school on a Friday afternoon at the Wharf (ugh!!!). Surprisingly pleasant experience; friendly, informative, courteous service. A quick and painless transaction.

Date of visit: 5÷11÷2014
We were walking around town checking out the stores and because we had a dog with us we figured someone would have to wait outside with the dog. Or so we thought. .. the staff not only invited the dog in, but offered him a treat (asking us first of course).
We didn’t buy anything but I was definitely impressed with the friendly service!

This is a very nice Alex and Ani. The variety of items is good as they have many of the collections as well as the precious metals. The people working here were very friendly. We spent close to $ 500 in this store. The transaction was smooth. I have always liked that they have I-​touches connected to their check out machines. The only issue we had was even though I have bought plenty of things from here before my name didn’t seem to be in their system. It usually is.

What a nice store! There are 2 levels with multiple display cases. You might be waiting a little bit for someone to help, but plenty to look at in the mean time. Very clean and pristine inside. They have a lot more than just bracelets, so definitely worth a look. It’s located in a great location, so you can continue along on your shopping experience.

I recently broke my vow not to order on– line but the store didn’t carry the bracelet I wanted any longer. I was skeptical after the terrible service last year but figured time wasn’t a factor this time so I didn’t have much to lose. Pleasantly surprised — the bracelet arrived in record time. The company has obviously vastly improved their on-​line orders. I am very happy with this as I love their products and my visits to the stores have always been a great experience.

I’m not going to lie to you: I was afraid to enter. It was a Sunday afternoon and the place was teaming with the constituents of its target audience, cooing over the admittedly pretty assorted bangles and bracelets. Okay, so I was surely out of my league here. They don’t call me Red Neck for nuthin’. The wife wanted something pretty and trendy so I took the plunge. Aich! Wandered around inside for about 15 minutes and the place was packed, wasn’t able to flag down a perky young saleslady. In the end I came back the next morning just after opening and had a much more pleasant experience.
They have pretty jewelry and and a nice setup for such a small space. I would avoid it like leftover sushi on a busy weekend, though.
Then again that half a dragon roll looks pretty good right about now!

Love this adorable boutique! This is a company based in Rhode Island and this is their original location. The staff was friendly and helpful and I purchased a gold tone bangle with a Newport charm to commemorate my visit. The boutique is very cheerful and the jewelry is nice. Also, most pieces are reasonably priced. Recycled mettle.

My new obsession! How did I not know about this (and now my wallet hates that I do!) This location is large and the staff is very helpful. Such cute jewelry. I can’t wait to shop this weekend for more!

Love these bangles and customer service is superb from corporate. Sent in broken bracelet and they took care of it right away. Thanks A&A!

I spent a weekend in Newport and visited this store at least 3 times. Alex and Ani are known for their bangles and charm bracelets. It’s like a potato chip… you can’t buy just one. The bangles are stackable and look great when mixing metals. I have a small wrist and was worried about the bangles and bracelets being too big but a saleswoman suggested the Mykonos because it’s a wrap. I bought that along with a charm and silver beaded bracelet. I wore the bracelets out of the store and I just love the delicate sound that they make when they clink and clank together.
I hear that the owner is a local and from Rhode Island? I was happy to find out that the jewelry is made in the USA. All of the employees were very helpful, even though the store was consistently packed with people. The store is 2 stories so you have many jewelry options (hence the multiple visits). Printed receipts and e-​receipts are available.

The bracelets at Alex and Ani are a witty take on the traditional charm bracelet. These trendy bangles and beaded-​lets are stackable, interchangeable and collectable. The beaded beauties come in a variety of colors, most of which have a sustainable twist to them, and the more traditional bangles are less chunky and more elegant. Singular charms include zodiac signs, eastern symbols and Christian saints.
Stop in the store and one of the numerous, super friendly, super eager employees will gladly show you what’s new, what’s hip and what you might like.

As a huge fan of Alex and Ani, I can say without a doubt that this is my favorite location to buy them. The staff is always friendly and very helpful, especially when indecisive me is trying to put together sets. They always have great recommendations and don’t try to push more bangles on you than you are ready to buy. I’ve never been in the store when it is very busy, but I heard that it can get quite crazy in there. Recently I went in to buy a few bangles for a gift, and was unsure of which she may have already had. The sales associate was able to look up her account and see which bracelets she had already purchased, then she helped me pick out very meaningful ones. Now that’s what I call great customer service.

The bracelets here are SO cute! I’ve received a ton of compliments. Service at the store was great. Service from corporate, not as helpful…

ok i was lured in here because i had a groupon that was about to expire and i am so so glad i went! i’m really happy with the product, i had been scoping out online what i would buy but once i got there i just went with what i was feeling right then and there… mostly because i had been drinking a lot of green beer (i was attending the st pattys day parade that day also). so anyway i went in a little inebriated and bought 5 bangles. i put them all together myself, love them, and was in and out of there in 25 minutes or so. the store was super crowded but i was helped within minutes of walking in so no complaints in the customer service area.
i love everything about the product so far, never heard of them before, never even knew they existed and am seriously crossing my fingers they run another groupon because i’m already planning to go back!

Hip.
Cool.
Trendy.
Fun.
Vibrant.
Bangley.
Unpretentious.
Young.
Diggity.
Fun. Fun. Fun.
Clean and well lit. Crisp white walls. Waist-​high glass cases. Fun, upbeat music playing in the background. Really nice, friendly, happy staff.
Seriously, how can you go wrong? Lots of product to choose from. Well stocked and easily managed.
Sure, A&A is trendy. Whatever. If the person in your life digs it, roll with the flow.
I was helped by the effervescent (and shoeless for a short time) Kathleen. What a sweetheart. She helped me pick out charm bangles. She explained the store. She walked around with me. She let me goof on her for being shoeless (she had borrowed them from a fellow staff member and gave them back when that staffer left. Yes, she then went and got her own shoes and put them on).
I would go back in a heartbeat. That is, if my wife ends up liking this stuff.

I hate giving negative reviews. I used to love their products. However, I was EXTREMELY disappointed with the service and changes to store policy on my last visit, and that also made me doubt the quality of their products.
So, the background makes this a bit of a story and I may ramble (sorry)…
I received two charm bracelets a year and a half ago for my birthday. I immediately– we were having dinner in Newport and we literally walked down to the store from dinner– and bought additional bangles (a set of three in various textures and a color-​beaded bangle). I also bought two bracelets for Christmas gifts that year and also received two other bracelets (one in silver and one in gold finishes).
The issue — one of my first two charm bracelets (the one with my initial, which was my favorite) almost immediately lost the charm: the link was not soldered. This also happened to two of the three textured bangles– granted all that was lost was the Alex & Ani logo and/​or recycling tags– but still– it was a bad batch. The other bracelet (Infinity) I initially received as a gift was soldered, and is still in great shape.
When I returned to buy gifts (I live in Providence and do not get down to Newport very often), and mentioned the loss of the charms the salesperson on this visit was very nice and helpful, mentioning that this was a local and family owned company and they would replace the damaged merchandise whenever I could get back. I understand that I did not go back immediately– as I mentioned before, I don’t get down to Newport very often and when I had got down did not have the damaged bracelets.
But, I remembered everything, and was in Newport recently. I went into the Bowen’s Wharf storefront, and after waiting for two other customers to be helped (there was only one person assisting customers on the floor that Saturday), and approached the salesperson. Before I could finish the salesperson stopped me and said that the company policy had changed and that all returns or replacements must be made within 30 days and accompanied with a receipt. I was so taken aback that I said thank you and walked out– I had the intention of purchasing additional merchandise this visit for Christmas gifts.
I still enjoy the look of the product– but after falling apart so quickly and such a hard line on the potential replacement (a bit more customer service would have been appreciated) I will no longer recommend the products to friends add to my collection, or give Alex & Ani as gifts.