Chipotle Mexican Grill

Stopped in tonight only to walk out disgusted. Understaffed, food all over the serving area, bottom of the barrel choices to build my bowl.
Workers don’t seem to be motivated in this location and several others I’ve recently visited. It seems they are either under supervised or lack enthusiasm.
I’m officially done supporting this business.

Went here last night for dinner, despite the poor reviews I figured «it’s chipotle it can’t be that bad» The staff was extremely friendly and worked hard on making sure all the food on the line was stocked. However when I got home to eat my food you could tell that something and there was bad. I couldn’t tell if it was the green peppers from the fajita vegetables or the tomato from the pico but something just didn’t taste right. And considering how my stomach is feeling this morning I I think it’s safe to say that something in my food wasn’t exactly fresh. This chipotle is connected to the mall, I don’t know if that has anything to do with the poor quality but they really need to step up their game… This app is pretty accurate and They need to be more aware and start doing better

Been in the Navy and have been to atleast 7 different states and ate Chipotle, this is by far the WORST one I have been to. The cooks were texting and the food was the worst. The food is not nearly up to par. The servings were the small and sloppy. Save yourself a trip!

I grew up in Colorado so I’ve been going to Chipotle regularly since the late 90s. This is by far the WORST location I’ve ever been to. The line is always to the back of the restaurant and I’ve never bothered dining in because it’s so tight and crowded. The food is delicious if they make it right but this location always seems to screw something up. Two of the worst experiences I’ve had are as follows: on my birthday last year, my husband was deployed and I had a 2-​month old and a toddler so I had nothing fun to do. I couldn’t even go out with friends since the baby was too young for a sitter. I thought for my birthday I would at least treat myself to a Chipotle burrito. I stood in that long line while my toddler climbed all over the stroller and my infant cried — I was determined! I could barely pay attention to how my order was being put together as I tried to keep my toddler out of everyone’s way (since that place is always packed), but I definitely ordered a chicken burrito — my favorite. I took it home to eat it in peace and that’s when I discovered they’d forgotten to put the CHICKEN on it! Birthday ruined.
Today I was out with my kids and had the genius idea to order my food online so we wouldn’t have to wait in the ridiculous line. As expected, when I arrived I saw the line wrap around to the back of the restaurant. I looked to see the last person in line, thinking how glad I was to not have to get in line behind them. I felt triumphant as I walked straight to the register and paid for my order, which was supposed to be ready 5 minutes before the time I arrived. I expected someone to hand me the food but instead the cashier yelled my name to someone making the food. Okay, I thought… Maybe they will just make it now. That’s okay, I will still have saved a lot of time waiting! The cashier told me my order was“coming down the line” so I watched for which one I thought it might be. And watched. And watched. And… Watched. Probably 12 – 13 orders had been completed. Finally I asked the cashier again and she assured me it was coming down the line! If you say so. My one year old was now screaming and her brother was jumping around trying to keep her entertained. Okay… More orders… More… And then the person who was last in line when I walked in ordered their food. SCREWED.
So I ended up getting my online order later than if I’d waited in line. I couldn’t even just leave because I’d already paid for it!
I took my kids over to Chick-​Fil-​A in the food court, ordered their food, sat down, unpacked their food, got their drinks set up, etc, etc… Then finally opened my burrito bowl. It looked a little dull. Oh. They forgot the fresh tomato salsa that I’d ordered on it. I checked my confirmation email thinking maybe I’d forgotten to order it, but it was right there in writing. Welp, screwed again. I know, it’s one ingredient — but it can make a big difference! It would have tasted SO much better with that salsa on it. Like adding insult to injury after all that waiting!
We’re moving in November so I think I will just live without Chipotle until then. I can’t stand to return to this location!

Every time I come here lately it is so dirty and there is nowhere to sit unless you clean the table yourself. The last time I was here there were about 5 employees sitting at one of the tables being loud and obnoxious joking around instead of cleaning the floors and tables. One employee came out of the bathroom and thought it was cute to tell the other employees at the table how disgusting the bathroom was in detail while customers were eating. The food is good but the cleanliness and unprofessional employees will keep me away from now on.

I have gone to this location multiple times. My issue is not with the food but the horrible conditions of the dining area. It is always filthy. The tables are never clean and the floor full of food. They also seem to not be able to control the issue with flies. It should not be that difficult to assign someone to keep the place clean. The health department would probably shut them down. To bad as the food is great.

Burrito wrapping skills have diminished over time. When Chipotle first came to Patrick Henry Mall, the burritos were plump, but elongated. You could easily hold them in two hands, even multitask with the burrito in one hand if you were daring. Now you order a burrito at Chipotle and its shaped more like a ball than anything. You have to use two hands and more often than not you really do have to leave the foil on like the napkin instructions indicate. That irritates me to no end because I’m always afraid I will take a bit out of the foil.
I have a theory. In an effort to be healthier or maybe make their expensive Chipotle visit last longer, more people are ordering burrito bowls. No wearing required. The Chipotle team members slide he bowls down the assembly line, slopping on GMO-​free proteins and toppings with no precision needed.
So when a diehard traditionalist like me steps to the plate, they don’t know what the hell to do at the end of the line when they’re faces with a small mountain of rice and cheese. Usually they make an attempt to fold in the sides before giving up and just rolling it all up in to a softball.
After I swipe a 3 inch tall stack of napkins, I sit down to nibble at my burrito ball as I hold it cupped in my hands like its the damn Holy Grail at he end of Last Crusade. Depending on how much chili salsa I get (I always ask for «a little bit») I might end up feeling like the losers who chose the wrong chalice in the tomb.

Probably the worst location I have ever been too. I waited about 10 minutes to begin the ordering process because the woman starting the bowls was cleaning. Not once did she acknowledge me let alone let me know she would be with me in a moment. None of the workers were friendly and the food was awful (seriously NO FLAVOR) and the location was filthy! Never again

Perhaps I should begin by stating that we’ve been to Chipotle restaurants across the country and this one continues to fall short of our expectations. The guacamole always looks like baby food. But that may be due to the fact that Virginia avocados are subpar. Same same for the limes.
Here’s just the most recent example: Last night, my family and I ordered a meal to go. Although we were charged correctly for all items, one of my son’s meals (kids quesadilla) was not placed in the bag. We didn’t discover the mistake until we got home. As soon as we noticed it was missing, I immediately called the store management and reported the issue. After revealing, in due course, that the quesadilla was left on the food line, the manager gave me two alternatives; 1) return to the store or 2) come back later and get the same item. But I’m wondering why would I do either? I believe it was the employee’s mistake, not ours. The manager’s demeanor didn’t convey the message that she was sorry for the mistake. Instead, it was as though I was asking for something «extra» in addition to the food we paid for. The restaurant isn’t doing me any favors or earning my satisfaction by merely giving me the item I purchased when I eventually decide to run an errand and pick it up one day. There has to be other ways at a manager’s disposal to mend a situation, such as this, other than: «Why doesn’t your family share the food that we did give you amongst yourselves, then come back some other day, and we’ll hand you the quesadilla we should have given you this time?»

I love Chipotle and this is a nice location. It is inside Patrick Henry Mall, but has its own entrance. They are open later than the mall (close at 10pm). This location always gives me heaping portions in my bowl. Which is good! Also food is always fresh and hot, even up until closing. There have been lines here at 930 pm, and they are still cooking food to accommodate their guests. I have been to some locations and they will stop cooking when it gets close to closing and run out of some things. Wouldn’t it be nice for Chipotle to have drive-thru’s :-)

Really cannot go wrong when you instruct them how to make your burrito.
My burrito of choice is carnitas, mild, no rice, black beans.
Get a bowl for my boy friend that is spicier, with rice, shredded beef, sour cream.
Love the gauc. have it every time, very tasty.
Rarely dine in, usually get it to go.
Never any complaints as to the cleanliness of the dining room.

Dirty tables, food service area, floors, drink area. Stale chips. Shame! They did replace my chips. There is a constant line, even at 1:30 on Saturday and it moved quickly. They just need to designate someone to keep the place cleaned up and trash emptied.

Good food, decent prices. Much cleaner and not nearly as loud as the Lynnhaven (Virginia Beach) location.

The food is good when it’s done right — the problem is actually getting it done right. Four separate times in the past few months, our online orders have been prepared incorrectly. I can see from the other reviews that I’m not the only one experiencing issues. I was actually advised by a manager this evening that if we’d come through the line rather than ordering online, it would have been better. Seriously? PASS. Way too many other restaurants in the area to bother with this one again. I’m the idiot for thinking they would change.

One of the few healthy fast food options. Love the vegetarian bowl w/​guacamole. Made to order, customized to what you like. Love it.

This has got to be the worst chipotle ive ever been to.
My quesadilla looked like a misshapen poor excuse for a burrito. It looked like a 2 yr old made it for his mommy and mommy now has to eat it with a fake YUM on her face. I digress, the ingredients were great, but i could barely eat it since it was falling all over the place. Furthermore, the inside was not hot enough + cheese inside barely melted (since they were in such a rush to take it off the toaster thing… even though there was no one in line behind me)
Outside and inside were both messy– out more than in. One of the workers decides to take a cigarette break and sit on the table right beside mine. I packed up my «quesadilla» and left.
Ill probably return only because the ingredients were high standard as expected of any chipotle i’ve been to. Ill just get the burrito bowl as apparently wrapping a burrito takes some skill– one i do not plan on testing them on again.

I love Chipotle every where I go there is always a slight difference. But on this night I was going to pick up a burrito bowl and they had NO black Beans. None at all. It was 8pm … So 2 hrs before closing your just not going to have black beans ?? Being I don’t eat meat I could not eat the other beans as they are cooked with meat and that night I went home hungry.

Limited menu but hefty servings. Odd that guacamole costs extra for the burrito basket?! Chicken and beef is better than the Steak. Steak is always well seasoned but always tuff and chewy. OK for a fast food Mexican fix I guess…

Chipotle is my favorite food chain, hands down. Their slogan of «Food With Integrity» is a breath of fresh air and a pleasant alternative to McDonalds and other fast food chains that cram God-​knows-​what into their food to extend its shelf-​life or give you a stomach ache (which I’m convinced they are trying to do).
This isn’t traditional Mexican (often mistaken for TexMex), but burritos are what they do and they do them well. They can get crazy with the toppings, but if you don’t reign them in you have no one to blame but yourself. Just a tiny bit of sour cream, please.
This particular one is located in the mall and the staff is ok, but these places are pretty consistent, taste-​wise.

Fast and friendly service. Not much of a Mexican selection but they do have the basics (taco, burrito, quesadilla). You can choose from various items to stuff in your burrito. It was very good and tasteful.