United Auto Rental

I have rented vehicles here a few times. Best car rental company I have ever dealt with. The prices are unbelievable the staff is very friendly and professional and the vehicles I have rented have been excellent.
I will not use anybody else. I have recommended them to family and friends in San Diego and they absolutely love them too. I have used the Orange County location and have had no problems.

We rented a minivan from them for a 2-​week family vacation in Orange county and couldn’t have been happier with their service.
They picked us up from the airport right as they were closing and in the van itself so we could load up our kids’ car seats. The person that picked us up was friendly, professional, and efficient.
The vehicle was great, it had 18,000 miles on it but looked/​drove brand new. Originally I was looking at intermediate SUVs, but their price on the minivan was better than what I was getting for SUVs from the national chains, and given how much luggage we had with us traveling with two small children, it worked out perfectly.
We visit this area often and will not be renting from anyone else going forward.

Toyota van we rented is comfortable for six of us and all luggage. It is clean and drive well. We had the car out just before they close at night and return it about the same time two days later. The price is right as quoted.
We left a smart phone battery bank in the vehicle and called the next day. The staff pick it up and left it at the office so that we can pick it up the next day.
One thing negative is its small office space and location, hidden in the back of a small mall. I miss the turn to the lot driving by.

Great boutique rental at John Wayne airport. Great customer service. Rented a mini van, which was basic model and older but performed and ran perfectly. And well worth the cost, especially when comparing to the national chain prices at same airport.

Awesome service; very good condition of car; very good pricing; and ease of car return!

I was very pleased with the level of customer service and professionalism. They were friendly and offered decent price. They are located very close to the John Wayne airport. Thank you for your great service!

I logged on to rewrite my review for United Auto Rental after the manager called me several days ago to explain why the rate they charged me was higher than the daily rate listed on the website. He added that for the inconvenience, he would refund the difference (with my credit card that he states he has on file — did not approve that either) as long as I updated my review. This has yet to happen. He also didn’t want to take any responsibility for any smells lingering in the vehicles that his company represents. So, here we are, no refund. Definitely poor follow through. And stinky, overpriced vehicles.
My updated review: Sheisty.
At this point, they’d have to refund the entire rental and provide me a new rental experience to make this right.
Good Luck staying in business.

Professional, kind, great service! Thank you :) will definitely recommend to my friends!

I’ve relied on United Rental every time I entertain large groups because they alway have a fleet of vehicles that are clean and well maintained and ready to go. Another thing I like is the price is very reasonable and the people just know how to get you in and back out in no time.

Great customer service from Cesar, who saved the day by finding a van for us for my son’s birthday party; too many kids to fit in our own cars. Van worked well, no complaints. Would definitely use them again.

My family and I were going on a road trip to Sacramento in the redwoods and needed a van to accommodate our needs. We called so many different van companies and most of the people were very rude and the prices were extremely high. My wife called United auto rental and the people were extremely pleasant and efficient. In addition, their vans are the very best and top of the line. We looked at a lot of the other vans out there with other rental car companies and I was questioning whether or not they would get us back to and fro safely and without any troubles. With United auto rental, we had a brand-​new GMC van that was tricked out and extremely comfortable. We fell in love with this van and it gave us no problems at all. Our kids loved and were so sad when we had to turn it in. Sid, the manager is a great guy and very accommodating bending backwards to make sure that you have a positive experience. I will definitely use them again in the future and would go with no other van company other than United auto rental. Thank you United auto rental for making our two week vacation one of the most memorable and BEST vacations we’ve ever had!

Very small company, the owner drove his personal car to transport us from the airport to their office. The car itself was a clean 2 door economy and got great mileage, though it was a bit underpowered but that is to be expected. The price was low and they didn’t try to push expensive insurance or refueling plans, great!

United Auto Rental is a boutique car rental company in Southern California with three branches at smaller local airports – Orange County, Ontario and San Diego. Although small, they offer wonderful value and service to their customers. I have only rented a car out of the John Wayne/​Orange County Airport (SNA) but would absolutely use them again at any of their locations.
For the SNA branch, they do not have a counter at the airport. But their office is located down the street and they are very quick and responsive about sending a shuttle to pick you up.
They do have the most detailed car inspection I’ve ever seen so it does take a bit longer than usual to get out the door but I don’t mind because checking the car thoroughly protects both the consumer and company. Their return process is super easy… like most other companies, you can just drop off the car. However, unlike some other rental companies, United Auto Rental makes you feel like you borrowed your good friend’s car and are just stopping by to return the keys. I never worried about the possibility of getting charged with some bogus fees afterwards.
Everyone I interacted with was very nice and friendly, going out of their way to be helpful. I had received an online price quote that I was happy with but when I showed up, they checked their rates again (I didn’t have to ask) and ended up giving me the car for even less!
I should mention that their hours at SNA are a bit limited but that shouldn’t be a problem considering how flights in and out of this airport are also pretty limited (e.g. no red eyes).
I had a wonderful experience renting from United Auto Rental and love supporting local small businesses so will definitely be a repeat customer!

This was the best priced rental we have ever had. It was almost half what it would cost from the bigger rental companies. At first I was skeptical and figured we would get what we paid for. However, this was far from true. They provided the BEST service we have ever had when renting a car. They picked us up at our hotel and brought us to the rental company. The 2 general men were very professional. They provided us with the perfect car for our San Diego Christmas vacation. I would definitely recommend this company to anyone.

Always a good experience with this company. Nice cars, friendly service. Ask for Marcos. A great, friendly agent. Been using them for years.

Great staff to work with! Got a great price per day and a nice clean car. The two guys that picked us up and dropped us off at the airport were great to work with as well. All around great job from this rental company! We will be back to SD again soon!

My experience here was overall very good! Though I had an issue with my car’s mechanics, the management was understanding and reimbursed me for the issue. It’s really convenient if you are under 25 and need a car to use for a few days. The shuttle service was quite cool too, and the vehicles do compete with other, more mainstream rental companies.

The service was great and the staff was very friendly.
he car was clean and in good condition. However, the Auxiliary Jack was damaged and didn’t work properly. The car utilized windows Synch technology, which was horrible and didn’t sink to my iphone and kept giving an error.
Needless to say, a four day vacation listing to crap radio was not what i had planned.
In addition, the car was governed! finding out while changing lanes was a very dangerous way to do so. They should communicate that to their customers upfront.

Star speaks for itself. Simple

These guys are the best! I had the best experience!
Flew down from San Jose and as soon as I made the call they were there to pick me and my party up.
Then when I realized I might need the next size up, the manager helped me out no problem. Plus let’s not forget you’re getting the best rate in town!
Truly a great experience. Made my trip hassle and worry free.
Definitely reccommend